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In my settings it says that the 2024-07 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5040442) and the 2024-07 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5039895) is ready to be downloaded and installed but as I proceed with the update it keeps saying there was an error and the update will not install. I have tried restarting my PC and looking in my bios to find a problem but my troubleshooting has not worked.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This happens if you use a different language ISO [e.g., English (United States) instead of English (International), or vice versa]
Use the Media Creation Tool to download the ISO it recommends for your system.
Download Windows 11 Media Creation Tool (MCT) from this link:
https://go.microsoft.com/fwlink/?linkid=2156295
Run MCT and download the ISO.
I can't proceed with the update because the option 'Keep personal files and apps' is not available -- the option is disabled:
The problem is most likely because the Event log service crashes when the update is being installed. Have seen this on many systems. A repair installation fixes this. By the way, if you want to send feedback to Microsoft, use the Feedback Hub (Win + F).
Here's an easier method to repair Windows 11. There is now a built-in "Reinstall now" option in Settings.
Fix problems with your PC by using Windows Update - Microsoft Support:
So what's the problem, if it's common to a lot of users, and why doesn't MS find a fix themselves rather than putting the responsibility onto customers? My 70 year-old parents couldn't follow these instructions, they wouldn't have the first clue. We're all supposed to be IT experts now just to make basic MS systems work properly?
Repair Windows 11 using the ISO. https://answers.microsoft.com/en-us/windows/forum/all/how-to-run-in-place-upgrade-in-windows-11/4d469147-2747-4dcb-88a4-aae9273a4500
