My pc has been crashing during gaming.

Anonymous
2024-06-03T16:57:14+00:00

I've had this laptop for a while now, my laptop is also approx 4 years old, idk if this may be the cause of my problems. Most games I play crash and it's related to my GPU.

I've pretty much tried everything except for reading my "Event Viewer" errors. I was wondering if someone could help me read through these errors. This is my error viewer log, I've already filtered error, warning, and critical.

Here is the log file:

https://drive.google.com/file/d/1vevOGH-YWJmhPEWhWJwTqd2qxUlQzfaa/view?usp=sharing

If you want to know about my drivers, I've installed newer versions from intel and manufactuer websites, since the asus website for my drivers are 3-4 years old.

Windows for home | Windows 10 | Performance and system failures

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  1. David-M 126.5K Reputation points Independent Advisor
    2024-06-07T20:26:41+00:00

    The same errors with the Nvidia driver continue to be reported in the logs.

    Since the same problem persists after a clean install of Windows, I'm afraid it's a hardware issue. Perhaps in the GPU itself or another component of the laptop.

    It is possible to check the health of the disk and RAM using software. The other components do not have reliable software to test them. It is necessary to physically check and is challenging.

    >DISK:

    You can check the "health" of your disk using Crystal Disk Info.

    Access the link below, and download the "Standard Edition" by clicking on the "ZIP (XP-)" button.

    https://crystalmark.info/en/download/#CrystalDi...

    (On this same page, there is the download of another app. The "Crystal Disk Mark". Do not download Crystal Disk Mark. Download only the "Crystal Disk Info".)

    Then, extract the ZIP and run the file "DiskInfo64.exe".

    The health result of your disk will be displayed. See if there are any alerts.

    Feel free to send a screenshot if you want. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    >RAM:

    Check the memory using the Windows Memory Diagnostic tool.

    Save all open jobs and close applications, as you will need to restart your computer.

    1. Open Start, type Windows Memory Diagnostic, and select it from the list of results;
    2. Select "Restart now and check for problems (recommended)";

    After finishing the tests, Windows will start. The details of the problems found will be displayed. If there are no errors, the message "No memory errors were detected" will be displayed.

    If Windows Memory Diagnostics doesn't detect any issues, I suggest also using the free MemTest86 tool for a deeper scan.

    https://www.memtest86.com/download.htm

    (Site not available in your language. Use your browser's translator if necessary.)

    MemTest86 may take some time to perform the test. Therefore, I suggest doing it at a suitable time for you.

    Feel free to send a photo of the test result.

    Feel free to ask back any questions. Click on the "Reply" button below my reply.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  2. Anonymous
    2024-06-07T20:07:22+00:00

    HI David,

    I've installed everything you suggest, however I still have crashes. https://drive.google.com/file/d/1rGPzoXan9uBLrMJyaXqBcG_YJlRJ2fb2/view?usp=sharing

    Also, when I try to open Valorant, this shows up .

    Should I install it from this website? https://www.microsoft.com/en-us/download/details.aspx?id=35

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  3. David-M 126.5K Reputation points Independent Advisor
    2024-06-07T12:44:37+00:00

    Sorry for the delay in reply. I didn't receive notification of your reply.

    These are the drivers I suggested installing. Just look at the release date. Install only the latest versions.

    I suggest installing the latest drivers from the other categories.

    (Networking, Audio, Graphics, Pointing Device, and Bluetooth.)

    For now, don't install anything suggested under the category "Utilities".

    Feel free to ask back any questions. Click on the "Reply" button below my reply.

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  4. Anonymous
    2024-06-06T20:40:07+00:00

    Hey David,

    I've installed all the latest drivers presented on the ASUS drivers website but I'm still getting errors. https://drive.google.com/file/d/1rGPzoXan9uBLrMJyaXqBcG_YJlRJ2fb2/view?usp=sharing

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  5. Anonymous
    2024-06-06T18:36:43+00:00

    When you say "latest drivers" are you talking about the previous drivers you mentions specifically?

    From your previous message:

    Edit: when you mean by download latest drivers are you talking about these? or specific ones from the websites, if so you could provide the download link?
    Image

    Edit 2: I went ahead and installed of them and I just created a restore point "B4 Drivers." Ill get back to you about the performance. I also got this pop up and just said yes.

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