Problem after update

Anonymous
2024-08-18T11:23:41+00:00

After an update on 15 August (I think), one of the users (admin) gets a recurring screen (http://ventre-a-pattes.net/bug.jpg) and cannot work. Two other accounts (one admin, one not) do not have the problem, a third one (not admin) does too. I tried to uninstall all recent items, ran update again, nothing works. Thanks for any suggestion.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-08-28T12:15:45+00:00

    Hello Zev

    Originally, the admin account was the common one that now gets the BSOD, but I have been able to upgrade this one, that is (currently) still working.

    And there is no organization, this is a private device.

    Regards

    EricYL

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  2. Anonymous
    2024-08-29T09:22:46+00:00

    Hi EricYL.

    Thank you for your reply. I understand you have a BSOD on one of your accounts. please refer to the below scenario to find the blue screen logs and share them with us, I helps us to help you further to solve the problem.

    You can get the blue screen logs for small dmp files by following these steps:

    1 Tap on Window+R and type sysdm.cpl

    2 Go to System Properties and tap on the Advanced tab

    3 Find Startup and Fault Repair, tap Settings

    4 In Write debug information, select Small memory storage.

    The following directory will become

    %SystemRoot%\Minidump

    You can memorize this location and if you experience the blue screen again, you can restart your computer and enter this location into Explorer, you can see the .DMP file created under the folder, share this file with us via OneDrive (please refer to the link below)

    Share OneDrive files and folders - Microsoft Support

    If you are not using OneDrive, please also let me know and I will initiate a private message with you where you can upload the blue screen logs to me.

    Thank you for your understanding and support.

    Best regards,

    Zev - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2024-08-29T11:01:41+00:00

    Got a fit of panic: after restarting, this account too was black. Second trial succeeded.

    OneDrive not evident, you can get the file on http://ventre-a-pattes.net/082323-13671-01.dmp

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  4. Anonymous
    2024-08-29T11:22:51+00:00

    Just noticed that the file is more than one year old…

    Should I first try to login to the defective account after following the instructions?

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  5. Anonymous
    2024-08-29T11:37:35+00:00

    Now my account too is blocked.

    And there is no other file in the minidump

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