My pc has been crashing during gaming.

Anonymous
2024-06-03T16:57:14+00:00

I've had this laptop for a while now, my laptop is also approx 4 years old, idk if this may be the cause of my problems. Most games I play crash and it's related to my GPU.

I've pretty much tried everything except for reading my "Event Viewer" errors. I was wondering if someone could help me read through these errors. This is my error viewer log, I've already filtered error, warning, and critical.

Here is the log file:

https://drive.google.com/file/d/1vevOGH-YWJmhPEWhWJwTqd2qxUlQzfaa/view?usp=sharing

If you want to know about my drivers, I've installed newer versions from intel and manufactuer websites, since the asus website for my drivers are 3-4 years old.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-06-03T20:59:43+00:00

    I've used Intel DSA to install Imagethese. I'm also installed Intel Chipset INF Utility. Other than those I haven't used anything else.

    Was this answer helpful?

    0 comments
  2. David-M 126.5K Reputation points Independent Advisor
    2024-06-03T20:57:16+00:00

    Excellent. There are no corrupted files.

    Did you install other drivers using a third-party source or driver update app?

    If you used a third-party source, which one?

    If you used a drive update app, which one?

    I await your reply. Click on the "Reply" button below my reply.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-06-03T20:52:00+00:00

    Everything looks fine with the cmd command prompts. I'm still installing some programs, so it may take a while. Image

    Was this answer helpful?

    0 comments
  4. David-M 126.5K Reputation points Independent Advisor
    2024-06-03T20:32:48+00:00

    Thanks for the screenshot.

    In this latest log file, there is an entry that says, "Display driver nvlddmkm stopped responding and has successfully recovered". It may have been caused by the error with the Multiverse game.

    I no longer see the other errors regarding the Nvidia driver that you had before installing the Asus driver.

    As the crashes you reported before may have caused corruption in system files, I suggest doing the procedure below to fix possible corrupted files.

    1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
    2. Run the following commands at the Command Prompt one at a time:

    dism.exe /online /cleanup-image /scanhealth

    dism.exe /online /cleanup-image /restorehealth

    dism.exe /online /cleanup-image /startcomponentcleanup

    sfc /scannow

    Note: Pay close attention to the results of the commands. This will help you determine whether the procedure was completed successfully or if there was a problem. If you get any errors, let me know the error message that was displayed.

    1. Restart the PC.

    After doing this, see if the games will run stable. If possible, check the integrity of the game files as well.

    Let me know the result. Click on the "Reply" button below my reply.

    Feel free to ask back any questions.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-06-03T20:17:23+00:00

    I received an error for Multiverse, I'm pretty sure it uses Unreal Engine 5. This is the error log. https://drive.google.com/file/d/1FcTAADLnbwtIjEnkjSkQqTmQiltc5wLT/view?usp=sharing

    This is the device status. Image I am also in CST time zone if that helps looking at the time of the error. I'm unsure if this helps but this is the crash report I received.

    Was this answer helpful?

    0 comments