windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-08-01T16:12:20+00:00

    Where Do I start this from? I did the recommended uninstall but I can't find them. Are they a hidden file or something. I have Win 10 and desperately need this fixed to continue any work for clients. Any help would be greatly appreciated.

    Did you follow the uninstall instructions for Windows 10 in the link? There are a few other items you can try to uninstall. I had to follow these instructions to get my friend's cutter to work. The instructions are very small and difficult to read. Here's the main part for Windows 10...

    Double-Click “Security Update for Microsoft Windows (KB5039211).

    You will need to do these in order and restart the computer between each removal to make the previous update appear.

    1st: KB5040427

    RESTART
    2nd: KB5040427
    RESTART
    3rd: KB5039211

    Restart a final time.

    I hope this works for you. So far, it has helped me and my friend both.

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  2. Anonymous
    2024-07-30T13:42:10+00:00

    I will give this a try and see what happens. Thank you for the advice!

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  3. Anonymous
    2024-07-30T02:00:16+00:00

    Did you try these for Windows 11?

    Win11

    Uninstall:
    1st: KB5040442
    RESTART COMPUTER
    2nd: KB5039302
    RESTART COMPUTER
    3rd: KB5039212

    Restart

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