Mouse Cursor Size Issue on Windows 11 (v24H2) - HP Spectre x360

Anonymous
2024-10-27T11:48:55+00:00

Hello everyone, I am experiencing a strange issue with my Windows 11 (version 24H2) laptop. Every time I boot up my HP Spectre x360 16-inch 2-in-1 laptop, the mouse cursor appears significantly larger than normal.

I found that resetting the graphics card temporarily resolves the issue, but the problem reoccurs with each reboot. changing the screen resolution also fixed it, any solution? My laptop is equipped with Intel Iris Xe Graphics and has 8GB of RAM.

Any advice would be greatly appreciated! Thank you.

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-12-21T02:22:54+00:00

    Same issue also appeared on my HP OmniBook Ultra flip 14 with Intel Lunar Lake's Xe2 graphics and a touch screen. Agree with that it will occur on a touch screen laptop with 24H2 and 200% scaling. Disabling fast boot can be helpful until intel and MS solve this issue.

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  2. Anonymous
    2024-12-23T00:30:03+00:00

    I also have a brand new HP OmniBook Ultra flip 14 Lunar Lake processer. It has the same problem. can't remember cursor size setting. I always goes to a huge cursor after boot.

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  3. Anonymous
    2024-12-23T05:57:56+00:00

    Dear All,

    As I did also inform before, I did forward this problem to INTEL several weeks ago.

    Here with their latest information :

    Thank you for your patience and for providing additional details about your system and the issue you're encountering. I sincerely apologize for the delay in responding to your follow-up messages.

    With the provided information you have shared, it appears that the issue is indeed tied to the Windows 11 24H2 update and its interaction with your system's scaling and cursor settings.

    Disabling Fast Startup, as you've done, is a valid workaround. While it is not ideal, it ensures the scaling issue does not reappear until a permanent fix is implemented.

    Also, since this issue seems to be affecting multiple users, I will now raise this case to my team for further analysis. Please allow me some time to collect more information, after which I will provide you with an update or possible resolution

    Thank you for your patience and understanding.

    Best Regards,

    Intel Customer Support Technician

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  4. Anonymous
    2024-12-24T05:49:48+00:00

    Dear All,

    Is it possible that you will join also the conversatiın with INTEL, so that they can see that I am not alone in this issue . Here with the conversation link for this problem:

    https://community.intel.com/t5/Graphics/HP-Spectre-X360-scaling-problem-linked-to-graphic-card-driver/m-p/1651787/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE01MU1ETk1IVlpWWlhSfDE2NTE3ODd8U1VCU0NSSVBUSU9OU3xoSw#M136745

    They did request from me a lot of things, but I am not so professional for this field. Maybe you can check also and send your comments in the conversation. Here also with their last message :

    Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article:How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

    Kindly share a screenshot of the issue as it appears on your screen, this will allow us to better understand and visualize the issue.

    To confirm, have you tried adjusting thecursorSize?

    Please try the recommendation below:

    Kindly perform aClean Installationof the OEM Driver: Version32.0.101.5768 Rev.A

    If the issue persists, perform aClean Installationof our Generic Graphics Driver: Version32.0.101.6325_101.6253

    Your cooperation and patience are greatly appreciated. Please let us know if you encounter any challenges while performing these steps or gathering the requested details.

    Thank you in advance.

    Best Regards,

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  5. Anonymous
    2024-12-31T21:15:51+00:00

    I also have the same problem with my new HP Omnibook Ultra laptop. Additionally, the workarround (disable fast start) caused a new problem: the fingerprint reader fails and I have to use PIN / Password to login.

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