Cannot update to 24H2 because of partition error

Anonymous

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

244 answers

Anonymous

2025-01-30T20:58:55+00:00
Ramesh Srinivasan

Can you looks at this output and let me know what to run? getting the same error "could not update the system reserve partition

Volume in drive Y is SYSTEM

Volume Serial Number is 0880-97A7

Directory of Y:\

06/19/2024 04:00 PM EFI

06/19/2024 04:02 PM System Volume Information
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

06/19/2024 04:00 PM Microsoft

06/19/2024 04:00 PM Boot

01/23/2025 10:29 AM HP
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

06/19/2024 04:00 PM Boot

06/19/2024 04:00 PM Recovery
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

06/19/2024 04:00 PM bg-BG

12/12/2023 01:16 PM 71,040 kd_02_10df.dll

06/19/2024 04:00 PM CIPolicies

06/19/2024 04:00 PM cs-CZ

06/19/2024 04:00 PM da-DK

06/19/2024 04:00 PM de-DE

06/19/2024 04:00 PM el-GR

06/19/2024 04:00 PM en-GB

06/19/2024 04:00 PM en-US

06/19/2024 04:00 PM es-ES

06/19/2024 04:00 PM es-MX

06/19/2024 04:00 PM et-EE

06/19/2024 04:00 PM fi-FI

06/19/2024 04:00 PM fr-CA

06/19/2024 04:00 PM fr-FR

06/19/2024 04:00 PM hr-HR

06/19/2024 04:00 PM hu-HU

06/19/2024 04:00 PM it-IT

06/19/2024 04:00 PM ja-JP

12/12/2023 01:16 PM 443,776 kd_02_10ec.dll

12/12/2023 01:16 PM 71,024 kd_02_1137.dll

12/12/2023 01:16 PM 279,920 kd_02_14e4.dll

12/12/2023 01:16 PM 91,520 kd_02_15b3.dll

12/12/2023 01:16 PM 83,312 kd_02_1969.dll

12/12/2023 01:16 PM 71,040 kd_02_19a2.dll

12/12/2023 01:16 PM 62,848 kd_02_1af4.dll

12/12/2023 01:16 PM 333,184 kd_02_8086.dll

12/12/2023 01:16 PM 54,752 kd_07_1415.dll

12/12/2023 01:16 PM 87,520 kd_0C_8086.dll

01/21/2025 08:54 AM 162,192 SecureBootRecovery.efi

09/30/2023 10:48 PM 10,341 winsipolicy.p7b

06/19/2024 04:00 PM ko-KR

06/19/2024 04:00 PM lt-LT

06/19/2024 04:00 PM lv-LV

06/19/2024 04:00 PM nb-NO

06/19/2024 04:00 PM nl-NL

06/19/2024 04:00 PM pl-PL

06/19/2024 04:00 PM pt-BR

06/19/2024 04:00 PM pt-PT

06/19/2024 04:00 PM qps-ploc

06/19/2024 04:00 PM ro-RO

06/19/2024 04:00 PM ru-RU

06/19/2024 04:00 PM sk-SK

06/19/2024 04:00 PM sl-SI

06/19/2024 04:00 PM sr-Latn-RS

06/19/2024 04:00 PM sv-SE

06/19/2024 04:00 PM tr-TR

06/19/2024 04:00 PM uk-UA

06/19/2024 04:00 PM zh-CN

06/19/2024 04:00 PM zh-TW

01/21/2025 09:01 AM 65,536 BOOTSTAT.DAT

06/19/2024 04:00 PM Fonts

06/19/2024 04:00 PM Resources

01/29/2025 12:22 PM 24,576 BCD

06/19/2024 04:00 PM 32,768 BCD.LOG

06/19/2024 04:00 PM 0 BCD.LOG1

06/19/2024 04:00 PM 0 BCD.LOG2

01/21/2025 08:54 AM 11,030 boot.stl

01/21/2025 08:54 AM 1,693,600 bootmgfw.efi

01/21/2025 08:54 AM 1,676,744 bootmgr.efi

12/12/2023 01:16 PM 54,640 kdnet_uart16550.dll

12/12/2023 01:13 PM 87,408 kdstub.dll

01/21/2025 08:54 AM 1,472,440 memtest.efi
```
          24 File(s)      6,941,211 bytes
```
Directory of Y:\EFI\Microsoft\Boot\bg-BG

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 82,416 bootmgfw.efi.mui

01/21/2025 08:54 AM 82,408 bootmgr.efi.mui
```
           2 File(s)        164,824 bytes
```
Directory of Y:\EFI\Microsoft\Boot\CIPolicies

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

06/19/2024 04:00 PM Active
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 31,628 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip

05/06/2022 09:20 PM 10,972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip

05/06/2022 09:20 PM 10,564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip
```
           3 File(s)         53,164 bytes
```
Directory of Y:\EFI\Microsoft\Boot\cs-CZ

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,272 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,288 bootmgr.efi.mui

05/06/2022 09:19 PM 46,440 memtest.efi.mui
```
           3 File(s)        209,000 bytes
```
Directory of Y:\EFI\Microsoft\Boot\da-DK

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 80,264 bootmgfw.efi.mui

01/21/2025 08:54 AM 80,368 bootmgr.efi.mui

05/06/2022 09:19 PM 46,440 memtest.efi.mui
```
           3 File(s)        207,072 bytes
```
Directory of Y:\EFI\Microsoft\Boot\de-DE

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 84,360 bootmgfw.efi.mui

01/21/2025 08:54 AM 84,464 bootmgr.efi.mui

05/06/2022 09:19 PM 46,952 memtest.efi.mui
```
           3 File(s)        215,776 bytes
```
Directory of Y:\EFI\Microsoft\Boot\el-GR

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 85,488 bootmgfw.efi.mui

01/21/2025 08:54 AM 85,360 bootmgr.efi.mui

05/06/2022 09:19 PM 47,464 memtest.efi.mui
```
           3 File(s)        218,312 bytes
```
Directory of Y:\EFI\Microsoft\Boot\en-GB

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 78,320 bootmgfw.efi.mui

01/21/2025 08:54 AM 78,328 bootmgr.efi.mui
```
           2 File(s)        156,648 bytes
```
Directory of Y:\EFI\Microsoft\Boot\en-US

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 78,200 bootmgfw.efi.mui

01/21/2025 08:54 AM 78,208 bootmgr.efi.mui

05/06/2022 09:19 PM 45,928 memtest.efi.mui
```
           3 File(s)        202,336 bytes
```
Directory of Y:\EFI\Microsoft\Boot\es-ES

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 82,304 bootmgfw.efi.mui

01/21/2025 08:54 AM 82,304 bootmgr.efi.mui

05/06/2022 09:19 PM 46,960 memtest.efi.mui
```
           3 File(s)        211,568 bytes
```
Directory of Y:\EFI\Microsoft\Boot\es-MX

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 82,416 bootmgfw.efi.mui

01/21/2025 08:54 AM 82,416 bootmgr.efi.mui
```
           2 File(s)        164,832 bytes
```
Directory of Y:\EFI\Microsoft\Boot\et-EE

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 79,352 bootmgfw.efi.mui

01/21/2025 08:54 AM 79,240 bootmgr.efi.mui
```
           2 File(s)        158,592 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fi-FI

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,272 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,288 bootmgr.efi.mui

05/06/2022 09:19 PM 46,448 memtest.efi.mui
```
           3 File(s)        209,008 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fr-CA

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 83,832 bootmgfw.efi.mui

01/21/2025 08:54 AM 83,960 bootmgr.efi.mui
```
           2 File(s)        167,792 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fr-FR

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 84,464 bootmgfw.efi.mui

01/21/2025 08:54 AM 84,448 bootmgr.efi.mui

05/06/2022 09:19 PM 46,960 memtest.efi.mui
```
           3 File(s)        215,872 bytes
```
Directory of Y:\EFI\Microsoft\Boot\hr-HR

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,264 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,376 bootmgr.efi.mui
```
           2 File(s)        162,640 bytes
```
Directory of Y:\EFI\Microsoft\Boot\hu-HU

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 84,344 bootmgfw.efi.mui

01/21/2025 08:54 AM 84,464 bootmgr.efi.mui

05/06/2022 09:19 PM 46,960 memtest.efi.mui
```
           3 File(s)        215,768 bytes
```
Directory of Y:\EFI\Microsoft\Boot\it-IT

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,800 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,792 bootmgr.efi.mui

05/06/2022 09:19 PM 46,432 memtest.efi.mui
```
           3 File(s)        210,024 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ja-JP

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 70,648 bootmgfw.efi.mui

01/21/2025 08:54 AM 70,512 bootmgr.efi.mui

05/06/2022 09:19 PM 43,880 memtest.efi.mui
```
           3 File(s)        185,040 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ko-KR

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 70,128 bootmgfw.efi.mui

01/21/2025 08:54 AM 70,152 bootmgr.efi.mui

05/06/2022 09:19 PM 43,880 memtest.efi.mui
```
           3 File(s)        184,160 bytes
```
Directory of Y:\EFI\Microsoft\Boot\lt-LT

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 80,352 bootmgfw.efi.mui

01/21/2025 08:54 AM 80,368 bootmgr.efi.mui
```
           2 File(s)        160,720 bytes
```
Directory of Y:\EFI\Microsoft\Boot\lv-LV

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 80,368 bootmgfw.efi.mui

01/21/2025 08:54 AM 80,248 bootmgr.efi.mui
```
           2 File(s)        160,616 bytes
```
Directory of Y:\EFI\Microsoft\Boot\nb-NO

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 79,856 bootmgfw.efi.mui

01/21/2025 08:54 AM 79,848 bootmgr.efi.mui

05/06/2022 09:19 PM 46,440 memtest.efi.mui
```
           3 File(s)        206,144 bytes
```
Directory of Y:\EFI\Microsoft\Boot\nl-NL

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 82,304 bootmgfw.efi.mui

01/21/2025 08:54 AM 82,400 bootmgr.efi.mui

05/06/2022 09:19 PM 46,448 memtest.efi.mui
```
           3 File(s)        211,152 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pl-PL

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 82,808 bootmgfw.efi.mui

01/21/2025 08:54 AM 82,936 bootmgr.efi.mui

05/06/2022 09:19 PM 46,944 memtest.efi.mui
```
           3 File(s)        212,688 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pt-BR

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,376 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,392 bootmgr.efi.mui

05/06/2022 09:19 PM 46,440 memtest.efi.mui
```
           3 File(s)        209,208 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pt-PT

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,400 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,288 bootmgr.efi.mui

05/06/2022 09:19 PM 46,952 memtest.efi.mui
```
           3 File(s)        209,640 bytes
```
Directory of Y:\EFI\Microsoft\Boot\qps-ploc

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

05/06/2022 09:19 PM 55,152 memtest.efi.mui
```
           1 File(s)         55,152 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ro-RO

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 80,880 bootmgfw.efi.mui

01/21/2025 08:54 AM 80,888 bootmgr.efi.mui
```
           2 File(s)        161,768 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ru-RU

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,904 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,776 bootmgr.efi.mui

05/06/2022 09:19 PM 45,928 memtest.efi.mui
```
           3 File(s)        209,608 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sk-SK

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,904 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,904 bootmgr.efi.mui
```
           2 File(s)        163,808 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sl-SI

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 80,904 bootmgfw.efi.mui

01/21/2025 08:54 AM 80,752 bootmgr.efi.mui
```
           2 File(s)        161,656 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,784 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,784 bootmgr.efi.mui
```
           2 File(s)        163,568 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sv-SE

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 80,864 bootmgfw.efi.mui

01/21/2025 08:54 AM 80,760 bootmgr.efi.mui

05/06/2022 09:19 PM 45,920 memtest.efi.mui
```
           3 File(s)        207,544 bytes
```
Directory of Y:\EFI\Microsoft\Boot\tr-TR

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 80,376 bootmgfw.efi.mui

01/21/2025 08:54 AM 80,264 bootmgr.efi.mui

05/06/2022 09:19 PM 46,424 memtest.efi.mui
```
           3 File(s)        207,064 bytes
```
Directory of Y:\EFI\Microsoft\Boot\uk-UA

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 81,776 bootmgfw.efi.mui

01/21/2025 08:54 AM 81,800 bootmgr.efi.mui
```
           2 File(s)        163,576 bytes
```
Directory of Y:\EFI\Microsoft\Boot\zh-CN

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 65,904 bootmgfw.efi.mui

01/21/2025 08:54 AM 65,904 bootmgr.efi.mui

05/06/2022 09:19 PM 43,352 memtest.efi.mui
```
           3 File(s)        175,160 bytes
```
Directory of Y:\EFI\Microsoft\Boot\zh-TW

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 66,040 bootmgfw.efi.mui

01/21/2025 08:54 AM 65,912 bootmgr.efi.mui

05/06/2022 09:19 PM 43,376 memtest.efi.mui
```
           3 File(s)        175,328 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Fonts

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

05/07/2022 05:20 AM 3,696,672 chs_boot.ttf

05/07/2022 05:20 AM 3,879,376 cht_boot.ttf

05/07/2022 05:20 AM 1,986,824 jpn_boot.ttf

05/07/2022 05:20 AM 2,373,956 kor_boot.ttf

05/07/2022 05:20 AM 193,908 malgunn_boot.ttf

05/07/2022 05:20 AM 196,312 malgun_boot.ttf

05/07/2022 05:20 AM 164,204 meiryon_boot.ttf

05/07/2022 05:20 AM 165,840 meiryo_boot.ttf

05/07/2022 05:20 AM 181,412 msjhn_boot.ttf

05/07/2022 05:20 AM 183,392 msjh_boot.ttf

05/07/2022 05:20 AM 173,492 msyhn_boot.ttf

05/07/2022 05:20 AM 175,292 msyh_boot.ttf

05/07/2022 05:19 AM 45,812 segmono_boot.ttf

05/07/2022 05:19 AM 102,668 segoen_slboot.ttf

05/07/2022 05:19 AM 102,944 segoe_slboot.ttf

05/07/2022 05:19 AM 50,044 wgl4_boot.ttf
```
          16 File(s)     13,672,148 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Resources

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

05/07/2022 05:19 AM 169,320 bootres.dll

06/19/2024 04:00 PM en-US
```
           1 File(s)        169,320 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Resources\en-US

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

05/07/2022 06:01 AM 13,680 bootres.dll.mui
```
           1 File(s)         13,680 bytes
```
Directory of Y:\EFI\Microsoft\Recovery

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 03:04 PM 12,288 BCD

06/19/2024 04:00 PM 16,384 BCD.LOG

06/19/2024 04:00 PM 0 BCD.LOG1

06/19/2024 04:00 PM 0 BCD.LOG2
```
           4 File(s)         28,672 bytes
```
Directory of Y:\EFI\Boot

06/19/2024 04:00 PM .

06/19/2024 04:00 PM ..

01/21/2025 08:54 AM 1,693,600 bootx64.efi
```
           1 File(s)      1,693,600 bytes
```
Directory of Y:\EFI\HP

01/23/2025 10:29 AM .

01/23/2025 10:29 AM ..

01/23/2025 10:29 AM SystemDiags

01/23/2025 10:29 AM BIOSUpdate

01/23/2025 10:29 AM 437 DI.efi

01/23/2025 10:29 AM DEVFW
```
           1 File(s)            437 bytes
```
Directory of Y:\EFI\HP\SystemDiags

01/23/2025 10:29 AM .

01/23/2025 10:29 AM ..

06/15/2023 11:39 AM 454,184 CryptRSA.efi

01/23/2025 10:29 AM 437 DI.efi
```
           2 File(s)        454,621 bytes
```
Directory of Y:\EFI\HP\BIOSUpdate

01/23/2025 10:29 AM .

01/23/2025 10:29 AM ..
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\HP\DEVFW

01/23/2025 10:29 AM .

01/23/2025 10:29 AM ..
```
           0 File(s)              0 bytes
```
Directory of Y:\System Volume Information

06/19/2024 04:02 PM .

06/19/2024 04:02 PM ..
```
           0 File(s)              0 bytes

 Total Files Listed:

         146 File(s)     29,700,517 bytes

         153 Dir(s)       3,792,384 bytes free
```
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Anonymous

2025-01-23T14:53:47+00:00

I'm running into this on my Legion 7. From what I can find, I've got 12 MB free and Windows needs 15 MB to upgrade. I've already deleted the fonts. The system reserved partition is 256 MB. I noticed there are a bunch of files for languages other than english in EFI\Microsoft\Boot. Can any of these be removed safely? There are no leftover Lenovo firmware from what I can see.
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Ramesh 181.1K Reputation points Volunteer Moderator

2025-01-17T11:32:25+00:00

Directory of Y:\EFI\HP

08/04/2024 11:31 .

08/04/2024 11:31 ..

09/12/2024 09:03 DEVFW

0 File(s) 0 bytes

Directory of Y:\EFI\HP\DEVFW

08/04/2024 11:31 .

08/04/2024 11:31 ..

09/12/2024 09:00 52,370,698 Firmware.BIN

09/12/2024 09:00 10,292,696 MePending.bin

09/12/2024 09:02 131,360 RealtekPD.bin

09/12/2024 09:03 2,180,128 Realtek.bin

09/12/2024 09:03 12,205 PDT.bin

09/12/2024 09:03 545,760 ClickPad.bin

6 File(s) 65,532,847 bytes

Directory of Y:\System Volume Information

11/03/2024 14:01 .

11/03/2024 14:01 ..

0 File(s) 0 bytes

Total Files Listed:

139 File(s) 86,839,987 bytes

150 Dir(s) 13,705,216 bytes free

@Ryan:

Please try the fix here: https://answers.microsoft.com/en-us/windows/forum/windows_11-wintop_update/why-i-cant-receive-24h2-update/05235370-503d-438a-8636-c218fce64e5f?messageId=e21948e9-5f1a-4763-bd19-bceeb23551c2
Was this answer helpful?

0 comments No comments
Anonymous

2025-01-17T11:30:07+00:00
Hi Ramesh

Could you help with this please? I have already deleted the files within Y:\EFI\Microsoft\Boot\Fonts

Please see:

Volume in drive Y has no label.

Volume Serial Number is A8F8-1F71

Directory of Y:\

09/12/2024 09:03 EFI

11/03/2024 14:01 System Volume Information
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI

11/03/2024 13:56 .

11/03/2024 13:56 ..

11/03/2024 13:56 Microsoft

11/03/2024 13:59 Boot

09/12/2024 09:03 HP
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft

11/03/2024 13:56 .

11/03/2024 13:56 ..

11/03/2024 13:56 Boot

11/03/2024 13:59 Recovery
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot

11/03/2024 13:56 .

11/03/2024 13:56 ..

17/01/2025 09:07 40,960 BCD

11/03/2024 13:56 65,536 BCD.LOG

11/03/2024 13:59 8,192 BCD.LOG1

11/03/2024 13:59 0 BCD.LOG2

11/03/2024 13:59 bg-BG

10/01/2025 20:25 58,800 kdnet_uart16550.dll

11/03/2024 13:59 CIPolicies

11/03/2024 13:59 cs-CZ

11/03/2024 13:59 da-DK

11/03/2024 13:59 de-DE

11/03/2024 13:59 el-GR

11/03/2024 13:59 en-GB

11/03/2024 13:59 en-US

11/03/2024 13:59 es-ES

11/03/2024 13:59 es-MX

11/03/2024 13:59 et-EE

11/03/2024 13:59 fi-FI

11/03/2024 13:59 fr-CA

11/03/2024 13:59 fr-FR

11/03/2024 13:59 hr-HR

11/03/2024 13:59 hu-HU

11/03/2024 13:59 it-IT

11/03/2024 13:59 ja-JP

10/01/2025 20:25 87,360 kdstub.dll

10/01/2025 20:25 71,088 kd_02_10df.dll

10/01/2025 20:25 476,464 kd_02_10ec.dll

10/01/2025 20:25 71,072 kd_02_1137.dll

10/01/2025 20:25 283,968 kd_02_14e4.dll

10/01/2025 20:25 91,552 kd_02_15b3.dll

10/01/2025 20:25 83,376 kd_02_1969.dll

10/01/2025 20:25 70,960 kd_02_19a2.dll

10/01/2025 20:25 62,896 kd_02_1af4.dll

10/01/2025 20:25 361,888 kd_02_8086.dll

10/01/2025 20:25 58,800 kd_07_1415.dll

10/01/2025 20:25 87,456 kd_0C_8086.dll

10/01/2025 20:25 2,506,672 memtest.efi

10/01/2025 20:25 11,030 boot.stl

10/01/2025 20:25 2,756,512 bootmgfw.efi

11/03/2024 13:59 ko-KR

11/03/2024 13:59 lt-LT

11/03/2024 13:59 lv-LV

10/01/2025 20:25 2,744,752 bootmgr.efi

11/03/2024 13:59 nb-NO

11/03/2024 13:59 nl-NL

11/03/2024 13:59 pl-PL

11/03/2024 13:59 pt-BR

11/03/2024 13:59 pt-PT

11/03/2024 13:59 qps-ploc

11/03/2024 13:59 ro-RO

11/03/2024 13:59 ru-RU

11/03/2024 13:59 sk-SK

11/03/2024 13:59 sl-SI

11/03/2024 13:59 sr-Latn-RS

11/03/2024 13:59 sv-SE

11/03/2024 13:59 tr-TR

11/03/2024 13:59 uk-UA

10/01/2025 20:25 10,341 winsipolicy.p7b

11/03/2024 13:59 zh-CN

11/03/2024 13:59 zh-TW

10/01/2025 21:00 65,536 BOOTSTAT.DAT

11/03/2024 13:59 Fonts

11/03/2024 13:59 Resources

27/11/2024 08:48 100,000 FveTcg_0.log

11/03/2024 07:40 100,000 FveTcg_1.log

11/03/2024 07:40 100,000 FveTcg_2.log

10/01/2025 20:25 160,560 SecureBootRecovery.efi

10/01/2025 20:25 99,760 kd_02_1414.dll

10/01/2025 20:25 58,784 kd_02_15ad.dll

10/01/2025 21:00 qps-plocm
```
          29 File(s)     10,694,315 bytes
```
Directory of Y:\EFI\Microsoft\Boot\bg-BG

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,520 bootmgfw.efi.mui

10/01/2025 20:25 94,528 bootmgr.efi.mui
```
           2 File(s)        189,048 bytes
```
Directory of Y:\EFI\Microsoft\Boot\CIPolicies

11/03/2024 13:59 .

11/03/2024 13:59 ..

11/03/2024 13:59 Active
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 31,409 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip

10/01/2025 20:25 10,972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip

10/01/2025 20:25 10,564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip
```
           3 File(s)         52,945 bytes
```
Directory of Y:\EFI\Microsoft\Boot\cs-CZ

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,488 bootmgfw.efi.mui

10/01/2025 20:25 93,488 bootmgr.efi.mui

10/01/2025 20:25 46,496 memtest.efi.mui
```
           3 File(s)        233,472 bytes
```
Directory of Y:\EFI\Microsoft\Boot\da-DK

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 92,464 bootmgfw.efi.mui

10/01/2025 20:25 92,480 bootmgr.efi.mui

10/01/2025 20:25 46,496 memtest.efi.mui
```
           3 File(s)        231,440 bytes
```
Directory of Y:\EFI\Microsoft\Boot\de-DE

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 97,096 bootmgfw.efi.mui

10/01/2025 20:25 97,088 bootmgr.efi.mui

10/01/2025 20:25 47,008 memtest.efi.mui
```
           3 File(s)        241,192 bytes
```
Directory of Y:\EFI\Microsoft\Boot\el-GR

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 97,712 bootmgfw.efi.mui

10/01/2025 20:25 97,584 bootmgr.efi.mui

10/01/2025 20:25 47,520 memtest.efi.mui
```
           3 File(s)        242,816 bytes
```
Directory of Y:\EFI\Microsoft\Boot\en-GB

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 89,920 bootmgfw.efi.mui

10/01/2025 20:25 89,920 bootmgr.efi.mui
```
           2 File(s)        179,840 bytes
```
Directory of Y:\EFI\Microsoft\Boot\en-US

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 90,032 bootmgfw.efi.mui

10/01/2025 20:25 89,920 bootmgr.efi.mui

10/01/2025 20:25 45,984 memtest.efi.mui
```
           3 File(s)        225,936 bytes
```
Directory of Y:\EFI\Microsoft\Boot\es-ES

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,512 bootmgfw.efi.mui

10/01/2025 20:25 94,520 bootmgr.efi.mui

10/01/2025 20:25 47,024 memtest.efi.mui
```
           3 File(s)        236,056 bytes
```
Directory of Y:\EFI\Microsoft\Boot\es-MX

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,536 bootmgfw.efi.mui

10/01/2025 20:25 94,520 bootmgr.efi.mui
```
           2 File(s)        189,056 bytes
```
Directory of Y:\EFI\Microsoft\Boot\et-EE

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 91,056 bootmgfw.efi.mui

10/01/2025 20:25 90,928 bootmgr.efi.mui
```
           2 File(s)        181,984 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fi-FI

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,616 bootmgfw.efi.mui

10/01/2025 20:25 93,488 bootmgr.efi.mui

10/01/2025 20:25 46,512 memtest.efi.mui
```
           3 File(s)        233,616 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fr-CA

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 96,560 bootmgfw.efi.mui

10/01/2025 20:25 96,576 bootmgr.efi.mui
```
           2 File(s)        193,136 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fr-FR

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 96,672 bootmgfw.efi.mui

10/01/2025 20:25 96,568 bootmgr.efi.mui

10/01/2025 20:25 47,024 memtest.efi.mui
```
           3 File(s)        240,264 bytes
```
Directory of Y:\EFI\Microsoft\Boot\hr-HR

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,616 bootmgfw.efi.mui

10/01/2025 20:25 93,512 bootmgr.efi.mui
```
           2 File(s)        187,128 bytes
```
Directory of Y:\EFI\Microsoft\Boot\hu-HU

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 96,688 bootmgfw.efi.mui

10/01/2025 20:25 96,560 bootmgr.efi.mui

10/01/2025 20:25 47,008 memtest.efi.mui
```
           3 File(s)        240,256 bytes
```
Directory of Y:\EFI\Microsoft\Boot\it-IT

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,128 bootmgfw.efi.mui

10/01/2025 20:25 94,016 bootmgr.efi.mui

10/01/2025 20:25 46,384 memtest.efi.mui
```
           3 File(s)        234,528 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ja-JP

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 81,328 bootmgfw.efi.mui

10/01/2025 20:25 81,200 bootmgr.efi.mui

10/01/2025 20:25 43,824 memtest.efi.mui
```
           3 File(s)        206,352 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ko-KR

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 80,800 bootmgfw.efi.mui

10/01/2025 20:25 80,704 bootmgr.efi.mui

10/01/2025 20:25 43,952 memtest.efi.mui
```
           3 File(s)        205,456 bytes
```
Directory of Y:\EFI\Microsoft\Boot\lt-LT

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 92,592 bootmgfw.efi.mui

10/01/2025 20:25 92,464 bootmgr.efi.mui
```
           2 File(s)        185,056 bytes
```
Directory of Y:\EFI\Microsoft\Boot\lv-LV

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 92,080 bootmgfw.efi.mui

10/01/2025 20:25 91,952 bootmgr.efi.mui
```
           2 File(s)        184,032 bytes
```
Directory of Y:\EFI\Microsoft\Boot\nb-NO

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 91,952 bootmgfw.efi.mui

10/01/2025 20:25 91,952 bootmgr.efi.mui

10/01/2025 20:25 46,512 memtest.efi.mui
```
           3 File(s)        230,416 bytes
```
Directory of Y:\EFI\Microsoft\Boot\nl-NL

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,640 bootmgfw.efi.mui

10/01/2025 20:25 94,528 bootmgr.efi.mui

10/01/2025 20:25 46,496 memtest.efi.mui
```
           3 File(s)        235,664 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pl-PL

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 95,552 bootmgfw.efi.mui

10/01/2025 20:25 95,536 bootmgr.efi.mui

10/01/2025 20:25 47,008 memtest.efi.mui
```
           3 File(s)        238,096 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pt-BR

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,616 bootmgfw.efi.mui

10/01/2025 20:25 93,488 bootmgr.efi.mui

10/01/2025 20:25 46,400 memtest.efi.mui
```
           3 File(s)        233,504 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pt-PT

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,616 bootmgfw.efi.mui

10/01/2025 20:25 93,488 bootmgr.efi.mui

10/01/2025 20:25 46,912 memtest.efi.mui
```
           3 File(s)        234,016 bytes
```
Directory of Y:\EFI\Microsoft\Boot\qps-ploc

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 55,104 memtest.efi.mui
```
           1 File(s)         55,104 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ro-RO

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,088 bootmgfw.efi.mui

10/01/2025 20:25 92,992 bootmgr.efi.mui
```
           2 File(s)        186,080 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ru-RU

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,016 bootmgfw.efi.mui

10/01/2025 20:25 94,000 bootmgr.efi.mui

10/01/2025 20:25 45,872 memtest.efi.mui
```
           3 File(s)        233,888 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sk-SK

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,128 bootmgfw.efi.mui

10/01/2025 20:25 94,016 bootmgr.efi.mui
```
           2 File(s)        188,144 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sl-SI

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 92,976 bootmgfw.efi.mui

10/01/2025 20:25 92,992 bootmgr.efi.mui
```
           2 File(s)        185,968 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 94,016 bootmgfw.efi.mui

10/01/2025 20:25 94,000 bootmgr.efi.mui
```
           2 File(s)        188,016 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sv-SE

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,104 bootmgfw.efi.mui

10/01/2025 20:25 92,992 bootmgr.efi.mui

10/01/2025 20:25 45,888 memtest.efi.mui
```
           3 File(s)        231,984 bytes
```
Directory of Y:\EFI\Microsoft\Boot\tr-TR

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 92,592 bootmgfw.efi.mui

10/01/2025 20:25 92,480 bootmgr.efi.mui

10/01/2025 20:25 46,496 memtest.efi.mui
```
           3 File(s)        231,568 bytes
```
Directory of Y:\EFI\Microsoft\Boot\uk-UA

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 93,496 bootmgfw.efi.mui

10/01/2025 20:25 93,504 bootmgr.efi.mui
```
           2 File(s)        187,000 bytes
```
Directory of Y:\EFI\Microsoft\Boot\zh-CN

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 76,192 bootmgfw.efi.mui

10/01/2025 20:25 76,080 bootmgr.efi.mui

10/01/2025 20:25 43,424 memtest.efi.mui
```
           3 File(s)        195,696 bytes
```
Directory of Y:\EFI\Microsoft\Boot\zh-TW

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 76,592 bootmgfw.efi.mui

10/01/2025 20:25 76,592 bootmgr.efi.mui

10/01/2025 20:25 43,424 memtest.efi.mui
```
           3 File(s)        196,608 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Fonts

11/03/2024 13:59 .

11/03/2024 13:59 ..
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Resources

11/03/2024 13:59 .

11/03/2024 13:59 ..

06/05/2022 21:19 169,320 bootres.dll

11/03/2024 13:59 en-US
```
           1 File(s)        169,320 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Resources\en-US

11/03/2024 13:59 .

11/03/2024 13:59 ..

06/05/2022 23:30 13,680 bootres.dll.mui
```
           1 File(s)         13,680 bytes
```
Directory of Y:\EFI\Microsoft\Boot\qps-plocm

10/01/2025 21:00 .

10/01/2025 21:00 ..

10/01/2025 20:25 54,704 memtest.efi.mui
```
           1 File(s)         54,704 bytes
```
Directory of Y:\EFI\Microsoft\Recovery

11/03/2024 13:59 .

11/03/2024 13:59 ..

11/03/2024 14:01 20,480 BCD

11/03/2024 13:59 32,768 BCD.LOG

11/03/2024 13:59 0 BCD.LOG1

11/03/2024 13:59 0 BCD.LOG2
```
           4 File(s)         53,248 bytes
```
Directory of Y:\EFI\Boot

11/03/2024 13:59 .

11/03/2024 13:59 ..

10/01/2025 20:25 2,756,512 bootx64.efi
```
           1 File(s)      2,756,512 bytes
```
Directory of Y:\EFI\HP

08/04/2024 11:31 .

08/04/2024 11:31 ..

09/12/2024 09:03 DEVFW
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\HP\DEVFW

08/04/2024 11:31 .

08/04/2024 11:31 ..

09/12/2024 09:00 52,370,698 Firmware.BIN

09/12/2024 09:00 10,292,696 MePending.bin

09/12/2024 09:02 131,360 RealtekPD.bin

09/12/2024 09:03 2,180,128 Realtek.bin

09/12/2024 09:03 12,205 PDT.bin

09/12/2024 09:03 545,760 ClickPad.bin
```
           6 File(s)     65,532,847 bytes
```
Directory of Y:\System Volume Information

11/03/2024 14:01 .

11/03/2024 14:01 ..
```
           0 File(s)              0 bytes

 Total Files Listed:

         139 File(s)     86,839,987 bytes

         150 Dir(s)      13,705,216 bytes free
```
Was this answer helpful?

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Ramesh 181.1K Reputation points Volunteer Moderator

2025-01-15T13:03:48+00:00

User Ferenc. A has posted the steps here. That might help you.

Caution: Be sure to backup the data to an external drive before modifying the disk layout.

Resizing the EFI partition. https://answers.microsoft.com/en-us/windows/forum/windows_11-wintop_update/windows-11-version-24h2-not-updating/68c3a307-a329-49cf-a676-7cbcca3d5802?messageId=34a370ba-6974-4e17-8fb4-29d5a84fe25a
Was this answer helpful?

0 comments No comments