Problem after update

Anonymous
2024-08-18T11:23:41+00:00

After an update on 15 August (I think), one of the users (admin) gets a recurring screen (http://ventre-a-pattes.net/bug.jpg) and cannot work. Two other accounts (one admin, one not) do not have the problem, a third one (not admin) does too. I tried to uninstall all recent items, ran update again, nothing works. Thanks for any suggestion.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-08-31T10:43:11+00:00

    Hi Zev

    Have to do this from another account, I can't get more than 5 or 6 seconds on mine before that awful screen comes back.

    It has definitely something to do with WWAHost: when I disabled it, the background came all the same, but the little wheel was gone.

    I had tried to generate the dump from this account, but it is no admin. To avoid damaging it, I will upgrade the one recently created and try from there.

    EricYL

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  2. Anonymous
    2024-08-31T09:23:14+00:00

    Hi EricYL.

    Thanks for your reply. You provided us with a link to the blue screen log.

    I'm sorry I can't access the logs through it. I will initiate a private message with you where you can upload the blue screen log to me.

    In the meantime, I noticed that you found this blue screen log from a year ago. If your computer blue screens again, could you please try again in the same path to find if there is a recently generated log and provide it to me.

    Additionally, I have noticed that you are having problems with your account as well, so please use your administrator account to follow up on the actions I have provided you with.

    Thank you for your understanding and support.

    Best regards,

    Zev - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2024-08-29T12:02:29+00:00

    Can access again, but every 6 seconds 2 or 3 seconds of the bug screen mentioned before.

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  4. Anonymous
    2024-08-29T11:37:35+00:00

    Now my account too is blocked.

    And there is no other file in the minidump

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  5. Anonymous
    2024-08-29T11:22:51+00:00

    Just noticed that the file is more than one year old…

    Should I first try to login to the defective account after following the instructions?

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