Windows 11 ( Version 24H2 ) - This PC can't be upgraded to this version of Windows

Anonymous
2024-10-02T15:43:04+00:00

Hello , I'm already using Windows 11 pro 23h2, and as of Oct 1, 24H2 was released for all PCs ( it was for Copilop+ laptops before )

I used the Windows 11 Installation Assistant / MediaCreation tool, and they both gave me the same error when they were about to install the Windows.

Any solutions ?

RTX 3080ti - Intel Core i9 12900k - 32GB DDR4 - SSD 990pro - MSI MAG Z690 TOMAHAWK WIFI Gaming Motherboard ( Latest Bios - 1J )

This PC can't be upgraded to this version of Windows.

Your PC has a driver or service that isn't ready for this version of Windows. Windows Update will automatically offer you this version of Windows once the issue has been resolved.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Ramesh 181.9K Reputation points Volunteer Moderator
2024-10-02T18:19:21+00:00

Please uninstall EasyAntiCheat and restart Windows. It's blocking the setup from running, according to the latest logs.

How to Remove the Easy Anti-Cheat Driver:

https://www.winhelponline.com/blog/remove-easy-anticheat-driver/

This PC can’t be upgraded to this version of Windows (24H2 Setup) https://www.winhelponline.com/blog/error-this-pc-cant-be-upgraded/

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2024-12-28T07:57:25+00:00

    The following batch file collects the setup logs and saves the zip file to your desktop.

    Download setuplogscollect.bat and run it.

    https://1drv.ms/u/s!AjVYLGw0OBWU4hhK-912luEn0-aq?e=9bWbra

    It outputs a SetupLogs.zip file on your desktop.

    Share the file on OneDrive and post the download link here.

    (How-To: Share OneDrive files and folders - Microsoft Support)

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    OneDrive sharing options - screenshot: https://imgur.com/a/vZyxpY9

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  2. Anonymous
    2024-12-27T08:56:27+00:00

    ITNOA

    Hi

    I found the same issue, but I do not know how to find the exact problem

    As you can see I found the below problem

    2024-12-27 12:24:05, Info CONX Windows::Compat::Appraiser::SetupAppraiser::StartRescan (3506): Start Rescan Done

    2024-12-27 12:24:05, Info ConX::Compatibility::CCompatibilityHost::SerializeData: Provider wsc:wica: is serializing 2214 bytes of data.

    2024-12-27 12:24:05, Info [0x090008] PANTHR CBlackboard::Open: C:$WINDOWS.~BT\Sources\Panther\CompatScanCache.dat succeeded.

    2024-12-27 12:24:05, Info [0x090009] PANTHR CBlackboard::Close: c:$windows.~bt\sources\panther\compatscancache.dat.

    2024-12-27 12:24:05, Info ConX::Compatibility::CCompatibilityHost::SetScanResult: Provider wsc:wica: reports HardBlock

    2024-12-27 12:24:05, Info ConX::Compatibility::CCompatibilityController::ReportData: Type: [0], ID: [3], ReportOption: [2]

    2024-12-27 12:24:05, Info Reporting block for Categories: 0x00000010

    2024-12-27 12:24:05, Info ConX::Compatibility::CCompatibilityController::ReportData: Type: [0], ID: [9], ReportOption: [2]

    2024-12-27 12:24:05, Info Compatibility scan finished. Categories: 0x006f0018

    2024-12-27 12:24:05, Info Compatibility scan data is saved to C:$WINDOWS.~BT\Sources\Panther\CompatData_2024_12_27_12_24_05_006f0018.xml.

    2024-12-27 12:24:05, Info MOUPG Compatibility: GenerateInstallReqCompatReports enter

    2024-12-27 12:24:05, Info MOUPG Compatibility: No error in scan

    2024-12-27 12:24:05, Info MOUPG Compatibility: Device Block found.

    2024-12-27 12:24:05, Info MOUPG Compatibility: Device-Actionable Block NOT found.

    2024-12-27 12:24:05, Info MOUPG Compatibility: Dismissible Block NOT found.

    2024-12-27 12:24:05, Info MOUPG Compatibility: App Uninstall Block NOT found.

    2024-12-27 12:24:05, Info MOUPG Compatibility: Uncategorized Block found.

    2024-12-27 12:24:05, Info Compatibility scan data is saved to C:$WINDOWS.~BT\Sources\Panther\ScanResult.xml.

    2024-12-27 12:24:05, Info MOUPG Saved InstallReq scan result at : C:$WINDOWS.~BT\Sources\Panther\ScanResult.xml

    But I do not found any useful information in ScanResult.xml

    <?xml version="1.0" encoding="utf-8"?> <CompatReport xmlns="http://www.microsoft.com/ApplicationExperience/UpgradeAdvisor/01012009" MigXmlFile="-UC4z57+bUaDXaSS.999.11.8.0.0_APPRAISER_Migration.xml"><System X64Capable="True" X64Running="True"/><Hardware><HardwareItem HardwareType="Setup_BitlockerNoTargetSupport"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_TargetIsNonStagedBuild"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_LanguagePackDetected"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_LicenseActivation"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_FeaturesOnDemandDetected"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_FlightSigningEnabled"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Setup_SecureBoot"><CompatibilityInfo BlockingType="None"/></HardwareItem><HardwareItem HardwareType="Generic"><CompatibilityInfo BlockingType="Hard" Message="Your PC has a driver or service that isn't ready for this version of Windows. Windows Update will automatically offer you this version of Windows once the issue has been resolved." Title="This PC can't be upgraded to this version of Windows."/><Link Target="https://go.microsoft.com/fwlink/?LinkId=2280120" Value="Learn More"/></HardwareItem></Hardware><SystemInfo UplevelEdition="Windows 11" OSMajorVersion="10" OSMinorVersion="0"/><DriverPackages><DriverPackage Inf="oem98.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem11.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem64.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem90.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem101.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem80.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem10.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem4.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem7.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem44.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem99.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem102.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem67.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem65.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem57.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem50.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem71.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem56.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem106.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem16.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem76.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem52.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem20.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem85.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem58.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem91.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem61.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem51.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem78.inf" BlockMigration="False" HasSignedBinaries="True"/><DriverPackage Inf="oem34.inf" BlockMigration="False" HasSignedBinaries="True"/></DriverPackages><Programs/></CompatReport>

    So how to find what is the exact problem?

    @Ramesh Srinivasan

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  3. Ramesh 181.9K Reputation points Volunteer Moderator
    2024-10-15T07:34:14+00:00

    This driver is preventing both Kernel-Mode Hardware-Enforced Stack Protection from being activated and the upgrade to 24H2 from happening.

    Epic Games really needs to update its anti-cheat service—it's causing a lot of issues.

    Thanks for identifying the problem, Ramesh!

    You're welcome, HoomanSA7. Glad the info helped.

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  4. Anonymous
    2024-10-15T07:33:24+00:00

    This driver is preventing both Kernel-Mode Hardware-Enforced Stack Protection from being activated and the upgrade to 24H2 from happening.

    Epic Games really needs to update its anti-cheat service—it's causing a lot of issues.

    Thanks for identifying the problem, Ramesh!

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