windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-12-03T02:41:50+00:00

    Have you downloaded and installed the update?

    I'm running Windows 10 and I have the Roland GX-24

    I first went to printers and scanners in File Explorer to locate the port my roland was plugged into. Then unplug the Roland and download this file:

    https://downloadcenter.rolanddg.com/softwareparts.php?item\_id=2fcca40f6d837bbe3d97b36bbbb555d4f21254cf&software=4de5c26642185b7f4cd97c470d227a0e1fb51106&id=e8bdb2db65c18dc729a4b99bad756b0d41ed09cd&type=sp\_read\_data\_upload&fbclid=IwZXh0bgNhZW0CMTAAAR3yD0MtAraI12nyk0M6UA1HHmZ-4W9aoElYxp12WlycQOBX3FJJLlzNSFc\_aem\_x1AqMXzyA3n3xX7mvb2ChA

    Follow the link, click next, click agree. It will download a zip file. open it and click on SETUP64.exe Seems like it was here that I had to designate the port....select the same port you unplugged it from earlier from the list.

    Once it's downloaded, plug the Roland back in to the same port, plug in the electricity and try it.

    I did this and it worked for me. Don't forget to unplug the Roland BEFORE you install. It says to uninstall or delete the previous file, but I had issues when I did that. I had to go to my trash folder and reinstall it first, so maybe try it without uninstalling first.

    Good Luck!

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  2. Anonymous
    2024-12-02T22:27:11+00:00

    any update. i am still in the same position months later

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  3. Anonymous
    2024-12-02T22:26:08+00:00

    same. and still here in december. did you find a solution?

    ******@gmail.com

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