windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-07-15T19:59:37+00:00

    Hello ..I was removing the updates and my cutter would work ..and every day after the computer was updating automatically….now i

    It’s been about 1 months I can’t use my Roland cutter through..cutstudio..

    Pls if any one is having the same issues and was able to solve ..or by other means make the Roland cutter work pls let me know…

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  2. Anonymous
    2024-07-15T20:14:55+00:00

    Hi Josh,

    I was having the same issue.

    Just keep removing the update and once you've done that stop your system from automatically updating.

    I've removed the update 4 times since i first reported this issue.

    For whatever reason KB5039211 keeps reinstalling even though I've stopped all the automated updates.

    I hope this helps

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  3. Anonymous
    2024-07-15T21:04:13+00:00

    Hi, so i did this 2 times because it kept re installing but now its now not showing me the update to uninstall do you know how i can resolve this because now my business has cone to a stop as i cant use the cutter

    Many thanks

    Andre

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