windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-07-30T00:54:46+00:00

    Thanks for the reply. I'm working on a new computer, cam with Win 11 installed. I can only uninstall the 1st one on the list, didn't help. Luckily I still have my old computer, so am using that for cutting until a fix is made.

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  2. Anonymous
    2024-07-29T22:48:31+00:00

    Did you follow the uninstall instructions for Windows 10 in the link? There are a few other items you can try to uninstall. I had to follow these instructions to get my friend's cutter to work. The instructions are very small and difficult to read. Here's the main part for Windows 10...

    Double-Click “Security Update for Microsoft Windows (KB5039211).

    You will need to do these in order and restart the computer between each removal to make the previous update appear.

    1st: KB5040427

    RESTART
    2nd: KB5040427
    RESTART
    3rd: KB5039211

    Restart a final time.

    I hope this works for you. So far, it has helped me and my friend both.

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  3. Anonymous
    2024-07-29T19:01:41+00:00

    Gunasekar,

    Sorry to say but this did not work for me. That particular update on Windows 10 is "un-uninstallable" for me. There is no option to uninstall it when I right click on it. I even tried through command prompt to uninstall it to no avail. And it is too late now for me to restore the machine to June 10. July 10 is my farthest back restore date. What the heck can I do now? Our cutter still won't operate. I understand we are waiting on a patch to get our Roland machines working but who know how long that will be. Can anyone help me solve this?

    Carrie

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