Mouse Cursor Size Issue on Windows 11 (v24H2) - HP Spectre x360

What a dead end. I seem to be the only one but I am having this problem on a Lenovo.

Thought about opening my own ticket on Intel support but before that, tried steps Intel provided on your ticket like DDU'ing Intel driver and such and found that the problem persists even without any Intel driver installed(uninstalled via DDU).

I'm pretty convinced this is problem on Microsoft's end. This forum seems to be just community driven, or we're just not getting attention from official reps.

I might try feedback hub soon but am not too hopeful.

Hello,

Here with the information from INTEL received today regarding this issue :

"Thank you for your patience. After conducting a thorough investigation and reviewing all available resources, we were unable to fully replicate the issue. Given that this problem occurs with different drivers (both OEM and Intel), we recommend reaching out to HP for a solution. Since OEM drivers are also affected, it seems to be an HP-specific issue, as they modify the Intel driver to suit their hardware.

If a clean OS with OEM drivers is experiencing this issue, it is crucial for HP to address it. Their driver team can collaborate with Intel through the OEM channel to work on a resolution. I understand this may not be the answer you were hoping for, and I empathize with your situation. We've exhausted all possible steps and resources, and the most effective course of action now is to seek further assistance from HP."

I have this issue since a while, and I see here that this is not fixed even after all the mentioned steps... please do something about this. Yes it is only a small thing - it can be fixed temporarly using the mouse size settings... but I have to do this each time and each time I feel motivated to just finally switch to linux... On my secondary apple and linux devices I never have such issue, I allow myself to wonder why...

Sorry for the rant, but this is how it is for me...

After a month of freedom, the issue randomly popped back today. No idea what exactly caused it, only notable things I've done yesterday is fiddling with audio drivers and a failed windows update KB5052093 with code 0x80070306.

Rolling back audio drivers now but I doubt this will do anything. :: and yes issue persists after audio driver rollback.

¯\_(ツ)_/¯

Hi,

I called HP last week, they made online diagnostics and could not solve the problem. Accordingly their information this problem is already not in their database, called WISE.

They said it should be done first a factory reset (clean install windows 24H2) and if the problem still exists we have to call them and they shoud make two records; these are QRP and Elevation records, in order put this problem in their database and forward the issue to higher engineering level.

As I could not find time for a clean install Windows 24H2 until now, maybe you can try to call them and tell that you already made clean install for windows and you still have the problem. You have to also insist to bring this problem to higher engineering level, in order that thay can check deeply. They can make QRP and Elevation records, as your laptop had already a reset.