Can't remove an old phone from PhoneLink.

Question

Can't remove an old phone from PhoneLink.

Anonymous

I have an old phone in my PhoneLink that I cannot disassociate with my account. The Microsoft official instructions are to go to my microsoft account and unlink it there, but none of my android devices show up there (not even under android/ios devices). This includes my current phone. So, kind of hard to unlink something that doesn't show up as a device under my account even though it does show up on my PhoneLink Windows App. The phonelink app doesn't have a process for removing an old device, either.

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Answer recommended by moderator

GsN5034 - IA 77,270 Independent Advisor

Hello James,

Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

The new versions of Link to Windows, aka Phone Link, now allow you to delete redundant devices in the Phone Link app.

https://yourwindowsguide.com/2026/07/remove-device-in-the-phone-link-app.html

The steps for the same are below:

Open the link to the Windows App on your Phone.
Click your Profile icon on the top left.
Subsequently, click Settings.
Under Device control, switch to the device you want to remove, then press the Gear button.
Click Remove device.

Best regards,

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6 additional answers

Answer 1

Anonymous

No one "HAS THEIR OLD DEVICE WITH THEM". That's the point, it's either broken, been traded in, or in my case it's the SAME device appearing twice because it was reset to factory defaults.

Put back the delete device button ffs.

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Answer 2

Why is there no button to delete old or unused devices from Phone Link in 2025?

Why is this still a problem after the first issue I could find was raised in 2020? Why do none of the "solutions" provided by the Microsoft "experts" here on Microsoft's own support website not actually resolve the issue of being unable to delete unused devices from Phone Link? Has the Phone Link app just been completely abandoned by Microsoft?

Answer 3

Anonymous

I have dead phone that can't be powered on to unlink. How do I proceed?

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Answer 4

First of all, my Phone Link app looks nothing like that. Second, I no longer have access to the previous device, so I can’t unlink it from either the phone or the PC. Also, the page https://account.microsoft.com/devices/android-ios doesn’t show any devices, as if I have none linked to my Microsoft account. However, I still have two duplicate entries for the same phone and seven entries for the exact same laptop.