windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-11-01T20:18:16+00:00

    Cutter just makes a click sound. Roland cut studio, go to cutting setup, printer Roland, go to properties and change cutting area. It cuts but doesn't cut everything. Still trying to figure this out but has something to do with dimensions of Roland print properties.

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  2. Anonymous
    2024-09-17T13:56:03+00:00

    I had to go to my Recycle bin and restore the Cutstudio.exe file I had deleted, then click on the SETUP64.exe file. Did you unplug your cutter until after you installed? It's too bad Roland won't help all of us with this. Not everyone knows how to delete drivers and reinstall files without better instruction. I bet they'd sell you a new cutter though! How about a YouTube video Roland?

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  3. Anonymous
    2024-09-17T13:42:12+00:00

    Hello,

    Read the previous responses I'm sure once you've read them you'll be able to sort out the issue.

    If you're not going to be helpful, just don't respond. I'm sure she has read the responses. If a person isn't technical, they need more explanation. She doesn't need your caddy remarks.

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