What do I have to do to speak to an actual human?

Reported
Anonymous
2024-06-29T22:16:34+00:00

* * Mod note on March 13, 2025.

Brought here by a search? Two posts in this thread, both on page 5 may be helpful. The post by neilpzz and the post by criggs. The thread is locked because it's not at all likely that another helpful post will appear.

In an attempt to remain cordial. Could someone please point me in the direction of an actual working support number, that will have an actual human on the other end. I need to be able to speak to someone for the help I need because it’s a complicated issue I don’t exactly know how to explain, and poorly constructed drop down windows unfortunately have not helped aid in my quest for a solution in any way, shape, or form, for the past two hours…. And that’s just the time I’ve spent trying to find out how to actually speak to someone for help…. So can I please get some assistance in this department so I can fix this computer, and continue my work.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-30T07:04:49+00:00

    Hello, Troy Howell

    Welcome to the Microsoft community.

    Thank you for your feedback. You can describe your problem specifically here and I'll always be here to try to help you, but it may not be very current. You can contact online chat support or phone support, you can try to go through the following methods:

    Go to the following Web site: Contact - Microsoft Support. 

    Select Contact Support(sign in to your personal Microsoft account). 

    Under Products and services, select options related to your product. 

    UnderCategory, selectManage my subscription. 

    Go to Confirm. 

    Select Chat with a support representative or request a callback. 

    Thank you for your understanding and patience. I hope your problem is solved successfully.

    Global Customer Service phone numbers - Microsoft Support

    Please let me know if you have any other questions or if I haven't explained something clearly.

    Best Regards, 

    Aaron| Microsoft Community Support Specialist

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  2. Anonymous
    2024-07-05T21:43:37+00:00

    This does not work because your system is not allowing me to sign into Contact - Support. I am signed in, I see all my account information, but if I select any "contact" option, I get an error message and no contact.

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  3. Anonymous
    2024-07-07T15:31:54+00:00

    I need to get somebodies help in getting my wife's hotmail account restored. At least help walk thru it. She got some email she thought was from microsoft that she needed to reset her password. She has been locked out since on june 20th. Even going thru all the steps. She finally broke down and told me what happen yesterday. I tried, got and answer via email needed more examples, went to try to do that and got locked out myself on too many tries. We can't use the phone code since we set up our email accounts 20 years ago it was linked to a landline. One of the security questions is her mothers birth place, but how is she to remember what exactly she typed in and spelling capitalization after 20years. Apparently microsoft is incapable of sending a voice code like our bank does. Wife went so far to pay somebody for help (which was stupid) and they just did the same thing and took her money. Should note we are 72, I spent this morning trying to figure getting a text code divert to my cell or computer and that appears to be impossible unless you want to set up a business.

    Troubleshooting says blocked because of multiple password resets. how the ___ to unblock so we can start the process. Why won't somebody who actually works for microsoft help. I could easily answer more than a dozen ?? to satisfy security since she also paid for a outlook account on her pc, but who knows what that password is.

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  4. Neil D 34,285 Reputation points Volunteer Moderator
    2024-07-07T18:53:47+00:00

    WayneSW,

    Use the Get Help app in windows. Enter chat with an agent the Contact Support and see if any options help.

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  5. Anonymous
    2024-09-20T16:08:14+00:00

    That phone number is bogus. They will not allow you to speak to a representative and your online help is garbage because they don't cover all the issues. That site cannot help me and I'm beyond frustrated and there is no request a call. All you get is automated telling you the email address and the website to get online help and there is nothing on there that even comes close to the issue that I'm having in your stupid drop-down menu. So great support that's all lies

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