Why am I being asked for a Passkey? How do I turn off passkeys?

Anonymous
2024-07-22T21:51:35+00:00

I was opted into this without my knowledge, or without understanding how it works.

I have a solid understanding of Windows, and the security around it. But I do not understand why I suddenly am being forced to use, and constantly asked about passkeys, when I have not opted into them or set them up.

If I don't understand why I am being forced to use these, or why they are required, none of the less savvy users will. This will likely result in Microsoft spending more on tech support due to people being locked out of their devices.

Scenario: I have deleted the passkeys from my settings, and now my Edge logins have a discrepancy, because they are demanding passkeys that no longer exist.

For some reason, Windows is not allowing me to delete my Microsoft Passkey, because now that is required to sign in to my computer. I already have a PIN, a password, a fingerprint, and my face to sign in to my computer.

Is the only option logging out of my Microsoft Account and making it a local account to opt out of passkeys?

Passkeys need to be explained better if they are going to be a requirement, it needs to be a more gentle introduction.

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Rob Koch 26,160 Reputation points Volunteer Moderator
2024-07-23T03:59:03+00:00

You've been using a passkey to login to Windows since you enabled Windows Hello to perform Face, Fingerprint or PIN login methods, since they' re an integral part of that system. They simply weren't as visible in the past, since the Passkey Management and using them for 3rd-party apps or websites weren't yet supported.

As usual, the problem is there are many documents available covering these and some confusing differences between the Azure Business-based systems using something called Entra for authentication and the consumer version of these related to your Microsoft Personal account. I'll include documents from both here in case you are more technically interested but tell you which I'm providing.

The first is an overview for consumer accounts and should help you understand how crucial they are to Microsoft's future authentication systems intended to remove the need for passwords, so trying to escae them is utterly pointless.

New passkey support for Microsoft consumer accounts | Microsoft Security Blog

This next one has more technical detail and in the first sections describes in general how they work, while a later section is specific to the Microsoft implementation and shows how these functions relate to Windows Hello, the Edge browser and other similar portions of Windows. I wouldn't typically provide this to the average consumer, but it really makes their operation on Windows clear for those wanting to understand them more deeply.

WebAuthn APIs - Windows Security | Microsoft Learn

I think I'll stop there for the moment to make sure you want more iformation, since upon quick review, these two documents cover the basics, while there are many others that provide the How-to explanations for individual portions of passkey operation.

Rob

< EDIT > BTW, here's a FAQ document with some common questions about passkeys, the last of which is titled; How can I provide feedback about my experience with passkeys?

Passkeys frequently asked questions (FAQ) - Microsoft Support

If you click the question to view the answer, you'll find a link to the Windows Feedback where you can submit your comments directly to Microsoft. Anything you post in this forum will only be seen by those who browse here, while virtually no Microsoft employees ever do and so your posts here are only really seen by us volunteer or a few contract helpers.

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quietman7 MVP Alumni 19,830 Reputation points Volunteer Moderator
2025-06-22T21:08:03+00:00

I appreciate your response. If a password and the multi-authentication code is not sufficient, what does a 'passkey' do?

Why doesn't Microsoft provide some easy-to-understand explanation of what a 'passkey' is and why it is different for every site?

I provided that information in a previous reply (page 11) but here are those and some more links by Microsoft with explanations.

Passkeys Authentication Across Platforms - How Passkeys Registration and Authentication Work Across Devices and Platforms

Quote

To combat such risks, phishing-resistant Passwordless authentication methods, including enhanced support for Microsoft Authenticator, have become critical.

Just for the record...Microsoft has long been a proponent of passwordless authentication for years so this is nothing new. Other industries have been moving in that direction too. .

In a nutshell...Passkeys are stored as secrets locally on a device and use a device's unlock mechanism such as Windows Hello biometrics (fingerprint or facial recognition) or PIN sign-In options to authenticate them before signing in. Passkeys can be used without the need for other sign-in challenges, making the authentication process faster and more convenient. A passkey is invisible, virtual and employ public-key cryptography (keypair concept: a private key and a public key). The passkey is purposely hidden from access inside the TPM (Trusted Platform Module).
 
TPM chip is an embedded crypto-processor in laptops and is designed to provide hardware-based, security-related functions (carry out cryptographic operations. The TPM is isolated from the main processor and functions as a vault (a lockbox for keys) so in the event of malware attack or breach, sensitive user data remains secure.

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129 additional answers

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  1. Anonymous
    2025-03-30T21:06:29+00:00

    When I try to use the requested passkey I get directed to a site that I don't know - 'FIDO' - and then left hanging.

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  2. Anonymous
    2025-03-24T08:55:43+00:00

    Got yet another poorly implemented passkey advertisement begging me to get locked out of my amazon account. I wonder if I should sign out of my profile for Edge, or completely abandon using Edge altogether. This is ridiculous no one finds this cute, amusing, or useful.

    Image

    I am getting a lot of notifications from this thread about things being marked as answers and then unmarked.

    There are no solutions to this other than from Microsoft or deleting system files (maybe!)

    Let me be clear, what SirBlain is experiencing here is a modal dialog that pops up because a website asked it to. This is unacceptable UX and we battled it from the ad industry 20 years ago, and worse yet Microsoft doesn't seem to care that people may use different password managers, which is also unacceptable.

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  3. Rob Koch 26,160 Reputation points Volunteer Moderator
    2025-03-21T20:02:21+00:00

    SirBlain,

    Yes, Amazon's initial attempts to use passkeys on their website were horrid, as I'd mentioned in other threads if not this one.

    Note that the Windows Security popup you've displayed is invoked and designed by Amazon's developers to be displayed by Windows Security through the current MSEdge browser, so it's their design and not really Microsoft's outside of the general dialog template itself.

    In Amazon's case, it was an apparent inability to understand that the passkey is inherently 2-Factor authentication, since at least initially they still required both the passkey to replace the password, but also a second form of authentication such as text a code to phone if you'd enabled this additional protection.

    Though as I also mentioned, I've given up on cross-device passkey authentication with Windows 10 due to its lack of any local passkey maintenance app, I thus hadn't made any attempts to use these with Amazon recently, so I really don't know their current delusions regarding their use. Unfortunately, the multiple vendor support required when using passkeys will continue to be plagued with confusing anomalies like these until Apple, Google and Microsoft get together and define clear simple standards for how all of these individual websites should create consistent interfaces and operation, since it's really the complexity of all of the many possible ways these invisible, virtual objects called passkeys can function that cause the average consumer user to be confused.

    If they could manage to confuse even me with 45+ years of computing and security experience, then confusing the typical user is far easier.

    Rob

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