My PC will not reset even though i have a recovery media device installed

Anonymous
2024-07-17T15:29:27+00:00

When I try to reset my PC, it will not let me because it could not find a recover environment/media even though i have in installed.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Ramesh Srinivasan 88,100 Reputation points Independent Advisor
2024-07-17T16:05:09+00:00

Hi Devin, This is Ramesh.

Resetting the PC requires access to the Windows Recovery Environment. You have two options.

  1. Fix Windows RE so that the Reset can work correctly.

(or)

  1. Backup the data to an external drive and then clean install Windows 11 using the USB setup disk.

To create a USB setup disk, you'll need a USB stick of 8GB or higher capacity. Note that the contents of the USB stick will be erased during the setup disk creation process.

Download Windows 11 Media Creation Tool (MCT) from this link:

https://go.microsoft.com/fwlink/?linkid=2156295

Run MCT and create a bootable USB disk.

After creating the USB setup disk, boot the computer using it. To do so, you may need to change the boot order in the BIOS/UEFI settings. Consult your system or motherboard manual to learn how to access the UEFI settings for your model.

Then, clean install Windows using the on-screen instructions. Also, here's an article that explains the process with screenshots.

https://pureinfotech.com/clean-install-windows-...

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Note:

If you want to pursue option 1 (i.e., fixing WinRE), let me know so that I can post the required steps.

Was this answer helpful?

1 person found this answer helpful.
0 comments

51 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Ramesh Srinivasan 88,100 Reputation points Independent Advisor
    2024-07-21T16:38:26+00:00

    Great. Thanks for the update, Devin.

    Regards,

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-07-21T14:24:30+00:00

    It looks like it's working, thank you so much for the help.

    Was this answer helpful?

    0 comments
  3. Ramesh Srinivasan 88,100 Reputation points Independent Advisor
    2024-07-21T03:30:12+00:00

    Hi Devin,

    It looks good.

    Are you able to use the Reset feature now?

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more