My pc has been crashing during gaming.

Anonymous
2024-06-03T16:57:14+00:00

I've had this laptop for a while now, my laptop is also approx 4 years old, idk if this may be the cause of my problems. Most games I play crash and it's related to my GPU.

I've pretty much tried everything except for reading my "Event Viewer" errors. I was wondering if someone could help me read through these errors. This is my error viewer log, I've already filtered error, warning, and critical.

Here is the log file:

https://drive.google.com/file/d/1vevOGH-YWJmhPEWhWJwTqd2qxUlQzfaa/view?usp=sharing

If you want to know about my drivers, I've installed newer versions from intel and manufactuer websites, since the asus website for my drivers are 3-4 years old.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. David-M 126.5K Reputation points Independent Advisor
    2024-06-03T18:56:04+00:00

    Do not update the Nvidia driver using any source other than Asus. Stick with the latest version provided by Asus.

    If you use GeForce Experience, disable automatic update download in the application settings.

    I don't see new entries with errors regarding the GPU. The last GPU error recorded is at 16:38 (UTC) today, the same entry as the first log you shared.

    Sorry for using UTC time. The event viewer translates the time to my time zone. Since I don't know your time zone, I used UTC. If you need to, search for "UTC time now" in a search engine.

    Has your PC crashed again since installing the Asus Nvidia driver?

    I await your reply. Click on the "Reply" button below my reply.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-06-03T18:57:45+00:00

    Yes, I ran a game and it game the errors you see in the new google drive file. These should be the errors after the crash. ignore the highlight.Image

    this is utc time now search

    Was this answer helpful?

    0 comments
  3. David-M 126.5K Reputation points Independent Advisor
    2024-06-03T19:14:53+00:00

    These "DistributedCOM" errors do not appear to be related to a system or game crash.

    I don't see any entries that indicate a system crash.

    Was it just the game that crashed?

    If yes, is an error message displayed, or does the game just close (go to the desktop)?

    I await your reply. Click on the "Reply" button below my reply.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-06-03T19:18:31+00:00

    yes, it was the just the game that crashed. It gives me gpu error message.

    Was this answer helpful?

    0 comments
  5. David-M 126.5K Reputation points Independent Advisor
    2024-06-03T19:21:00+00:00

    Thanks for the clarification.

    Please send a screenshot of the error displayed when the game crashes.

    Use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a smartphone and send it.

    I await your reply. Click on the "Reply" button below my reply.

    Was this answer helpful?

    0 comments