windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

Was this answer helpful?

6 people found this answer helpful.
0 comments

69 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-22T14:48:38+00:00

    We have this same issue on Windows 10.

    Can't find the update KB5039211 so also not able to uninstall it.

    As a workaround we can only print up untill 250 in lenght but this is not doable.

    everything above 250 does not print.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-22T12:06:56+00:00

    When will Roland or Microsoft sort this out? Every other day I have to go and uninstall this stupid update so my Roland cutter will work.

    Its a PITA. And the worst part is you can't stop the update,

    Arrrrgggghhhh!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-08-19T12:05:09+00:00

    Hi!

    I have a Roland GX-640 which is due to this same problems. But despite the fact i follow these intructions and it momentaneously solves the problem, the update eventually will be reinstalled even if I mark the updates should not be automatically reinstalled and others updates like the ones ending with 771, 385 and others causes the same effect. Is the a DEFINITIVE solution for this problem? Besides being annoying it have been causing me a lot of IT costs.

    Was this answer helpful?

    0 comments