Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

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  1. Ramesh 181.1K Reputation points Volunteer Moderator
    2025-05-12T15:29:41+00:00

    Ramesh,

    I ran Command prompt as Administrator. Below is the result. I could not get through all the directions becasuse it said it could not find *.ttf

    Now what?

    C:\Windows\System32>cd /d Y:\EFI\Microsoft\Boot\Fonts

    Y:\EFI\Microsoft\Boot\Fonts>del *.ttf

    Y:\EFI\Microsoft\Boot\Fonts>del *.ttf

    Could Not Find Y:\EFI\Microsoft\Boot\Fonts\*.ttf

    @Bill Singer

    You left out an important command. Please see my post again.

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  2. Anonymous
    2025-05-12T16:47:07+00:00

    Microsoft Windows [Version 10.0.22631.5189]

    (c) Microsoft Corporation. All rights reserved.

    C:\Windows\System32>mountvol Y: /s

    The directory is not empty.

    C:\Windows\System32>cd /d Y:\EFI\Microsoft\Boot\Fonts

    Y:\EFI\Microsoft\Boot\Fonts>del *.ttf

    Could Not Find Y:\EFI\Microsoft\Boot\Fonts\*.ttf

    Y:\EFI\Microsoft\Boot\Fonts>powershell -command "GCI Y:\ -File -Recurse | Sort Length -descending | Select FullName, Length, Mode -first 10"

    FullName Length Mode

    Y:\EFI\Dell\Bios\Recovery\BIOS_CUR.RCV 16530459 -a----

    Y:\EFI\Dell\Bios\Recovery\BIOS_PRE.rcv 16523202 -a----

    Y:\EFI\Dell\SOS\Fonts\cht_boot.ttf 3879376 -a----

    Y:\EFI\Dell\SOS\Fonts\chs_boot.ttf 3696672 -a----

    Y:\EFI\Dell\SOS\bootmgfw.efi 2568536 -a----

    Y:\EFI\Dell\SOS\bootmgr.efi 2556784 -a----

    Y:\EFI\Dell\SOS\Fonts\kor_boot.ttf 2373956 -a----

    Y:\EFI\Dell\SOS\memtest.efi 2337608 -a----

    Y:\EFI\Dell\SOS\Fonts\jpn_boot.ttf 1986824 -a----

    Y:\EFI\Microsoft\Boot\bootmgfw.efi 1697184 -a----

    Y:\EFI\Microsoft\Boot\Fonts>dir Y:\

    Volume in drive Y has no label.

    Volume Serial Number is 0A66-05B3

    Directory of Y:\

    10/09/2024 08:05 PM EFI

               0 File(s)              0 bytes

           1 Dir(s)      20,287,488 bytes free

    Y:\EFI\Microsoft\Boot\Fonts>

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  3. Ramesh 181.1K Reputation points Volunteer Moderator
    2025-05-12T16:49:31+00:00

    @BillSinger

    To resolve the error, you can move "BIOS_PRE.rcv" to the C drive.

    Please see the steps here for Dell systems.

    We couldn't update the system reserved partition Error when installing - Microsoft Community: https://answers.microsoft.com/en-us/windows/forum/windows_11-wintop_update/we-couldnt-update-the-system-reserved-partition/57d666a7-c8d9-4f8b-a68c-c5cd731974f8?messageId=04105828-c08f-4648-aa29-681d34a00ade

    By the way, resizing the EFI partition using a third-party tool (e.g., AOMEI) is the permanent solution. If you plan to extend the EFI partition, backup the data beforehand.

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  4. Anonymous
    2025-05-12T18:59:18+00:00

    Victory. I downloaded the free software and increased my partition, and the download went right through.

    Thank you.

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  5. Ramesh 181.1K Reputation points Volunteer Moderator
    2025-05-12T23:57:19+00:00

    Victory. I downloaded the free software and increased my partition, and the download went right through.

    Thank you.

    You're welcome.

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