Mouse Cursor Size Issue on Windows 11 (v24H2) - HP Spectre x360

Dear All,

Did anybody find a permanent solution until now for this issue?

Dear All,

I am in contact with INTEL and fighting for this issue since one month in their community page.

Unfortunately I could not go further now.

Is it possible that some of you will join also this chat and make pressure on them, explaining that you have also same problem, so that we can force them for the solution.

Here with the web link :

https://community.intel.com/t5/Graphics/HP-Spectre-X360-scaling-problem-linked-to-graphic-card-driver/td-p/1647924/page/2

Thank you in advance.

Hello,

Unfortunately this issue can not solved for the moment. It seems there ia a compatibility problem between INTEL graphic driver and Windows 24H2 for this laptop. For the solution all parties means INTEL, Microsoft and HP should work together. INTEL should find a new update for the graphic driver, after HP and Microsoft should release the update for us .

I did discuss with HP and Microsoft and inform them for the problem. Also I did chat with INTEL team in their community. I hope they will take all of these informations serious and come together to find the solution for this issue.

I wasn't aware of the issue but have the same issue along with half of my desktop shortcuts are half the size of normal. I initially did a restore back to the time before it happened and it came back again. Yesterday I factory reset my computer and added everything back on after a clean install. It was perfect last night and sadly back again today, then I found this thread. Very disappointing to say the least.

Hello,

I am located in Turkey, I did call Microsoft Turkey and did inform the issue twice. On the other hand I did contact also INTEL, they did request from me a lot of things and I am not so professional with software so much. I hope they are are working to solve this issue. On the other hand I believe that INTEL, Microsoft and HP should come together to solve this problem. Here with the last information and request from INTEL. But I believe even if I could do these steps it will not solve the problem :

HelloHBegaki,

Good day!

We tried to replicate the issue, but the replication was unsuccessful, and there might be a possibility of some settings corruption inside of OS after upgrade.

I've checked the community links, and everybody are trying to do something with scaling, which doesn't have any other options apart from setting value. So, we can check possible fix something in OS and then install fresh drivers.

1) Make sure that all default Windows updates are installed.

2) Download latest Intel graphics drivers. Intel released new driver with version Intel® Graphics Driver32.0.101.6449/32.0.101.101.6256(1/2/2025).

3) Download latestDDU(and extract to be used).

4) Open Terminal or Command line as administrator and enter each command separately (wait till finish):

• DISM /Online /Cleanup-Image /StartComponentCleanup
• Dism /Online /Cleanup-Image /RestoreHealth
• SFC /ScanNow
• Copy entire command line output after last command to a text file if there will be any errors.

5) Reboot PC to safe mode and run DDU.

6) Boot to Windows normal operating mode.

7) Install Intel drivers (don't select clean install).

8.) Test current configuration.

If the issue persists, I am to proceed with further investigation of the issue you've reported, and I truly understand you are uncomfortable generating the SSU log file. However, this will help us check your system configuration and firmware/drivers installed that is needed for further checking. This way we can, check further for any possible coordination with OEMs (MSFT and HP).

The application is very easy to use, as you can check theHelp Guide for the Intel® System Support Utility. Download theIntel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the SSU log file (.txt) as you reply to this post.

As per your question:

Why Hp support Assistant shows still the one:32.0.101.5768 Rev.A ?

Based on the screenshot you shared, it is HP driver page, therefore, no matter how much you update, their download page will show what their available latest/newest driver version is, which for this instance is the version 32.0.101.5768 Rev.A.