Windows 11 ( Version 24H2 ) - This PC can't be upgraded to this version of Windows

Anonymous
2024-10-02T15:43:04+00:00

Hello , I'm already using Windows 11 pro 23h2, and as of Oct 1, 24H2 was released for all PCs ( it was for Copilop+ laptops before )

I used the Windows 11 Installation Assistant / MediaCreation tool, and they both gave me the same error when they were about to install the Windows.

Any solutions ?

RTX 3080ti - Intel Core i9 12900k - 32GB DDR4 - SSD 990pro - MSI MAG Z690 TOMAHAWK WIFI Gaming Motherboard ( Latest Bios - 1J )

This PC can't be upgraded to this version of Windows.

Your PC has a driver or service that isn't ready for this version of Windows. Windows Update will automatically offer you this version of Windows once the issue has been resolved.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Ramesh 181.9K Reputation points Volunteer Moderator
2024-10-02T18:19:21+00:00

Please uninstall EasyAntiCheat and restart Windows. It's blocking the setup from running, according to the latest logs.

How to Remove the Easy Anti-Cheat Driver:

https://www.winhelponline.com/blog/remove-easy-anticheat-driver/

This PC can’t be upgraded to this version of Windows (24H2 Setup) https://www.winhelponline.com/blog/error-this-pc-cant-be-upgraded/

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  1. Anonymous
    2024-10-02T17:49:45+00:00

    Thanks. Can you also attach all the XML files from the Panther folder? You can zip them and share the zip file

    Sure , here you go

    https://drive.google.com/file/d/1VUVqAogG4t8OUOw23nyu5Jp5K9PIfodF/view?usp=sharing

    Unfortunately, the logs and XML files don't mention any hard blocks. You may consider running setup,exe from the ISO, and posting fresh logs. Before that, please uninstall Malwarebytes completely if it's installed.

    My main anti virus is bitdefender

    But i do have Malwarebytes and superantispyware x as monthly scan apps to be sure

    should i remove both of them ? btw i have started the PC via clean boot and started the setup again , should i upload the logs after this if it encountered the error ?

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  2. Anonymous
    2024-10-02T17:58:04+00:00

    Thanks. Can you also attach all the XML files from the Panther folder? You can zip them and share the zip file

    Sure , here you go

    https://drive.google.com/file/d/1VUVqAogG4t8OUOw23nyu5Jp5K9PIfodF/view?usp=sharing

    Unfortunately, the logs and XML files don't mention any hard blocks. You may consider running setup,exe from the ISO, and posting fresh logs. Before that, please uninstall Malwarebytes completely if it's installed.

    Here are the files with cleanboot , i will unistall malwarebytes and superspyware and try again and send files as well

    Same files but with clean boot and redoing the setup :

    https://drive.google.com/file/d/1SzVhf_oQEkfALM76USnXp4esO4TeWGhL/view?usp=sharing

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  3. Anonymous
    2024-10-02T18:37:24+00:00

    i don't think if it can be unistalled and it is not installed directly , i can't find it neighter on control panel or revo unistaller , it's for Ubisoft games , it's not on task manager services either , i did unsitall both malwarebytes and superspyware and restarted the setup again , will send the logs afterwards

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  4. Ramesh 181.9K Reputation points Volunteer Moderator
    2024-10-02T18:38:34+00:00

    Let's try to remove that driver using Farbar.

    Please run the Farbar Scanner and share your logs.

    1. Download Farbar Recovery Scan Tool 64-bit (FRST64.exe)

    https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

    Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears. See this screenshot: https://learn.microsoft.com/en-us/deployedge/media/microsoft-edge-security-download-interruptions/dowload-was-blocked.png

    1. If the OS language is non-English, rename FRST64.exe to FRST64English.exe.
    2. Run the program. Don't check or uncheck any options. Click "Scan".
    3. Zip the two logs, FRST.txt and Addition.txt, upload them to your OneDrive and share the link here.

    How-To: Share OneDrive files and folders - Microsoft Support

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    OneDrive sharing options - screenshot

    https://imgur.com/a/vZyxpY9

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