Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-10-20T08:28:31+00:00

    It worked! Thank you so much Ramesh! Really appreciate it!

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  2. Ramesh 181.1K Reputation points Volunteer Moderator
    2024-10-20T07:39:41+00:00

    Yes, please run the 24h2 setup.

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  3. Anonymous
    2024-10-19T12:22:19+00:00

    Hi Ramesh....

    I know you must have not noticed my later post of finding a fix for this problem so I will cut and paste it here for you. I really appreciate your efforts to help, but the following activity solved the problem

    [To everyone that has this problem...

    I was able to fix this problem by some very unorthodox methods and I am not sure are necessarily the best way to do what was done. It would be nice if someone with the technical skills to write up a step by step that anyone could follow using software that is available to everyone.

    In any case this is the solution in a somewhat abbreviated form:

    1: Using a non-windows partition manager, I shrunk the main windows partition to allow about 1GB of unallocated space...

    2: I moved the main windows partition so the unallocated space wat to its left (on the partition manager) and therefore accessible to the SRP (System Reserved Partition)...

    3: I resized the SRP to include most of the unallocated space that was now available..

    After rebooting Windows the update problem no longer existed since the SRP was now large enough for some time to come...

    I realize that not presenting the details may be annoying issue but I'm sure this can be done more than one way and it is risky to do in any case and needs to be done using partition manager(s) that you feel comfortable with and by ALL MEANS have complete recoverable backup just in case things go wrong...]

    Regards,

    William

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  4. Anonymous
    2024-10-07T16:25:14+00:00

    I wonder what "The space is okay" means as the free space of neither EFI System nor Recovery Partition can be seen in disk management. The affected partition is EFI System and that partition's free space is not okay.

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  5. SD - IA 178.9K Reputation points Independent Advisor
    2024-10-07T12:33:19+00:00

    Thank you, Monke. The space is Okay.

    Let us check the Installation log to find why the update failed. Please share the following logs. Please paste the Path in Run directly as the folders may be hidden(Win+R).

    The Panther logs. Files named Setupact.log and Setuperr.log from the following path:

    C:$Windows.~BT\Sources\Panther

    The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Rollback

    [Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

    [Only if the error code is 0xC1900101-20017] Setupact.log and Setuperr.log in %windir%\Panther

    Troubleshoot Feature update Installation failures

    https://answers.microsoft.com/en-us/windows/for...

    To upload files here, see the following article. You must copy the logs to the desktop first and then upload them.

    How to share diagnostic files/logs on the Microsoft community

    https://answers.microsoft.com/en-us/feedback/fo...

    As the log size might be large consider zipping everything before uploading.

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