There is no such thing as "equipment" in my Microsoft account
Remove Inaccessible Computers from Link to Windows App on Samsung Galaxy S23 Ultra
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Anonymous
I need assistance removing multiple computers from my Link to Windows app. I have a Samsung Galaxy S23 Ultra. There are 4 computers linked to my Link to Windows app on this phone. These computers are actually previous Windows installations on my current PC. I've reinstalled Windows multiple times on this PC, and I can no longer access these previous installations to disconnect them properly. I need a way to remove these inaccessible computers from my Linked Account.
How can I remove these inaccessible computers from my Link to Windows app on my Samsung Galaxy S23 Ultra without having direct access to the previous Windows installations?
Windows for home | Windows 11 | Connect Phone and PC
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54 answers
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Anonymous
2025-01-20T15:30:08+00:00 -
Anonymous
2025-01-20T15:40:09+00:00 That is the exact problem
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Anonymous
2025-03-26T20:40:36+00:00 How to fix it? I am having same issue as everyone else here. Why is Microsoft not fixing it yet? I see that this thread was created quite some time ago.
I got a new computer, and I can't link my phone anymore. How do you delete the repeated devices on the phone app???
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Anonymous
2025-03-26T21:49:53+00:00 I am also waiting for a solution to this. I have an older PC that I use to train and experiment with, and have had to reinstall Windows several times. Each new installation is registered as a new machine in Link to Windows on my Cat S42. So it's not a Samsung problem.
Microsoft support asked me to sign out of the account on my phone. It didn't work.
I have deleted user data and cache on the phone, uninstalled and reinstalled several times, and all the PCs that no longer exist are still in the overview on the phone.
I've been wondering where this information is stored. It must be on one of Microsoft's servers, and I think the problem is possibly related to the fact that each Windows installation gets a unique ID number. Renaming the computer after Phone Link is connected to the mobile is fine.
The app works just fine, and I hope Microsoft finds a solution to this soon.
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Anonymous
2025-04-12T07:40:17+00:00 I am having the sams issue on a Samsung Galaxy A54 phone. I only have my current device in my Microsoft Account, my laptop which I recently reinstalled windows on. Microsoft, please fix this!