Several people have been helped by my instructions. My instructions are on page 5 of this thread, beginning with the words "Well, I FINALLY figured out."
I can tell you, however, that there's no way to contact them by phone now; the phone number has been reprogrammed to send everyone to the web site. However my method, which will get you in touch with someone through chat, will sometimes end up with a phone call, because the chat reps will sometimes agree to call you on the phone AS LONG AS YOU WENT FOR THE CHAT OPTION FIRST.