Mouse Cursor Size Issue on Windows 11 (v24H2) - HP Spectre x360

Anonymous
2024-10-27T11:48:55+00:00

Hello everyone, I am experiencing a strange issue with my Windows 11 (version 24H2) laptop. Every time I boot up my HP Spectre x360 16-inch 2-in-1 laptop, the mouse cursor appears significantly larger than normal.

I found that resetting the graphics card temporarily resolves the issue, but the problem reoccurs with each reboot. changing the screen resolution also fixed it, any solution? My laptop is equipped with Intel Iris Xe Graphics and has 8GB of RAM.

Any advice would be greatly appreciated! Thank you.

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2025-03-19T22:49:32+00:00

    They wont agree on who the issue lies with, its due to the 24H2 update to windows, intel would have modified drivers to fit the new update, HP (and other companies probably) then would take those intel drivers and modify them more to fit their devices. All 3 need to work together, but they arent, they dont even acknowledge the issue. Itll probably be mopped up with an update at some point, until then i wouldnt expect much action from them

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  2. Anonymous
    2025-03-19T22:15:50+00:00

    Three of the largest companies in the world have been unable to find a solution to a simple problem for more than half a year. I have just posted a new message on the HP community, and if the company is unable to resolve this issue immediately, they should take back their device — I am fed up with using it.

    https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Mouse-Cursor-Size-Issue/m-p/9345847#M775829

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  3. Anonymous
    2025-03-19T21:51:42+00:00

    For those who would like this problem to be bypassed until a fix is in place, follow the following instructions, this works 100% for me, as always with these things - I cant guarentee it will work and if its not done correctly, it probably wont either. Hope it helps until HP/Microsoft and Intel get their heads together and fix this:

    The problem


    Windows is not setting the DPI scaling for the native display correctly, most often from a cold boot.  To confirm this, when the issue next occurs do the following:

    Right click on desktop

    Select Display Settings

    Scroll down to Scale and Layout and note the Scale value (usually 200%)

    Change this 200% to any other value (e.g. 175%)

    Once the display refreshes, change this back to 200% (or the original value)

    Your display settings should now be back to normal.  If this has resolved the issue, you should continue with this guide to make this fix happen automatically.

    The fix

    Download the SetDPI.exe file from github here.  Full credits to the creator of this app imniko.

    Save this file to a location you will remember and not delete or move, ideally C:\Temp


    Automate it

    Now we need to create a scheduled task to make this run every time the machine starts with a few parameters.

    Press the Windows key, start typing Task Scheduler and select it

    Click on Task Scheduler Library on the left bar

    Right click on Task Scheduler Library and select Create Task

    In the Name box, enter FixDPI

    Click Run with highest privileges

    Click Triggers

    Click New

    In Begin the Task select At log on

    Select Any user

    Make sure enabled is selected

    Press OK

    Click Actions

    Click New

    Action – Start a program

    Program/script – Browse to the downloaded SetDPI.exe

    Add arguments – Enter 175

    Press OK

    Click New

    Action – Start a program

    Program/script – Browse to the downloaded SetDPI.exe

    Add arguments – Enter 200

    Press OK

    Click New

    Action – Start a program

    Program/script – Enter this: taskkill.exe

    Add arguments – Enter: /F /IM explorer.exe

    Press OK

    Click New

    Action – Start a program

    Program/script – explorer.exe

    Press OK

    Press OK to exit scheduled tasks.

    Now on any reboot the issue should  no longer happen

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  4. Anonymous
    2025-03-19T20:58:27+00:00

    I have a fix I've been using formsome months, it doesn't fix the underlying issue but it reverses it every time you boot up. It's fairly easy, but I would need to create a guide and supply a file. I'm happy to do so if people would like it, but as it's a lot of work to put some guidance together if people wouldn't like it then it's no problems I can leave it until there's a permanent fix

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  5. Anonymous
    2025-03-19T20:39:24+00:00

    I seem to have found a solution, at least in my case.

    The cause seems to be SensorService. Disabling it and restarting resolves the issue for all the subsequent fastboots. The issue is also reliably reproduced by Re-activating the service then restarting.

    The downside of disabling this service is that you lose auto rotation on tablet mode.

    Hope this works for others, gotta sleep.

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