Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

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  1. Ramesh 181.1K Reputation points Volunteer Moderator
    2025-05-23T16:29:38+00:00

    Hi Allan, Glad to hear that.

    Thanks for the feedback.

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  2. Anonymous
    2025-05-24T09:38:48+00:00

    Hi Monke,
    I'm Sumit, here to answer your query at the Microsoft Community.

    Apologies for any inconvenience you are experiencing. We are happy to help you.

    The space probably is not sufficient on the recovery partition. Let us confirm that first. After confirming, I will look into the logs as well.

    To better understand the state,
    Post a Screenshot of disk management.
    Open Disk Management by typing in diskmgmt.msc in Run Dialog box.

    Get a Screenshot and paste back in next reply:
    https://answers.microsoft.com/en-us/windows/wik...

    I look forward to hearing from you, and ready to work with you until we reach a solution.

    Hi Sumit and All,

    With all dure respect, it is now May 2025 and Windows should be able to fix this error automatically for all Windows 11 users. You have all these so called fix tools embedded in the software and it's incredibly unhelpful that when an error is detected that Windows just doesn't get on with fixing itself.

    I really don't understand why everyone has to be a super tech geek or have a degree in computer science to fix this issue.

    In reality only 10% of the world's population would be able to attempt some of these solutions offered to fix this bug. I'm really surprised that people posting here are so laid back and willing to fix Microsoft's problems! It's like me having problems with my new Toyota car and fixing the issues myself instead of going back to Toyota!

    So come on Microsoft, stop trying to offload your faults on us to resolve!

    Cheers

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  3. Anonymous
    2025-06-12T13:30:49+00:00

    I have already deleted the .TTF files

    Anything you can see in the top 10 here? I'm inclined to move the SysDiags to a backup drive, but I want to be sure.

    Y:\EFI\HP\BIOS>powershell -command "GCI Y:\ -File -Recurse | Sort Length -descending | Select FullName, Length -first 10"

    FullName Length

    Y:\EFI\HP\SystemDiags\SysDiags.efi 17976248
    Y:\EFI\Boot\bootx64.efi 2756512
    Y:\EFI\Microsoft\Boot\bootmgfw.efi 2756512
    Y:\EFI\Microsoft\Boot\bootmgr.efi 2744752
    Y:\EFI\Microsoft\Boot\memtest.efi 2506672
    Y:\EFI\HP\BIOSUpdate\HpBiosUpdate.efi 1465248
    Y:\EFI\HP\BIOSUpdate\HpBiosMgmt.efi 1465240
    Y:\EFI\HP\BIOSUpdate\BiosMgmt.efi 1464984
    Y:\EFI\HP\BIOSUpdate\HpBiosUpdate32.efi 1390176
    Y:\EFI\HP\BIOSUpdate\HpBiosMgmt32.efi 1390168

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  4. Ramesh 181.1K Reputation points Volunteer Moderator
    2025-06-12T13:34:12+00:00

    I have already deleted the .TTF files

    Anything you can see in the top 10 here? I'm inclined to move the SysDiags to a backup drive, but I want to be sure.

    Y:\EFI\HP\BIOS>powershell -command "GCI Y:\ -File -Recurse | Sort Length -descending | Select FullName, Length -first 10"

    FullName Length

    Y:\EFI\HP\SystemDiags\SysDiags.efi 17976248
    Y:\EFI\Boot\bootx64.efi 2756512
    Y:\EFI\Microsoft\Boot\bootmgfw.efi 2756512
    Y:\EFI\Microsoft\Boot\bootmgr.efi 2744752
    Y:\EFI\Microsoft\Boot\memtest.efi 2506672
    Y:\EFI\HP\BIOSUpdate\HpBiosUpdate.efi 1465248
    Y:\EFI\HP\BIOSUpdate\HpBiosMgmt.efi 1465240
    Y:\EFI\HP\BIOSUpdate\BiosMgmt.efi 1464984
    Y:\EFI\HP\BIOSUpdate\HpBiosUpdate32.efi 1390176
    Y:\EFI\HP\BIOSUpdate\HpBiosMgmt32.efi 1390168

    How much free space does "dir y:" show?

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  5. Anonymous
    2025-06-12T14:13:24+00:00

    218,845,184

    I was going to try the update after the .TTF delete, but was going to see if anything else could be cleaned out.

    Thanks

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