My pc has been crashing during gaming.

Anonymous

I've had this laptop for a while now, my laptop is also approx 4 years old, idk if this may be the cause of my problems. Most games I play crash and it's related to my GPU.

I've pretty much tried everything except for reading my "Event Viewer" errors. I was wondering if someone could help me read through these errors. This is my error viewer log, I've already filtered error, warning, and critical.

Here is the log file:

https://drive.google.com/file/d/1vevOGH-YWJmhPEWhWJwTqd2qxUlQzfaa/view?usp=sharing

If you want to know about my drivers, I've installed newer versions from intel and manufactuer websites, since the asus website for my drivers are 3-4 years old.

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David-M 126.5K Reputation points Independent Advisor

2024-06-08T13:14:34+00:00
An external storage device is required to use MemTest86. The documentation provided on the same page that I suggested for downloading the tool has instructions for using it. I will leave it detailed below to make it easier to find the instructions.

Access the MemTest86 User Guide at the link below.

https://www.memtest86.com/downloads/MemTest86_U...
- Go to page 6 and see under "2.1 Boot-disk Creation in Windows" instructions for creating the USB with MemTest86.
(Make a backup of the files stored on the USB Flash Drive that will be used in the procedure.)
- With the USB created, go to page 14, under "2.5.1 Booting MemTest86 via USB", for instructions to boot the PC using MemTest86 on USB.
Once the MemTest86 home screen is displayed, the test starts automatically after a few seconds.

Feel free to ask back any questions. Click on the "Reply" button below my reply.

________________________________________________________

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Anonymous

2024-06-07T21:32:21+00:00

Disk:

Memory Tool: it didn't show any problems, and also the Memtest tool I can't use because I don't have a USB flashdrive. I will run it if you could provide instructions.
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David-M 126.5K Reputation points Independent Advisor

2024-06-07T20:26:41+00:00
The same errors with the Nvidia driver continue to be reported in the logs.

Since the same problem persists after a clean install of Windows, I'm afraid it's a hardware issue. Perhaps in the GPU itself or another component of the laptop.

It is possible to check the health of the disk and RAM using software. The other components do not have reliable software to test them. It is necessary to physically check and is challenging.

>DISK:

You can check the "health" of your disk using Crystal Disk Info.

Access the link below, and download the "Standard Edition" by clicking on the "ZIP (XP-)" button.

https://crystalmark.info/en/download/#CrystalDi...

(On this same page, there is the download of another app. The "Crystal Disk Mark". Do not download Crystal Disk Mark. Download only the "Crystal Disk Info".)

Then, extract the ZIP and run the file "DiskInfo64.exe".

The health result of your disk will be displayed. See if there are any alerts.

Feel free to send a screenshot if you want. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

>RAM:

Check the memory using the Windows Memory Diagnostic tool.

Save all open jobs and close applications, as you will need to restart your computer.
1. Open Start, type Windows Memory Diagnostic, and select it from the list of results;
2. Select "Restart now and check for problems (recommended)";
After finishing the tests, Windows will start. The details of the problems found will be displayed. If there are no errors, the message "No memory errors were detected" will be displayed.

If Windows Memory Diagnostics doesn't detect any issues, I suggest also using the free MemTest86 tool for a deeper scan.

https://www.memtest86.com/download.htm

(Site not available in your language. Use your browser's translator if necessary.)

MemTest86 may take some time to perform the test. Therefore, I suggest doing it at a suitable time for you.

Feel free to send a photo of the test result.

Feel free to ask back any questions. Click on the "Reply" button below my reply.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Anonymous

2024-06-07T20:07:22+00:00

HI David,

I've installed everything you suggest, however I still have crashes. https://drive.google.com/file/d/1rGPzoXan9uBLrMJyaXqBcG_YJlRJ2fb2/view?usp=sharing

Also, when I try to open Valorant, this shows up .

Should I install it from this website? https://www.microsoft.com/en-us/download/details.aspx?id=35
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