Mouse Cursor Size Issue on Windows 11 (v24H2) - HP Spectre x360

Anonymous
2024-10-27T11:48:55+00:00

Hello everyone, I am experiencing a strange issue with my Windows 11 (version 24H2) laptop. Every time I boot up my HP Spectre x360 16-inch 2-in-1 laptop, the mouse cursor appears significantly larger than normal.

I found that resetting the graphics card temporarily resolves the issue, but the problem reoccurs with each reboot. changing the screen resolution also fixed it, any solution? My laptop is equipped with Intel Iris Xe Graphics and has 8GB of RAM.

Any advice would be greatly appreciated! Thank you.

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2025-03-19T17:02:44+00:00

    Hello,

    Did you get the driver update through Windows update or HP Support Assistance?

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  2. Anonymous
    2025-03-19T18:07:03+00:00

    I see the updates in "Settings -> Windows Update -> Update history", so I assume they came from Windows Update.

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  3. Anonymous
    2025-03-19T19:53:31+00:00

    The problem seems to have been fixed on my OmniBook Ultra sometime in the last two weeks (2025-03-12 or 2025-03-10). I've had and "Quality Update" (2025-03 Cumulative Update for Windows Version 24H2 ... KB5053598) and a "Driver Update" (Intel 32.0.100.3717).

    I've had the KB5053598 update but not the driver update on my Spectre 360 14"

    Issue still there unfortunately

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  4. Anonymous
    2025-03-19T20:22:34+00:00

    Same for my HP Spectre X360, no driver update until now.

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  5. Anonymous
    2025-03-19T20:39:24+00:00

    I seem to have found a solution, at least in my case.

    The cause seems to be SensorService. Disabling it and restarting resolves the issue for all the subsequent fastboots. The issue is also reliably reproduced by Re-activating the service then restarting.

    The downside of disabling this service is that you lose auto rotation on tablet mode.

    Hope this works for others, gotta sleep.

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