Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-08T18:06:44+00:00

    unfortunately it didn't work for me again, also i think i made mistake in the code. Is it serious? moved the selfhealing.fd to somewhere i don't know

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  2. Ramesh 181.2K Reputation points Volunteer Moderator
    2024-12-08T12:38:34+00:00

    Hi Huseyn,

    Please run these commands:

    mountvol Y: /s

cd /d Y:\EFI\Lenovo\BIOS

md C:\Lenovo\BIOS

move selfhealing.fd C:\Lenovo\BIOS\

    Re-run the 24H2 setup now.

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  3. Anonymous
    2024-12-08T09:56:13+00:00

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  4. Anonymous
    2024-12-07T23:55:24+00:00

    hello. the font clearing method worked for me. this is the weirdest thing ive ever seen. thank you !

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  5. Anonymous
    2024-12-07T21:37:35+00:00

    Hi Ramesh, this is my dir

    Volume in drive Y has no label.
    Volume Serial Number is 9812-B973

    Directory of Y:\

    12/08/2024 01:10 AM EFI
    10/14/2023 01:45 PM System Volume Information
    0 File(s) 0 bytes

    Directory of Y:\EFI

    10/14/2023 01:40 PM .
    10/14/2023 01:40 PM ..
    10/14/2023 01:40 PM Microsoft
    10/14/2023 01:43 PM Boot
    12/08/2024 01:10 AM Lenovo
    12/31/2023 05:26 PM Insyde
    08/07/2024 10:00 AM UpdateCapsule
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft

    10/14/2023 01:40 PM .
    10/14/2023 01:40 PM ..
    10/14/2023 01:40 PM Boot
    10/14/2023 01:43 PM Recovery
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot

    10/14/2023 01:40 PM .
    10/14/2023 01:40 PM ..
    12/08/2024 01:10 AM 36,864 BCD
    10/14/2023 01:40 PM 65,536 BCD.LOG
    10/14/2023 01:43 PM 8,192 BCD.LOG1
    10/14/2023 01:43 PM 0 BCD.LOG2
    10/14/2023 01:43 PM bg-BG
    11/17/2023 06:07 PM 71,040 kd_02_10df.dll
    10/14/2023 01:43 PM CIPolicies
    10/14/2023 01:43 PM cs-CZ
    10/14/2023 01:43 PM da-DK
    10/14/2023 01:43 PM de-DE
    10/14/2023 01:43 PM el-GR
    10/14/2023 01:43 PM en-GB
    10/14/2023 01:43 PM en-US
    10/14/2023 01:43 PM es-ES
    10/14/2023 01:43 PM es-MX
    10/14/2023 01:43 PM et-EE
    10/14/2023 01:43 PM fi-FI
    10/14/2023 01:43 PM fr-CA
    10/14/2023 01:43 PM fr-FR
    10/14/2023 01:43 PM hr-HR
    10/14/2023 01:43 PM hu-HU
    10/14/2023 01:43 PM it-IT
    10/14/2023 01:43 PM ja-JP
    11/17/2023 06:07 PM 443,776 kd_02_10ec.dll
    11/17/2023 06:07 PM 71,024 kd_02_1137.dll
    11/17/2023 06:07 PM 279,920 kd_02_14e4.dll
    11/17/2023 06:07 PM 91,520 kd_02_15b3.dll
    11/17/2023 06:07 PM 83,312 kd_02_1969.dll
    11/17/2023 06:07 PM 71,040 kd_02_19a2.dll
    11/17/2023 06:07 PM 62,848 kd_02_1af4.dll
    11/17/2023 06:07 PM 333,184 kd_02_8086.dll
    11/17/2023 06:07 PM 54,752 kd_07_1415.dll
    11/17/2023 06:07 PM 87,520 kd_0C_8086.dll
    05/05/2023 04:54 PM 10,341 winsipolicy.p7b
    10/15/2024 01:47 AM 100,000 FveTcg_0.log
    10/15/2023 11:49 AM 100,000 FveTcg_1.log
    10/14/2023 01:43 PM ko-KR
    10/14/2023 01:43 PM lt-LT
    10/14/2023 01:43 PM lv-LV
    09/14/2024 09:36 AM 1,691,640 bootmgfw.efi
    10/14/2023 01:43 PM nb-NO
    10/14/2023 01:43 PM nl-NL
    10/14/2023 01:43 PM pl-PL
    10/14/2023 01:43 PM pt-BR
    10/14/2023 01:43 PM pt-PT
    10/14/2023 01:43 PM qps-ploc
    10/14/2023 01:43 PM ro-RO
    10/14/2023 01:43 PM ru-RU
    10/14/2023 01:43 PM sk-SK
    10/14/2023 01:43 PM sl-SI
    10/14/2023 01:43 PM sr-Latn-RS
    10/14/2023 01:43 PM sv-SE
    10/14/2023 01:43 PM tr-TR
    10/14/2023 01:43 PM uk-UA
    10/15/2023 11:49 AM 100,000 FveTcg_2.log
    09/14/2024 09:36 AM 1,674,608 bootmgr.efi
    10/14/2023 01:43 PM zh-CN
    10/14/2023 01:43 PM zh-TW
    10/15/2024 01:47 AM 65,536 BOOTSTAT.DAT
    10/14/2023 01:43 PM Fonts
    10/14/2023 01:43 PM Resources
    11/17/2023 06:07 PM 54,640 kdnet_uart16550.dll
    11/17/2023 06:06 PM 87,408 kdstub.dll
    09/14/2024 09:36 AM 1,471,984 memtest.efi
    04/10/2024 11:11 PM 11,030 boot.stl
    08/17/2024 10:49 PM 160,576 SecureBootRecovery.efi
    27 File(s) 7,288,291 bytes

    Directory of Y:\EFI\Microsoft\Boot\bg-BG

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 82,416 bootmgfw.efi.mui
    08/17/2024 10:50 PM 82,408 bootmgr.efi.mui
    2 File(s) 164,824 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    10/14/2023 01:43 PM Active
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    10/14/2023 02:57 PM 31,285 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip
    05/07/2022 09:20 AM 10,972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip
    05/07/2022 09:20 AM 10,564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip
    3 File(s) 52,821 bytes

    Directory of Y:\EFI\Microsoft\Boot\cs-CZ

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,272 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,288 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,440 memtest.efi.mui
    3 File(s) 209,000 bytes

    Directory of Y:\EFI\Microsoft\Boot\da-DK

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 80,264 bootmgfw.efi.mui
    08/17/2024 10:50 PM 80,368 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,440 memtest.efi.mui
    3 File(s) 207,072 bytes

    Directory of Y:\EFI\Microsoft\Boot\de-DE

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 84,360 bootmgfw.efi.mui
    08/17/2024 10:50 PM 84,464 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,952 memtest.efi.mui
    3 File(s) 215,776 bytes

    Directory of Y:\EFI\Microsoft\Boot\el-GR

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 85,488 bootmgfw.efi.mui
    08/17/2024 10:50 PM 85,360 bootmgr.efi.mui
    05/07/2022 09:19 AM 47,464 memtest.efi.mui
    3 File(s) 218,312 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-GB

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 78,320 bootmgfw.efi.mui
    08/17/2024 10:50 PM 78,328 bootmgr.efi.mui
    2 File(s) 156,648 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-US

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 78,200 bootmgfw.efi.mui
    08/17/2024 10:50 PM 78,208 bootmgr.efi.mui
    05/07/2022 09:19 AM 45,928 memtest.efi.mui
    3 File(s) 202,336 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-ES

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 82,304 bootmgfw.efi.mui
    08/17/2024 10:50 PM 82,304 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,960 memtest.efi.mui
    3 File(s) 211,568 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-MX

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 82,416 bootmgfw.efi.mui
    08/17/2024 10:50 PM 82,416 bootmgr.efi.mui
    2 File(s) 164,832 bytes

    Directory of Y:\EFI\Microsoft\Boot\et-EE

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 79,352 bootmgfw.efi.mui
    08/17/2024 10:50 PM 79,240 bootmgr.efi.mui
    2 File(s) 158,592 bytes

    Directory of Y:\EFI\Microsoft\Boot\fi-FI

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,272 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,288 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,448 memtest.efi.mui
    3 File(s) 209,008 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-CA

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 83,832 bootmgfw.efi.mui
    08/17/2024 10:50 PM 83,960 bootmgr.efi.mui
    2 File(s) 167,792 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-FR

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 84,464 bootmgfw.efi.mui
    08/17/2024 10:50 PM 84,448 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,960 memtest.efi.mui
    3 File(s) 215,872 bytes

    Directory of Y:\EFI\Microsoft\Boot\hr-HR

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,264 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,376 bootmgr.efi.mui
    2 File(s) 162,640 bytes

    Directory of Y:\EFI\Microsoft\Boot\hu-HU

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 84,344 bootmgfw.efi.mui
    08/17/2024 10:50 PM 84,464 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,960 memtest.efi.mui
    3 File(s) 215,768 bytes

    Directory of Y:\EFI\Microsoft\Boot\it-IT

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,800 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,792 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,432 memtest.efi.mui
    3 File(s) 210,024 bytes

    Directory of Y:\EFI\Microsoft\Boot\ja-JP

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 70,648 bootmgfw.efi.mui
    08/17/2024 10:50 PM 70,512 bootmgr.efi.mui
    05/07/2022 09:19 AM 43,880 memtest.efi.mui
    3 File(s) 185,040 bytes

    Directory of Y:\EFI\Microsoft\Boot\ko-KR

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 70,128 bootmgfw.efi.mui
    08/17/2024 10:50 PM 70,152 bootmgr.efi.mui
    05/07/2022 09:19 AM 43,880 memtest.efi.mui
    3 File(s) 184,160 bytes

    Directory of Y:\EFI\Microsoft\Boot\lt-LT

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 80,352 bootmgfw.efi.mui
    08/17/2024 10:50 PM 80,368 bootmgr.efi.mui
    2 File(s) 160,720 bytes

    Directory of Y:\EFI\Microsoft\Boot\lv-LV

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 80,368 bootmgfw.efi.mui
    08/17/2024 10:50 PM 80,248 bootmgr.efi.mui
    2 File(s) 160,616 bytes

    Directory of Y:\EFI\Microsoft\Boot\nb-NO

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 79,856 bootmgfw.efi.mui
    08/17/2024 10:50 PM 79,848 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,440 memtest.efi.mui
    3 File(s) 206,144 bytes

    Directory of Y:\EFI\Microsoft\Boot\nl-NL

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 82,304 bootmgfw.efi.mui
    08/17/2024 10:50 PM 82,400 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,448 memtest.efi.mui
    3 File(s) 211,152 bytes

    Directory of Y:\EFI\Microsoft\Boot\pl-PL

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 82,808 bootmgfw.efi.mui
    08/17/2024 10:50 PM 82,936 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,944 memtest.efi.mui
    3 File(s) 212,688 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-BR

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,376 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,392 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,440 memtest.efi.mui
    3 File(s) 209,208 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-PT

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,400 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,288 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,952 memtest.efi.mui
    3 File(s) 209,640 bytes

    Directory of Y:\EFI\Microsoft\Boot\qps-ploc

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    05/07/2022 09:19 AM 55,152 memtest.efi.mui
    1 File(s) 55,152 bytes

    Directory of Y:\EFI\Microsoft\Boot\ro-RO

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 80,880 bootmgfw.efi.mui
    08/17/2024 10:50 PM 80,888 bootmgr.efi.mui
    2 File(s) 161,768 bytes

    Directory of Y:\EFI\Microsoft\Boot\ru-RU

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,904 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,776 bootmgr.efi.mui
    05/07/2022 09:19 AM 45,928 memtest.efi.mui
    3 File(s) 209,608 bytes

    Directory of Y:\EFI\Microsoft\Boot\sk-SK

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,904 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,904 bootmgr.efi.mui
    2 File(s) 163,808 bytes

    Directory of Y:\EFI\Microsoft\Boot\sl-SI

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 80,904 bootmgfw.efi.mui
    08/17/2024 10:50 PM 80,752 bootmgr.efi.mui
    2 File(s) 161,656 bytes

    Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,784 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,784 bootmgr.efi.mui
    2 File(s) 163,568 bytes

    Directory of Y:\EFI\Microsoft\Boot\sv-SE

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 80,864 bootmgfw.efi.mui
    08/17/2024 10:50 PM 80,760 bootmgr.efi.mui
    05/07/2022 09:19 AM 45,920 memtest.efi.mui
    3 File(s) 207,544 bytes

    Directory of Y:\EFI\Microsoft\Boot\tr-TR

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 80,376 bootmgfw.efi.mui
    08/17/2024 10:50 PM 80,264 bootmgr.efi.mui
    05/07/2022 09:19 AM 46,424 memtest.efi.mui
    3 File(s) 207,064 bytes

    Directory of Y:\EFI\Microsoft\Boot\uk-UA

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 81,776 bootmgfw.efi.mui
    08/17/2024 10:50 PM 81,800 bootmgr.efi.mui
    2 File(s) 163,576 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-CN

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 65,904 bootmgfw.efi.mui
    08/17/2024 10:50 PM 65,904 bootmgr.efi.mui
    05/07/2022 09:19 AM 43,352 memtest.efi.mui
    3 File(s) 175,160 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-TW

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    08/17/2024 10:50 PM 66,040 bootmgfw.efi.mui
    08/17/2024 10:50 PM 65,912 bootmgr.efi.mui
    05/07/2022 09:19 AM 43,376 memtest.efi.mui
    3 File(s) 175,328 bytes

    Directory of Y:\EFI\Microsoft\Boot\Fonts

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    05/06/2022 09:19 PM 169,320 bootres.dll
    10/14/2023 01:43 PM en-US
    1 File(s) 169,320 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources\en-US

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    05/06/2022 10:01 PM 13,680 bootres.dll.mui
    1 File(s) 13,680 bytes

    Directory of Y:\EFI\Microsoft\Recovery

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    10/14/2023 01:45 PM 20,480 BCD
    10/14/2023 01:43 PM 32,768 BCD.LOG
    10/14/2023 01:43 PM 0 BCD.LOG1
    10/14/2023 01:43 PM 0 BCD.LOG2
    4 File(s) 53,248 bytes

    Directory of Y:\EFI\Boot

    10/14/2023 01:43 PM .
    10/14/2023 01:43 PM ..
    09/14/2024 09:36 AM 1,691,640 bootx64.efi
    1 File(s) 1,691,640 bytes

    Directory of Y:\EFI\Lenovo

    10/14/2023 01:44 PM .
    10/14/2023 01:44 PM ..
    12/08/2024 01:10 AM BIOS
    0 File(s) 0 bytes

    Directory of Y:\EFI\Lenovo\BIOS

    10/14/2023 01:44 PM .
    10/14/2023 01:44 PM ..
    12/08/2024 01:10 AM 33,554,432 SelfHealing.fd
    1 File(s) 33,554,432 bytes

    Directory of Y:\EFI\Insyde

    12/31/2023 05:26 PM .
    12/31/2023 05:26 PM ..
    08/07/2024 10:37 AM 35,608,104 isflash.bin
    1 File(s) 35,608,104 bytes

    Directory of Y:\EFI\UpdateCapsule

    08/07/2024 09:42 AM .
    08/07/2024 09:42 AM ..
    08/07/2024 10:00 AM 0 CapsuleUpdateFile1000.bin
    1 File(s) 0 bytes

    Directory of Y:\System Volume Information

    10/14/2023 01:45 PM .
    10/14/2023 01:45 PM ..
    0 File(s) 0 bytes 

     Total Files Listed:  
         133 File(s)     85,105,200 bytes  
         153 Dir(s)      15,446,016 bytes free

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