GREAT!
Deleting the fonts didn't solve the problem, just got a different error message.
But moving the Dell Recovery files solved the problem.
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Hello, I really need help with performing the update to Windows 11 24H2 update.
I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.
I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.
I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.
Hope someone can help me here, thank you.
Here is my spec:
Device name LEGION5-KB
Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz
Installed RAM 32.0 GB (31.2 GB usable)
Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F
Product ID 00330-81480-16870-AA476
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
GREAT!
Deleting the fonts didn't solve the problem, just got a different error message.
But moving the Dell Recovery files solved the problem.
Doug,
Please run:
mountvol y: /s
cd /d Y:\EFI\Microsoft\Boot\Fonts
del *.ttf
Hi Ramesh,
I have a user with the same issue. Here is the dir.txt output:
Volume in drive Y has no label.
Volume Serial Number is 92FE-B340
Directory of Y:\
10/15/2024 07:04 AM EFI
08/27/2023 10:05 PM System Volume Information
0 File(s) 0 bytes
Directory of Y:\EFI
08/27/2023 10:00 PM .
08/27/2023 10:00 PM ..
08/27/2023 10:00 PM Microsoft
08/27/2023 10:04 PM Boot
10/15/2024 07:04 AM HP
0 File(s) 0 bytes
Directory of Y:\EFI\Microsoft
08/27/2023 10:00 PM .
08/27/2023 10:00 PM ..
08/27/2023 10:00 PM Boot
08/27/2023 10:04 PM Recovery
0 File(s) 0 bytes
Directory of Y:\EFI\Microsoft\Boot
08/27/2023 10:00 PM .
08/27/2023 10:00 PM ..
12/06/2024 10:54 AM 40,960 BCD
08/27/2023 10:00 PM 65,536 BCD.LOG
08/27/2023 10:04 PM 8,192 BCD.LOG1
08/27/2023 10:04 PM 0 BCD.LOG2
08/27/2023 10:04 PM bg-BG
11/16/2023 07:42 PM 71,040 kd_02_10df.dll
08/27/2023 10:04 PM CIPolicies
08/27/2023 10:04 PM cs-CZ
08/27/2023 10:04 PM da-DK
08/27/2023 10:04 PM de-DE
08/27/2023 10:04 PM el-GR
08/27/2023 10:04 PM en-GB
08/27/2023 10:04 PM en-US
08/27/2023 10:04 PM es-ES
08/27/2023 10:04 PM es-MX
08/27/2023 10:04 PM et-EE
08/27/2023 10:04 PM fi-FI
08/27/2023 10:04 PM fr-CA
08/27/2023 10:04 PM fr-FR
08/27/2023 10:04 PM hr-HR
08/27/2023 10:04 PM hu-HU
08/27/2023 10:04 PM it-IT
08/27/2023 10:04 PM ja-JP
11/16/2023 07:42 PM 443,776 kd_02_10ec.dll
11/16/2023 07:42 PM 71,024 kd_02_1137.dll
11/16/2023 07:42 PM 279,920 kd_02_14e4.dll
11/16/2023 07:42 PM 91,520 kd_02_15b3.dll
11/16/2023 07:42 PM 83,312 kd_02_1969.dll
11/16/2023 07:42 PM 71,040 kd_02_19a2.dll
11/16/2023 07:42 PM 62,848 kd_02_1af4.dll
11/16/2023 07:42 PM 333,184 kd_02_8086.dll
11/16/2023 07:42 PM 54,752 kd_07_1415.dll
11/16/2023 07:42 PM 87,520 kd_0C_8086.dll
08/27/2023 03:52 PM 10,341 winsipolicy.p7b
09/12/2024 09:35 PM 1,691,640 bootmgfw.efi
09/12/2024 09:35 PM 1,674,608 bootmgr.efi
11/16/2023 07:41 PM 87,408 kdstub.dll
09/12/2024 09:35 PM 1,471,984 memtest.efi
08/27/2023 10:04 PM ko-KR
08/27/2023 10:04 PM lt-LT
08/27/2023 10:04 PM lv-LV
04/11/2024 05:45 PM 11,030 boot.stl
08/27/2023 10:04 PM nb-NO
08/27/2023 10:04 PM nl-NL
08/27/2023 10:04 PM pl-PL
08/27/2023 10:04 PM pt-BR
08/27/2023 10:04 PM pt-PT
08/27/2023 10:04 PM qps-ploc
08/27/2023 10:04 PM ro-RO
08/27/2023 10:04 PM ru-RU
08/27/2023 10:04 PM sk-SK
08/27/2023 10:04 PM sl-SI
08/27/2023 10:04 PM sr-Latn-RS
08/27/2023 10:04 PM sv-SE
08/27/2023 10:04 PM tr-TR
08/27/2023 10:04 PM uk-UA
11/16/2023 07:42 PM 54,640 kdnet_uart16550.dll
08/27/2023 10:04 PM zh-CN
08/27/2023 10:04 PM zh-TW
10/15/2024 07:06 AM 65,536 BOOTSTAT.DAT
08/27/2023 10:04 PM Fonts
08/27/2023 10:04 PM Resources
10/15/2024 07:06 AM 100,000 FveTcg_0.log
09/05/2023 08:29 AM 100,000 FveTcg_1.log
09/05/2023 08:29 AM 100,000 FveTcg_2.log
08/15/2024 09:55 AM 160,576 SecureBootRecovery.efi
27 File(s) 7,292,387 bytes
Directory of Y:\EFI\Microsoft\Boot\bg-BG
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 82,416 bootmgfw.efi.mui
08/15/2024 09:55 AM 82,408 bootmgr.efi.mui
2 File(s) 164,824 bytes
Directory of Y:\EFI\Microsoft\Boot\CIPolicies
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/27/2023 10:04 PM Active
0 File(s) 0 bytes
Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
10/10/2023 01:57 PM 31,285 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip
05/06/2022 10:20 PM 10,972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip
05/06/2022 10:20 PM 10,564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip
3 File(s) 52,821 bytes
Directory of Y:\EFI\Microsoft\Boot\cs-CZ
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,272 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,288 bootmgr.efi.mui
05/06/2022 10:19 PM 46,440 memtest.efi.mui
3 File(s) 209,000 bytes
Directory of Y:\EFI\Microsoft\Boot\da-DK
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 80,264 bootmgfw.efi.mui
08/15/2024 09:55 AM 80,368 bootmgr.efi.mui
05/06/2022 10:19 PM 46,440 memtest.efi.mui
3 File(s) 207,072 bytes
Directory of Y:\EFI\Microsoft\Boot\de-DE
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 84,360 bootmgfw.efi.mui
08/15/2024 09:55 AM 84,464 bootmgr.efi.mui
05/06/2022 10:19 PM 46,952 memtest.efi.mui
3 File(s) 215,776 bytes
Directory of Y:\EFI\Microsoft\Boot\el-GR
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 85,488 bootmgfw.efi.mui
08/15/2024 09:55 AM 85,360 bootmgr.efi.mui
05/06/2022 10:19 PM 47,464 memtest.efi.mui
3 File(s) 218,312 bytes
Directory of Y:\EFI\Microsoft\Boot\en-GB
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 78,320 bootmgfw.efi.mui
08/15/2024 09:55 AM 78,328 bootmgr.efi.mui
2 File(s) 156,648 bytes
Directory of Y:\EFI\Microsoft\Boot\en-US
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 78,200 bootmgfw.efi.mui
08/15/2024 09:55 AM 78,208 bootmgr.efi.mui
05/06/2022 10:19 PM 45,928 memtest.efi.mui
3 File(s) 202,336 bytes
Directory of Y:\EFI\Microsoft\Boot\es-ES
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 82,304 bootmgfw.efi.mui
08/15/2024 09:55 AM 82,304 bootmgr.efi.mui
05/06/2022 10:19 PM 46,960 memtest.efi.mui
3 File(s) 211,568 bytes
Directory of Y:\EFI\Microsoft\Boot\es-MX
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 82,416 bootmgfw.efi.mui
08/15/2024 09:55 AM 82,416 bootmgr.efi.mui
2 File(s) 164,832 bytes
Directory of Y:\EFI\Microsoft\Boot\et-EE
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 79,352 bootmgfw.efi.mui
08/15/2024 09:55 AM 79,240 bootmgr.efi.mui
2 File(s) 158,592 bytes
Directory of Y:\EFI\Microsoft\Boot\fi-FI
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,272 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,288 bootmgr.efi.mui
05/06/2022 10:19 PM 46,448 memtest.efi.mui
3 File(s) 209,008 bytes
Directory of Y:\EFI\Microsoft\Boot\fr-CA
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 83,832 bootmgfw.efi.mui
08/15/2024 09:55 AM 83,960 bootmgr.efi.mui
2 File(s) 167,792 bytes
Directory of Y:\EFI\Microsoft\Boot\fr-FR
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 84,464 bootmgfw.efi.mui
08/15/2024 09:55 AM 84,448 bootmgr.efi.mui
05/06/2022 10:19 PM 46,960 memtest.efi.mui
3 File(s) 215,872 bytes
Directory of Y:\EFI\Microsoft\Boot\hr-HR
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,264 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,376 bootmgr.efi.mui
2 File(s) 162,640 bytes
Directory of Y:\EFI\Microsoft\Boot\hu-HU
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 84,344 bootmgfw.efi.mui
08/15/2024 09:55 AM 84,464 bootmgr.efi.mui
05/06/2022 10:19 PM 46,960 memtest.efi.mui
3 File(s) 215,768 bytes
Directory of Y:\EFI\Microsoft\Boot\it-IT
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,800 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,792 bootmgr.efi.mui
05/06/2022 10:19 PM 46,432 memtest.efi.mui
3 File(s) 210,024 bytes
Directory of Y:\EFI\Microsoft\Boot\ja-JP
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 70,648 bootmgfw.efi.mui
08/15/2024 09:55 AM 70,512 bootmgr.efi.mui
05/06/2022 10:19 PM 43,880 memtest.efi.mui
3 File(s) 185,040 bytes
Directory of Y:\EFI\Microsoft\Boot\ko-KR
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 70,128 bootmgfw.efi.mui
08/15/2024 09:55 AM 70,152 bootmgr.efi.mui
05/06/2022 10:19 PM 43,880 memtest.efi.mui
3 File(s) 184,160 bytes
Directory of Y:\EFI\Microsoft\Boot\lt-LT
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 80,352 bootmgfw.efi.mui
08/15/2024 09:55 AM 80,368 bootmgr.efi.mui
2 File(s) 160,720 bytes
Directory of Y:\EFI\Microsoft\Boot\lv-LV
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 80,368 bootmgfw.efi.mui
08/15/2024 09:55 AM 80,248 bootmgr.efi.mui
2 File(s) 160,616 bytes
Directory of Y:\EFI\Microsoft\Boot\nb-NO
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 79,856 bootmgfw.efi.mui
08/15/2024 09:55 AM 79,848 bootmgr.efi.mui
05/06/2022 10:19 PM 46,440 memtest.efi.mui
3 File(s) 206,144 bytes
Directory of Y:\EFI\Microsoft\Boot\nl-NL
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 82,304 bootmgfw.efi.mui
08/15/2024 09:55 AM 82,400 bootmgr.efi.mui
05/06/2022 10:19 PM 46,448 memtest.efi.mui
3 File(s) 211,152 bytes
Directory of Y:\EFI\Microsoft\Boot\pl-PL
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 82,808 bootmgfw.efi.mui
08/15/2024 09:55 AM 82,936 bootmgr.efi.mui
05/06/2022 10:19 PM 46,944 memtest.efi.mui
3 File(s) 212,688 bytes
Directory of Y:\EFI\Microsoft\Boot\pt-BR
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,376 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,392 bootmgr.efi.mui
05/06/2022 10:19 PM 46,440 memtest.efi.mui
3 File(s) 209,208 bytes
Directory of Y:\EFI\Microsoft\Boot\pt-PT
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,400 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,288 bootmgr.efi.mui
05/06/2022 10:19 PM 46,952 memtest.efi.mui
3 File(s) 209,640 bytes
Directory of Y:\EFI\Microsoft\Boot\qps-ploc
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
05/06/2022 10:19 PM 55,152 memtest.efi.mui
1 File(s) 55,152 bytes
Directory of Y:\EFI\Microsoft\Boot\ro-RO
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 80,880 bootmgfw.efi.mui
08/15/2024 09:55 AM 80,888 bootmgr.efi.mui
2 File(s) 161,768 bytes
Directory of Y:\EFI\Microsoft\Boot\ru-RU
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,904 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,776 bootmgr.efi.mui
05/06/2022 10:19 PM 45,928 memtest.efi.mui
3 File(s) 209,608 bytes
Directory of Y:\EFI\Microsoft\Boot\sk-SK
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,904 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,904 bootmgr.efi.mui
2 File(s) 163,808 bytes
Directory of Y:\EFI\Microsoft\Boot\sl-SI
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 80,904 bootmgfw.efi.mui
08/15/2024 09:55 AM 80,752 bootmgr.efi.mui
2 File(s) 161,656 bytes
Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,784 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,784 bootmgr.efi.mui
2 File(s) 163,568 bytes
Directory of Y:\EFI\Microsoft\Boot\sv-SE
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 80,864 bootmgfw.efi.mui
08/15/2024 09:55 AM 80,760 bootmgr.efi.mui
05/06/2022 10:19 PM 45,920 memtest.efi.mui
3 File(s) 207,544 bytes
Directory of Y:\EFI\Microsoft\Boot\tr-TR
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 80,376 bootmgfw.efi.mui
08/15/2024 09:55 AM 80,264 bootmgr.efi.mui
05/06/2022 10:19 PM 46,424 memtest.efi.mui
3 File(s) 207,064 bytes
Directory of Y:\EFI\Microsoft\Boot\uk-UA
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 81,776 bootmgfw.efi.mui
08/15/2024 09:55 AM 81,800 bootmgr.efi.mui
2 File(s) 163,576 bytes
Directory of Y:\EFI\Microsoft\Boot\zh-CN
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 65,904 bootmgfw.efi.mui
08/15/2024 09:55 AM 65,904 bootmgr.efi.mui
05/06/2022 10:19 PM 43,352 memtest.efi.mui
3 File(s) 175,160 bytes
Directory of Y:\EFI\Microsoft\Boot\zh-TW
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/15/2024 09:55 AM 66,040 bootmgfw.efi.mui
08/15/2024 09:55 AM 65,912 bootmgr.efi.mui
05/06/2022 10:19 PM 43,376 memtest.efi.mui
3 File(s) 175,328 bytes
Directory of Y:\EFI\Microsoft\Boot\Fonts
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
05/06/2022 09:20 PM 3,696,672 chs_boot.ttf
05/06/2022 09:20 PM 3,879,376 cht_boot.ttf
05/06/2022 09:20 PM 1,986,824 jpn_boot.ttf
05/06/2022 09:20 PM 2,373,956 kor_boot.ttf
05/06/2022 09:20 PM 193,908 malgunn_boot.ttf
05/06/2022 09:20 PM 196,312 malgun_boot.ttf
05/06/2022 09:20 PM 164,204 meiryon_boot.ttf
05/06/2022 09:20 PM 165,840 meiryo_boot.ttf
05/06/2022 09:20 PM 181,412 msjhn_boot.ttf
05/06/2022 09:20 PM 183,392 msjh_boot.ttf
05/06/2022 09:20 PM 173,492 msyhn_boot.ttf
05/06/2022 09:20 PM 175,292 msyh_boot.ttf
05/06/2022 09:19 PM 45,812 segmono_boot.ttf
05/06/2022 09:19 PM 102,668 segoen_slboot.ttf
05/06/2022 09:19 PM 102,944 segoe_slboot.ttf
05/06/2022 09:19 PM 50,044 wgl4_boot.ttf
16 File(s) 13,672,148 bytes
Directory of Y:\EFI\Microsoft\Boot\Resources
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
05/06/2022 09:19 PM 169,320 bootres.dll
08/27/2023 10:04 PM en-US
1 File(s) 169,320 bytes
Directory of Y:\EFI\Microsoft\Boot\Resources\en-US
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
05/06/2022 11:30 PM 13,680 bootres.dll.mui
1 File(s) 13,680 bytes
Directory of Y:\EFI\Microsoft\Recovery
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
08/27/2023 10:06 PM 20,480 BCD
08/27/2023 10:04 PM 32,768 BCD.LOG
08/27/2023 10:04 PM 0 BCD.LOG1
08/27/2023 10:04 PM 0 BCD.LOG2
4 File(s) 53,248 bytes
Directory of Y:\EFI\Boot
08/27/2023 10:04 PM .
08/27/2023 10:04 PM ..
09/12/2024 09:35 PM 1,691,640 bootx64.efi
1 File(s) 1,691,640 bytes
Directory of Y:\EFI\HP
08/27/2023 06:14 PM .
08/27/2023 06:14 PM ..
08/27/2023 06:14 PM BiosUpdate
10/15/2024 07:04 AM DEVFW
0 File(s) 0 bytes
Directory of Y:\EFI\HP\BiosUpdate
08/27/2023 06:14 PM .
08/27/2023 06:14 PM ..
0 File(s) 0 bytes
Directory of Y:\EFI\HP\DEVFW
08/27/2023 06:14 PM .
08/27/2023 06:14 PM ..
10/15/2024 01:45 AM 38,228,596 firmware.bin
04/01/2024 07:45 AM 9,965,016 MeCurrent.BIN
10/15/2024 07:01 AM 9,965,016 MePending.bin
10/15/2024 07:03 AM 131,360 RealtekPD.bin
10/15/2024 07:03 AM 2,713,216 Sunplus.bin
10/15/2024 07:04 AM 197,246 ClickPad.bin
6 File(s) 61,200,450 bytes
Directory of Y:\System Volume Information
08/27/2023 10:05 PM .
08/27/2023 10:05 PM ..
0 File(s) 0 bytes
Total Files Listed:
152 File(s) 90,819,358 bytes
150 Dir(s) 9,719,808 bytes free
Thank you for any help!
someone give Ramesh a raise or a house or a gold star or something.
fixed my issue.
amazing help
tyvm
Run:
****************************************************************
mountvol Y: /s
md C:\DellBIOS
Move Y:\EFI\Dell\Bios\Recovery\* C:\DellBIOS\
cd /d Y:\EFI\Microsoft\Boot\Fonts
del *.ttf
dir Y:\
****************************************************************
That should help.