Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

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  1. SD - IA 178.9K Reputation points Independent Advisor
    2024-10-07T12:33:19+00:00

    Thank you, Monke. The space is Okay.

    Let us check the Installation log to find why the update failed. Please share the following logs. Please paste the Path in Run directly as the folders may be hidden(Win+R).

    The Panther logs. Files named Setupact.log and Setuperr.log from the following path:

    C:$Windows.~BT\Sources\Panther

    The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Rollback

    [Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

    [Only if the error code is 0xC1900101-20017] Setupact.log and Setuperr.log in %windir%\Panther

    Troubleshoot Feature update Installation failures

    https://answers.microsoft.com/en-us/windows/for...

    To upload files here, see the following article. You must copy the logs to the desktop first and then upload them.

    How to share diagnostic files/logs on the Microsoft community

    https://answers.microsoft.com/en-us/feedback/fo...

    As the log size might be large consider zipping everything before uploading.

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  2. Anonymous
    2024-10-07T10:53:39+00:00

    "we couldn't update the system reserved partition"

    The message is certain to refer to the EFI System Partition. See

    “We couldn’t update system reserved partition” error installing Windows 10

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  3. Anonymous
    2024-10-07T09:35:39+00:00

    Hi thank you for replying.

    Here is the screenshot of my partition.

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  4. SD - IA 178.9K Reputation points Independent Advisor
    2024-10-07T09:20:04+00:00

    Hi Monke,

    I'm Sumit, here to answer your query at the Microsoft Community.

    Apologies for any inconvenience you are experiencing. We are happy to help you.

    The space probably is not sufficient on the recovery partition. Let us confirm that first. After confirming, I will look into the logs as well.

    To better understand the state,

    Post a Screenshot of disk management.

    Open Disk Management by typing in diskmgmt.msc in Run Dialog box.

    Get a Screenshot and paste back in next reply:

    https://answers.microsoft.com/en-us/windows/wik...

    I look forward to hearing from you, and ready to work with you until we reach a solution.

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