Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

244 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-12-29T03:44:42+00:00

    @Christopher:

    Please try this:

    https://answers.microsoft.com/en-us/windows/forum/all/why-i-cant-receive-24h2-update/05235370-503d-438a-8636-c218fce64e5f

    Dear Ramesh Srinivasan,

    Thank you so much, this has solved my problem. Well done bro.

    Was this answer helpful?

    0 comments
  2. Ramesh 181.2K Reputation points Volunteer Moderator
    2024-12-29T03:22:39+00:00

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-12-29T03:15:16+00:00

    Hi Ramesh,

    I have same problem, could you please help me. Here's the dir file

    Volume in drive Y is Y

    Volume Serial Number is 3CA3-7106

    Directory of Y:\

    12/10/2024 04:22 AM EFI

    07/13/2024 01:45 AM System Volume Information

    0 File(s) 0 bytes

    Directory of Y:\EFI

    07/13/2024 01:40 AM .

    07/13/2024 01:40 AM ..

    07/13/2024 01:40 AM Microsoft

    07/13/2024 01:43 AM Boot

    12/10/2024 04:22 AM HP

    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft

    07/13/2024 01:40 AM .

    07/13/2024 01:40 AM ..

    07/13/2024 01:40 AM Boot

    07/13/2024 01:43 AM Recovery

    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot

    07/13/2024 01:40 AM .

    07/13/2024 01:40 AM ..

    12/26/2024 10:25 PM 40,960 BCD

    07/13/2024 01:40 AM 65,536 BCD.LOG

    07/13/2024 01:43 AM 8,192 BCD.LOG1

    07/13/2024 01:43 AM 0 BCD.LOG2

    07/13/2024 01:43 AM bg-BG

    12/11/2024 06:08 AM 71,088 kd_02_10df.dll

    07/13/2024 01:43 AM CIPolicies

    07/13/2024 01:43 AM cs-CZ

    07/13/2024 01:43 AM da-DK

    07/13/2024 01:43 AM de-DE

    07/13/2024 01:43 AM el-GR

    07/13/2024 01:43 AM en-GB

    07/13/2024 01:43 AM en-US

    07/13/2024 01:43 AM es-ES

    07/13/2024 01:43 AM es-MX

    07/13/2024 01:43 AM et-EE

    07/13/2024 01:43 AM fi-FI

    07/13/2024 01:43 AM fr-CA

    07/13/2024 01:43 AM fr-FR

    07/13/2024 01:43 AM hr-HR

    07/13/2024 01:43 AM hu-HU

    07/13/2024 01:43 AM it-IT

    07/13/2024 01:43 AM ja-JP

    12/11/2024 06:08 AM 476,464 kd_02_10ec.dll

    12/11/2024 06:08 AM 71,072 kd_02_1137.dll

    12/11/2024 06:08 AM 283,968 kd_02_14e4.dll

    12/11/2024 06:08 AM 91,552 kd_02_15b3.dll

    12/11/2024 06:08 AM 83,376 kd_02_1969.dll

    12/11/2024 06:08 AM 70,960 kd_02_19a2.dll

    12/11/2024 06:08 AM 62,896 kd_02_1af4.dll

    12/11/2024 06:08 AM 361,888 kd_02_8086.dll

    12/11/2024 06:08 AM 58,800 kd_07_1415.dll

    12/11/2024 06:08 AM 87,456 kd_0C_8086.dll

    12/11/2024 06:08 AM 160,560 SecureBootRecovery.efi

    12/11/2024 06:08 AM 10,341 winsipolicy.p7b

    12/11/2024 06:08 AM 2,756,512 bootmgfw.efi

    07/13/2024 01:43 AM ko-KR

    07/13/2024 01:43 AM lt-LT

    07/13/2024 01:43 AM lv-LV

    12/11/2024 06:08 AM 2,744,752 bootmgr.efi

    07/13/2024 01:43 AM nb-NO

    07/13/2024 01:43 AM nl-NL

    07/13/2024 01:43 AM pl-PL

    07/13/2024 01:43 AM pt-BR

    07/13/2024 01:43 AM pt-PT

    07/13/2024 01:43 AM qps-ploc

    07/13/2024 01:43 AM ro-RO

    07/13/2024 01:43 AM ru-RU

    07/13/2024 01:43 AM sk-SK

    07/13/2024 01:43 AM sl-SI

    07/13/2024 01:43 AM sr-Latn-RS

    07/13/2024 01:43 AM sv-SE

    07/13/2024 01:43 AM tr-TR

    07/13/2024 01:43 AM uk-UA

    12/11/2024 06:08 AM 58,800 kdnet_uart16550.dll

    07/13/2024 01:43 AM zh-CN

    07/13/2024 01:43 AM zh-TW

    12/11/2024 06:21 AM 65,536 BOOTSTAT.DAT

    07/13/2024 01:43 AM Fonts

    07/13/2024 01:43 AM Resources

    12/11/2024 06:08 AM 87,360 kdstub.dll

    12/11/2024 06:08 AM 11,030 boot.stl

    12/11/2024 06:08 AM 99,760 kd_02_1414.dll

    12/11/2024 06:08 AM 58,784 kd_02_15ad.dll

    12/11/2024 06:08 AM 2,506,672 memtest.efi

    12/11/2024 06:21 AM qps-plocm

    26 File(s) 10,394,315 bytes

    Directory of Y:\EFI\Microsoft\Boot\bg-BG

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,520 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,528 bootmgr.efi.mui

    2 File(s) 189,048 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    07/13/2024 01:43 AM Active

    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 31,409 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip

    12/11/2024 06:08 AM 10,972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip

    12/11/2024 06:08 AM 10,564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip

    3 File(s) 52,945 bytes

    Directory of Y:\EFI\Microsoft\Boot\cs-CZ

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,488 bootmgfw.efi.mui

    12/11/2024 06:08 AM 93,488 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,496 memtest.efi.mui

    3 File(s) 233,472 bytes

    Directory of Y:\EFI\Microsoft\Boot\da-DK

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 92,464 bootmgfw.efi.mui

    12/11/2024 06:08 AM 92,480 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,496 memtest.efi.mui

    3 File(s) 231,440 bytes

    Directory of Y:\EFI\Microsoft\Boot\de-DE

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 97,096 bootmgfw.efi.mui

    12/11/2024 06:08 AM 97,088 bootmgr.efi.mui

    12/11/2024 06:08 AM 47,008 memtest.efi.mui

    3 File(s) 241,192 bytes

    Directory of Y:\EFI\Microsoft\Boot\el-GR

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 97,712 bootmgfw.efi.mui

    12/11/2024 06:08 AM 97,584 bootmgr.efi.mui

    12/11/2024 06:08 AM 47,520 memtest.efi.mui

    3 File(s) 242,816 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-GB

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 89,920 bootmgfw.efi.mui

    12/11/2024 06:08 AM 89,920 bootmgr.efi.mui

    2 File(s) 179,840 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-US

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 90,032 bootmgfw.efi.mui

    12/11/2024 06:08 AM 89,920 bootmgr.efi.mui

    12/11/2024 06:08 AM 45,984 memtest.efi.mui

    3 File(s) 225,936 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-ES

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,512 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,520 bootmgr.efi.mui

    12/11/2024 06:08 AM 47,024 memtest.efi.mui

    3 File(s) 236,056 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-MX

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,536 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,520 bootmgr.efi.mui

    2 File(s) 189,056 bytes

    Directory of Y:\EFI\Microsoft\Boot\et-EE

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 91,056 bootmgfw.efi.mui

    12/11/2024 06:08 AM 90,928 bootmgr.efi.mui

    2 File(s) 181,984 bytes

    Directory of Y:\EFI\Microsoft\Boot\fi-FI

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,616 bootmgfw.efi.mui

    12/11/2024 06:08 AM 93,488 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,512 memtest.efi.mui

    3 File(s) 233,616 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-CA

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 96,560 bootmgfw.efi.mui

    12/11/2024 06:08 AM 96,576 bootmgr.efi.mui

    2 File(s) 193,136 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-FR

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 96,672 bootmgfw.efi.mui

    12/11/2024 06:08 AM 96,568 bootmgr.efi.mui

    12/11/2024 06:08 AM 47,024 memtest.efi.mui

    3 File(s) 240,264 bytes

    Directory of Y:\EFI\Microsoft\Boot\hr-HR

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,616 bootmgfw.efi.mui

    12/11/2024 06:08 AM 93,512 bootmgr.efi.mui

    2 File(s) 187,128 bytes

    Directory of Y:\EFI\Microsoft\Boot\hu-HU

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 96,688 bootmgfw.efi.mui

    12/11/2024 06:08 AM 96,560 bootmgr.efi.mui

    12/11/2024 06:08 AM 47,008 memtest.efi.mui

    3 File(s) 240,256 bytes

    Directory of Y:\EFI\Microsoft\Boot\it-IT

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,128 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,016 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,384 memtest.efi.mui

    3 File(s) 234,528 bytes

    Directory of Y:\EFI\Microsoft\Boot\ja-JP

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 81,328 bootmgfw.efi.mui

    12/11/2024 06:08 AM 81,200 bootmgr.efi.mui

    12/11/2024 06:08 AM 43,824 memtest.efi.mui

    3 File(s) 206,352 bytes

    Directory of Y:\EFI\Microsoft\Boot\ko-KR

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 80,800 bootmgfw.efi.mui

    12/11/2024 06:08 AM 80,704 bootmgr.efi.mui

    12/11/2024 06:08 AM 43,952 memtest.efi.mui

    3 File(s) 205,456 bytes

    Directory of Y:\EFI\Microsoft\Boot\lt-LT

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 92,592 bootmgfw.efi.mui

    12/11/2024 06:08 AM 92,464 bootmgr.efi.mui

    2 File(s) 185,056 bytes

    Directory of Y:\EFI\Microsoft\Boot\lv-LV

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 92,080 bootmgfw.efi.mui

    12/11/2024 06:08 AM 91,952 bootmgr.efi.mui

    2 File(s) 184,032 bytes

    Directory of Y:\EFI\Microsoft\Boot\nb-NO

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 91,952 bootmgfw.efi.mui

    12/11/2024 06:08 AM 91,952 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,512 memtest.efi.mui

    3 File(s) 230,416 bytes

    Directory of Y:\EFI\Microsoft\Boot\nl-NL

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,640 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,528 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,496 memtest.efi.mui

    3 File(s) 235,664 bytes

    Directory of Y:\EFI\Microsoft\Boot\pl-PL

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 95,552 bootmgfw.efi.mui

    12/11/2024 06:08 AM 95,536 bootmgr.efi.mui

    12/11/2024 06:08 AM 47,008 memtest.efi.mui

    3 File(s) 238,096 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-BR

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,616 bootmgfw.efi.mui

    12/11/2024 06:08 AM 93,488 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,400 memtest.efi.mui

    3 File(s) 233,504 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-PT

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,616 bootmgfw.efi.mui

    12/11/2024 06:08 AM 93,488 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,912 memtest.efi.mui

    3 File(s) 234,016 bytes

    Directory of Y:\EFI\Microsoft\Boot\qps-ploc

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 55,104 memtest.efi.mui

    1 File(s) 55,104 bytes

    Directory of Y:\EFI\Microsoft\Boot\ro-RO

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,088 bootmgfw.efi.mui

    12/11/2024 06:08 AM 92,992 bootmgr.efi.mui

    2 File(s) 186,080 bytes

    Directory of Y:\EFI\Microsoft\Boot\ru-RU

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,016 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,000 bootmgr.efi.mui

    12/11/2024 06:08 AM 45,872 memtest.efi.mui

    3 File(s) 233,888 bytes

    Directory of Y:\EFI\Microsoft\Boot\sk-SK

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,128 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,016 bootmgr.efi.mui

    2 File(s) 188,144 bytes

    Directory of Y:\EFI\Microsoft\Boot\sl-SI

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 92,976 bootmgfw.efi.mui

    12/11/2024 06:08 AM 92,992 bootmgr.efi.mui

    2 File(s) 185,968 bytes

    Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 94,016 bootmgfw.efi.mui

    12/11/2024 06:08 AM 94,000 bootmgr.efi.mui

    2 File(s) 188,016 bytes

    Directory of Y:\EFI\Microsoft\Boot\sv-SE

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,104 bootmgfw.efi.mui

    12/11/2024 06:08 AM 92,992 bootmgr.efi.mui

    12/11/2024 06:08 AM 45,888 memtest.efi.mui

    3 File(s) 231,984 bytes

    Directory of Y:\EFI\Microsoft\Boot\tr-TR

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 92,592 bootmgfw.efi.mui

    12/11/2024 06:08 AM 92,480 bootmgr.efi.mui

    12/11/2024 06:08 AM 46,496 memtest.efi.mui

    3 File(s) 231,568 bytes

    Directory of Y:\EFI\Microsoft\Boot\uk-UA

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 93,496 bootmgfw.efi.mui

    12/11/2024 06:08 AM 93,504 bootmgr.efi.mui

    2 File(s) 187,000 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-CN

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 76,192 bootmgfw.efi.mui

    12/11/2024 06:08 AM 76,080 bootmgr.efi.mui

    12/11/2024 06:08 AM 43,424 memtest.efi.mui

    3 File(s) 195,696 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-TW

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 76,592 bootmgfw.efi.mui

    12/11/2024 06:08 AM 76,592 bootmgr.efi.mui

    12/11/2024 06:08 AM 43,424 memtest.efi.mui

    3 File(s) 196,608 bytes

    Directory of Y:\EFI\Microsoft\Boot\Fonts

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    05/06/2022 09:19 PM 169,320 bootres.dll

    07/13/2024 01:43 AM en-US

    1 File(s) 169,320 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources\en-US

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    05/06/2022 11:30 PM 13,680 bootres.dll.mui

    1 File(s) 13,680 bytes

    Directory of Y:\EFI\Microsoft\Boot\qps-plocm

    12/11/2024 06:21 AM .

    12/11/2024 06:21 AM ..

    12/11/2024 06:08 AM 54,704 memtest.efi.mui

    1 File(s) 54,704 bytes

    Directory of Y:\EFI\Microsoft\Recovery

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    07/13/2024 01:46 AM 20,480 BCD

    07/13/2024 01:43 AM 32,768 BCD.LOG

    07/13/2024 01:43 AM 0 BCD.LOG1

    07/13/2024 01:43 AM 0 BCD.LOG2

    4 File(s) 53,248 bytes

    Directory of Y:\EFI\Boot

    07/13/2024 01:43 AM .

    07/13/2024 01:43 AM ..

    12/11/2024 06:08 AM 2,756,512 bootx64.efi

    1 File(s) 2,756,512 bytes

    Directory of Y:\EFI\HP

    10/20/2024 11:34 PM .

    10/20/2024 11:34 PM ..

    11/29/2024 06:40 AM DEVFW

    11/29/2024 06:02 AM BiosUpdate

    12/10/2024 04:22 AM SystemDiags

    12/09/2024 09:50 PM BIOS

    12/09/2024 09:50 PM 421 DI.efi

    12/10/2024 04:22 AM HP Support Framework

    1 File(s) 421 bytes

    Directory of Y:\EFI\HP\DEVFW

    10/20/2024 11:34 PM .

    10/20/2024 11:34 PM ..

    11/29/2024 06:02 AM 30,045,936 Firmware.BIN

    11/29/2024 06:39 AM 132,096 CCG5.bin

    11/29/2024 06:39 AM 417,792 TBT.BIN

    11/29/2024 06:39 AM 236,464 Camera.bin

    11/29/2024 06:39 AM 104,928 ClickPad.bin

    11/29/2024 06:40 AM 12,243,968 MeCurrent.BIN

    6 File(s) 43,181,184 bytes

    Directory of Y:\EFI\HP\BiosUpdate

    11/29/2024 06:02 AM .

    11/29/2024 06:02 AM ..

    05/19/2021 08:22 PM 443,904 CryptRSA.efi

    07/09/2022 12:46 AM 1,475,000 BiosMgmt.efi

    07/09/2022 01:22 AM 256 BiosMgmt.s09

    07/09/2022 01:32 AM 256 BiosMgmt.s12

    07/09/2022 01:42 AM 256 BiosMgmt.s14

    5 File(s) 1,919,672 bytes

    Directory of Y:\EFI\HP\SystemDiags

    12/09/2024 09:50 PM .

    12/09/2024 09:50 PM ..

    05/19/2021 08:22 PM 443,904 CryptRSA.efi

    07/08/2022 09:19 PM 21,981,432 SysDiags.efi

    07/09/2022 01:20 AM 256 SysDiags.s09

    07/09/2022 01:28 AM 256 SysDiags.s12

    07/09/2022 01:41 AM 256 SysDiags.s14

    10/29/2021 04:06 PM 1,422 EADB.json

    12/09/2024 09:50 PM 421 DI.efi

    12/10/2024 04:22 AM 20,650 SystemDiags.log

    12/10/2024 04:12 AM 1,063 LICENCE.txt

    12/10/2024 04:12 AM 81 SystemDiags.ini

    12/10/2024 04:12 AM 947 TestCoverage.json

    12/10/2024 04:22 AM 6,336 SystemDiags-5CG0327GMJ.html

    12/10/2024 04:22 AM 4,499 SystemDiagsCeeHistory.log

    12/10/2024 04:22 AM 4,499 HpHwDiagsSnapshot.cee

    14 File(s) 22,466,022 bytes

    Directory of Y:\EFI\HP\BIOS

    12/09/2024 09:50 PM .

    12/09/2024 09:50 PM ..

    12/09/2024 09:50 PM Current

    12/09/2024 09:50 PM New

    12/09/2024 09:50 PM Previous

    0 File(s) 0 bytes

    Directory of Y:\EFI\HP\BIOS\Current

    12/09/2024 09:50 PM .

    12/09/2024 09:50 PM ..

    0 File(s) 0 bytes

    Directory of Y:\EFI\HP\BIOS\New

    12/09/2024 09:50 PM .

    12/09/2024 09:50 PM ..

    0 File(s) 0 bytes

    Directory of Y:\EFI\HP\BIOS\Previous

    12/09/2024 09:50 PM .

    12/09/2024 09:50 PM ..

    0 File(s) 0 bytes

    Directory of Y:\EFI\HP\HP Support Framework

    12/10/2024 04:22 AM .

    12/10/2024 04:22 AM ..

    12/10/2024 04:22 AM Logs

    0 File(s) 0 bytes

    Directory of Y:\EFI\HP\HP Support Framework\Logs

    12/10/2024 04:22 AM .

    12/10/2024 04:22 AM ..

    12/10/2024 04:22 AM 4,499 165619970.xml

    1 File(s) 4,499 bytes

    Directory of Y:\System Volume Information

    07/13/2024 01:45 AM .

    07/13/2024 01:45 AM ..

    0 File(s) 0 bytes

    Total Files Listed:

    157 File(s) 88,578,938 bytes

    174 Dir(s) 11,944,960 bytes free

    Was this answer helpful?

    0 comments
  4. Ramesh 181.2K Reputation points Volunteer Moderator
    2024-12-29T01:37:07+00:00

    Run:

    • mountvol Y: /s
    • cd /d Y:\EFI\Microsoft\Boot\Fonts
    • del *.ttf
    • dir Y:\

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-12-28T23:03:21+00:00

    Hi Ramesh, I have same problem, could you please help me. Here's the dir file

    Volume in drive Y has no label.

    Volume Serial Number is 3881-A044

    Directory of Y:\

    26/12/2024 19:28 EFI

    18/08/2024 22:05 System Volume Information

               0 File(s)              0 bytes

    Directory of Y:\EFI

    26/12/2024 19:28 .

    26/12/2024 22:21 ..

    18/08/2024 22:00 Microsoft

    18/08/2024 22:03 Boot

    26/12/2024 19:28 HP

               0 File(s)              0 bytes

    Directory of Y:\EFI\Microsoft

    18/08/2024 22:00 .

    26/12/2024 19:28 ..

    18/08/2024 22:00 Boot

    18/08/2024 22:03 Recovery

               0 File(s)              0 bytes

    Directory of Y:\EFI\Microsoft\Boot

    18/08/2024 22:00 .

    18/08/2024 22:00 ..

    28/12/2024 22:08 32,768 BCD

    18/08/2024 22:00 32,768 BCD.LOG

    18/08/2024 22:03 bg-BG

    13/12/2024 13:39 71,040 kd_02_10df.dll

    18/08/2024 22:03 CIPolicies

    18/08/2024 22:03 cs-CZ

    18/08/2024 22:03 da-DK

    18/08/2024 22:03 de-DE

    18/08/2024 22:03 el-GR

    18/08/2024 22:03 en-GB

    18/08/2024 22:03 en-US

    18/08/2024 22:03 es-ES

    18/08/2024 22:03 es-MX

    18/08/2024 22:03 et-EE

    18/08/2024 22:03 fi-FI

    18/08/2024 22:03 fr-CA

    18/08/2024 22:03 fr-FR

    18/08/2024 22:03 hr-HR

    18/08/2024 22:03 hu-HU

    18/08/2024 22:03 it-IT

    18/08/2024 22:03 ja-JP

    13/12/2024 13:39 443,776 kd_02_10ec.dll

    13/12/2024 13:39 71,024 kd_02_1137.dll

    13/12/2024 13:39 279,920 kd_02_14e4.dll

    13/12/2024 13:39 91,520 kd_02_15b3.dll

    13/12/2024 13:39 83,312 kd_02_1969.dll

    13/12/2024 13:39 71,040 kd_02_19a2.dll

    13/12/2024 13:39 62,848 kd_02_1af4.dll

    13/12/2024 13:39 333,184 kd_02_8086.dll

    13/12/2024 13:39 54,752 kd_07_1415.dll

    13/12/2024 13:39 87,520 kd_0C_8086.dll

    13/12/2024 13:38 160,576 SecureBootRecovery.efi

    09/11/2022 11:58 10,341 winsipolicy.p7b

    26/12/2024 15:50 1,692,168 bootmgfw.efi

    18/08/2024 22:03 ko-KR

    18/08/2024 22:03 lt-LT

    18/08/2024 22:03 lv-LV

    26/12/2024 15:50 1,675,240 bootmgr.efi

    18/08/2024 22:03 nb-NO

    18/08/2024 22:03 nl-NL

    18/08/2024 22:03 pl-PL

    18/08/2024 22:03 pt-BR

    18/08/2024 22:03 pt-PT

    18/08/2024 22:03 qps-ploc

    18/08/2024 22:03 ro-RO

    18/08/2024 22:03 ru-RU

    18/08/2024 22:03 sk-SK

    18/08/2024 22:03 sl-SI

    18/08/2024 22:03 sr-Latn-RS

    18/08/2024 22:03 sv-SE

    18/08/2024 22:03 tr-TR

    18/08/2024 22:03 uk-UA

    13/12/2024 13:39 54,640 kdnet_uart16550.dll

    18/08/2024 22:03 zh-CN

    18/08/2024 22:03 zh-TW

    26/12/2024 16:01 65,536 BOOTSTAT.DAT

    18/08/2024 22:03 Fonts

    18/08/2024 22:03 Resources

    18/08/2024 22:03 0 BCD.LOG1

    18/08/2024 22:03 0 BCD.LOG2

    13/12/2024 13:38 87,408 kdstub.dll

    26/12/2024 15:50 1,472,008 memtest.efi

    13/12/2024 13:38 11,030 boot.stl

              24 File(s)      6,944,419 bytes

    Directory of Y:\EFI\Microsoft\Boot\bg-BG

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 82,416 bootmgfw.efi.mui

    13/12/2024 13:38 82,408 bootmgr.efi.mui

               2 File(s)        164,824 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    18/08/2024 22:03 Active

               0 File(s)              0 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active

    18/08/2024 22:03 .

    18/08/2024 22:03 ..

    26/12/2024 15:50 31,628 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip

    07/05/2022 05:20 10,972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip

    07/05/2022 05:20 10,564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip

               3 File(s)         53,164 bytes

    Directory of Y:\EFI\Microsoft\Boot\cs-CZ

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,272 bootmgfw.efi.mui

    13/12/2024 13:38 81,288 bootmgr.efi.mui

    07/05/2022 05:19 46,440 memtest.efi.mui

               3 File(s)        209,000 bytes

    Directory of Y:\EFI\Microsoft\Boot\da-DK

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 80,264 bootmgfw.efi.mui

    13/12/2024 13:38 80,368 bootmgr.efi.mui

    07/05/2022 05:19 46,440 memtest.efi.mui

               3 File(s)        207,072 bytes

    Directory of Y:\EFI\Microsoft\Boot\de-DE

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 84,360 bootmgfw.efi.mui

    13/12/2024 13:38 84,464 bootmgr.efi.mui

    07/05/2022 05:19 46,952 memtest.efi.mui

               3 File(s)        215,776 bytes

    Directory of Y:\EFI\Microsoft\Boot\el-GR

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 85,488 bootmgfw.efi.mui

    13/12/2024 13:38 85,360 bootmgr.efi.mui

    07/05/2022 05:19 47,464 memtest.efi.mui

               3 File(s)        218,312 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-GB

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 78,320 bootmgfw.efi.mui

    13/12/2024 13:38 78,328 bootmgr.efi.mui

               2 File(s)        156,648 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-US

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 78,200 bootmgfw.efi.mui

    13/12/2024 13:38 78,208 bootmgr.efi.mui

    07/05/2022 05:19 45,928 memtest.efi.mui

               3 File(s)        202,336 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-ES

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 82,304 bootmgfw.efi.mui

    13/12/2024 13:38 82,304 bootmgr.efi.mui

    07/05/2022 05:19 46,960 memtest.efi.mui

               3 File(s)        211,568 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-MX

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 82,416 bootmgfw.efi.mui

    13/12/2024 13:38 82,416 bootmgr.efi.mui

               2 File(s)        164,832 bytes

    Directory of Y:\EFI\Microsoft\Boot\et-EE

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 79,352 bootmgfw.efi.mui

    13/12/2024 13:38 79,240 bootmgr.efi.mui

               2 File(s)        158,592 bytes

    Directory of Y:\EFI\Microsoft\Boot\fi-FI

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,272 bootmgfw.efi.mui

    13/12/2024 13:38 81,288 bootmgr.efi.mui

    07/05/2022 05:19 46,448 memtest.efi.mui

               3 File(s)        209,008 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-CA

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 83,832 bootmgfw.efi.mui

    13/12/2024 13:38 83,960 bootmgr.efi.mui

               2 File(s)        167,792 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-FR

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 84,464 bootmgfw.efi.mui

    13/12/2024 13:38 84,448 bootmgr.efi.mui

    07/05/2022 05:19 46,960 memtest.efi.mui

               3 File(s)        215,872 bytes

    Directory of Y:\EFI\Microsoft\Boot\hr-HR

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,264 bootmgfw.efi.mui

    13/12/2024 13:38 81,376 bootmgr.efi.mui

               2 File(s)        162,640 bytes

    Directory of Y:\EFI\Microsoft\Boot\hu-HU

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 84,344 bootmgfw.efi.mui

    13/12/2024 13:38 84,464 bootmgr.efi.mui

    07/05/2022 05:19 46,960 memtest.efi.mui

               3 File(s)        215,768 bytes

    Directory of Y:\EFI\Microsoft\Boot\it-IT

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,800 bootmgfw.efi.mui

    13/12/2024 13:38 81,792 bootmgr.efi.mui

    07/05/2022 05:19 46,432 memtest.efi.mui

               3 File(s)        210,024 bytes

    Directory of Y:\EFI\Microsoft\Boot\ja-JP

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 70,648 bootmgfw.efi.mui

    13/12/2024 13:38 70,512 bootmgr.efi.mui

    07/05/2022 05:19 43,880 memtest.efi.mui

               3 File(s)        185,040 bytes

    Directory of Y:\EFI\Microsoft\Boot\ko-KR

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 70,128 bootmgfw.efi.mui

    13/12/2024 13:38 70,152 bootmgr.efi.mui

    07/05/2022 05:19 43,880 memtest.efi.mui

               3 File(s)        184,160 bytes

    Directory of Y:\EFI\Microsoft\Boot\lt-LT

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 80,352 bootmgfw.efi.mui

    13/12/2024 13:38 80,368 bootmgr.efi.mui

               2 File(s)        160,720 bytes

    Directory of Y:\EFI\Microsoft\Boot\lv-LV

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 80,368 bootmgfw.efi.mui

    13/12/2024 13:38 80,248 bootmgr.efi.mui

               2 File(s)        160,616 bytes

    Directory of Y:\EFI\Microsoft\Boot\nb-NO

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 79,856 bootmgfw.efi.mui

    13/12/2024 13:38 79,848 bootmgr.efi.mui

    07/05/2022 05:19 46,440 memtest.efi.mui

               3 File(s)        206,144 bytes

    Directory of Y:\EFI\Microsoft\Boot\nl-NL

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 82,304 bootmgfw.efi.mui

    13/12/2024 13:38 82,400 bootmgr.efi.mui

    07/05/2022 05:19 46,448 memtest.efi.mui

               3 File(s)        211,152 bytes

    Directory of Y:\EFI\Microsoft\Boot\pl-PL

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 82,808 bootmgfw.efi.mui

    13/12/2024 13:38 82,936 bootmgr.efi.mui

    07/05/2022 05:19 46,944 memtest.efi.mui

               3 File(s)        212,688 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-BR

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,376 bootmgfw.efi.mui

    13/12/2024 13:38 81,392 bootmgr.efi.mui

    07/05/2022 05:19 46,440 memtest.efi.mui

               3 File(s)        209,208 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-PT

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,400 bootmgfw.efi.mui

    13/12/2024 13:38 81,288 bootmgr.efi.mui

    07/05/2022 05:19 46,952 memtest.efi.mui

               3 File(s)        209,640 bytes

    Directory of Y:\EFI\Microsoft\Boot\qps-ploc

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    07/05/2022 05:19 55,152 memtest.efi.mui

               1 File(s)         55,152 bytes

    Directory of Y:\EFI\Microsoft\Boot\ro-RO

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 80,880 bootmgfw.efi.mui

    13/12/2024 13:38 80,888 bootmgr.efi.mui

               2 File(s)        161,768 bytes

    Directory of Y:\EFI\Microsoft\Boot\ru-RU

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,904 bootmgfw.efi.mui

    13/12/2024 13:38 81,776 bootmgr.efi.mui

    07/05/2022 05:19 45,928 memtest.efi.mui

               3 File(s)        209,608 bytes

    Directory of Y:\EFI\Microsoft\Boot\sk-SK

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,904 bootmgfw.efi.mui

    13/12/2024 13:38 81,904 bootmgr.efi.mui

               2 File(s)        163,808 bytes

    Directory of Y:\EFI\Microsoft\Boot\sl-SI

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 80,904 bootmgfw.efi.mui

    13/12/2024 13:38 80,752 bootmgr.efi.mui

               2 File(s)        161,656 bytes

    Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,784 bootmgfw.efi.mui

    13/12/2024 13:38 81,784 bootmgr.efi.mui

               2 File(s)        163,568 bytes

    Directory of Y:\EFI\Microsoft\Boot\sv-SE

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 80,864 bootmgfw.efi.mui

    13/12/2024 13:38 80,760 bootmgr.efi.mui

    07/05/2022 05:19 45,920 memtest.efi.mui

               3 File(s)        207,544 bytes

    Directory of Y:\EFI\Microsoft\Boot\tr-TR

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 80,376 bootmgfw.efi.mui

    13/12/2024 13:38 80,264 bootmgr.efi.mui

    07/05/2022 05:19 46,424 memtest.efi.mui

               3 File(s)        207,064 bytes

    Directory of Y:\EFI\Microsoft\Boot\uk-UA

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 81,776 bootmgfw.efi.mui

    13/12/2024 13:38 81,800 bootmgr.efi.mui

               2 File(s)        163,576 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-CN

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 65,904 bootmgfw.efi.mui

    13/12/2024 13:38 65,904 bootmgr.efi.mui

    07/05/2022 05:19 43,352 memtest.efi.mui

               3 File(s)        175,160 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-TW

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    13/12/2024 13:38 66,040 bootmgfw.efi.mui

    13/12/2024 13:38 65,912 bootmgr.efi.mui

    07/05/2022 05:19 43,376 memtest.efi.mui

               3 File(s)        175,328 bytes

    Directory of Y:\EFI\Microsoft\Boot\Fonts

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    06/05/2022 21:20 3,696,672 chs_boot.ttf

    06/05/2022 21:20 3,879,376 cht_boot.ttf

    06/05/2022 21:20 1,986,824 jpn_boot.ttf

    06/05/2022 21:20 2,373,956 kor_boot.ttf

    06/05/2022 21:20 193,908 malgunn_boot.ttf

    06/05/2022 21:20 196,312 malgun_boot.ttf

    06/05/2022 21:20 164,204 meiryon_boot.ttf

    06/05/2022 21:20 165,840 meiryo_boot.ttf

    06/05/2022 21:20 181,412 msjhn_boot.ttf

    06/05/2022 21:20 183,392 msjh_boot.ttf

    06/05/2022 21:20 173,492 msyhn_boot.ttf

    06/05/2022 21:20 175,292 msyh_boot.ttf

    06/05/2022 21:19 45,812 segmono_boot.ttf

    06/05/2022 21:19 102,668 segoen_slboot.ttf

    06/05/2022 21:19 102,944 segoe_slboot.ttf

    06/05/2022 21:19 50,044 wgl4_boot.ttf

              16 File(s)     13,672,148 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    06/05/2022 21:19 169,320 bootres.dll

    18/08/2024 22:03 en-US

               1 File(s)        169,320 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources\en-US

    18/08/2024 22:03 .

    18/08/2024 22:03 ..

    06/05/2022 23:30 13,680 bootres.dll.mui

               1 File(s)         13,680 bytes

    Directory of Y:\EFI\Microsoft\Recovery

    18/08/2024 22:03 .

    18/08/2024 22:00 ..

    18/08/2024 22:06 20,480 BCD

    18/08/2024 22:03 32,768 BCD.LOG

    18/08/2024 22:03 0 BCD.LOG1

    18/08/2024 22:03 0 BCD.LOG2

               4 File(s)         53,248 bytes

    Directory of Y:\EFI\Boot

    18/08/2024 22:03 .

    26/12/2024 19:28 ..

    26/12/2024 15:50 1,692,168 bootx64.efi

               1 File(s)      1,692,168 bytes

    Directory of Y:\EFI\HP

    26/12/2024 19:28 .

    26/12/2024 19:28 ..

    19/11/2024 23:04 BiosUpdate

    26/12/2024 19:28 DEVFW

    26/12/2024 16:10 7,332 diw.efi

               1 File(s)          7,332 bytes

    Directory of Y:\EFI\HP\BiosUpdate

    19/11/2024 23:04 .

    26/12/2024 19:28 ..

               0 File(s)              0 bytes

    Directory of Y:\EFI\HP\DEVFW

    26/12/2024 19:28 .

    26/12/2024 19:28 ..

    26/12/2024 19:24 38,532,074 firmware.bin

    19/11/2024 23:13 11,736,728 MeCurrent.BIN

    13/12/2024 02:53 3,163,304 Realtek.bin

    26/12/2024 19:26 9,965,016 MePending.bin

    26/12/2024 19:28 131,360 RealtekPD.bin

    26/12/2024 19:28 2,713,216 Sunplus.bin

    26/12/2024 19:28 262,868 ClickPad.bin

               7 File(s)     66,504,566 bytes

    Directory of Y:\System Volume Information

    18/08/2024 22:05 .

    26/12/2024 22:21 ..

               0 File(s)              0 bytes

 Total Files Listed:

         151 File(s)     95,783,709 bytes

         150 Dir(s)       4,756,480 bytes free

    Was this answer helpful?

    0 comments