How do I get my Microsoft account back after it getting hacked?

Hi Titan, I am John J.D., a fellow Microsoft user like you.

I understand your frustration about what happened. The community is public, and it's beyond our capability to assist directly with account or login-related issues. I'm here to provide information as a fellow Microsoft user.

The best course of action is to immediately contact Microsoft support via live chat and inform them that your account was hacked. If the account alias has been changed, you can ask the Microsoft support agent about the possibility of transferring your data, including game data and purchases, to a new account.

To reach Microsoft Support, you can use any active personal Microsoft account that you currently have access to. If you don't have another email account available, you can create a temporary Outlook account for free.

https://outlook.live.com/owa/

Here is the link: https://support.microsoft.com/home/contact

> Type this keyword and press Enter: Contact Support.

> At the bottom, click "Sign in to contact support" and sign in with your personal Microsoft account, or click "Contact Support" if you're already signed in.

> In Product and services, select "Windows".

> In Category, select "Technical support."

> Click "Chat with a support agent in your web browser".

If you encountered further difficulties opening a live support chat, please let me know by clicking "Reply" below.

John J.D.

Thank you for your response, Chien Sage.

I understand the risks involved, and I appreciate your advice. However, I'd like to clarify a few points:

Account Creation and Access: The Microsoft account in question was created using my Gmail account, which has not been compromised. I still have full access to this Gmail account, and I have used it to communicate with Microsoft in my recovery attempts. This, along with other detailed information I provided, should be sufficient proof of my ownership.

Importance of the Account: The Microsoft account contains crucial data and access to services that are vital for my daily activities.

Authenticator App Compromise: Unfortunately, the account was hacked through the authenticator app due to a mistake on my part. I'm aware of the security lapse and have taken steps to secure my other accounts and prevent further issues.

While I understand the possibility that the attacker might have copied my information, my primary goal is to regain control of the account to prevent any further misuse and to recover important data. Additionally, having access to the account will allow me to properly notify my contacts and safeguard them against potential phishing attempts.

I appreciate your concern and suggestions. If regaining control proves unfeasible or unsafe, I will consider contacting the police and GDPR authorities to request the deletion of my information from Microsoft's servers.

Thank you again for your input.

As a last resort, I am considering contacting the police and the GDPR authorities to request Microsoft to delete all my information and permanently delete the account to prevent any misuse of my data.

Won't matter. The attacker can make a copy of all the information in your Microsoft account (and certainly has by now).

Please consider this: The attacker knows everything about you that is in your Microsoft account. If your name and address is there, the attacker knows it. If your payment card information is there, the attacker has it. They have contact information for all the contacts stored in your Microsoft account.

Did you store passwords in Microsoft Edge? (I hope you didn't.) The attacker now knows those passwords. Was there any sensitive or confidential information in files you were storing in OneDrive? The attacker now knows it all. How about your Microsoft Authenticator app - the attacker can use it. You're getting the idea, right?

The attacker can do anything that you can do with the information in your Microsoft account. Nobody on the internet knows whether it's really you. If someone presents your name and your address to an online merchant, and pays with your credit card information, then as far as the merchant is concerned, you bought it.

When your contacts receive phishing email from your email account, which they have trusted for years, how can they know that it wasn't you who actually sent it?

Are you sure you want to regain control of that Microsoft account, now that it can be used against you - if it hasn't already? I think you should want to put as much distance between your hacked account and yourself as you can. Change those passwords. Cancel those card accounts. Get new email addresses and warn your contacts not to open any mail from your former address. Take action ASAP, so the information in your attacker's hands is worthless to them.