Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-04T11:01:14+00:00

    Laptop is hp

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  2. Ramesh 181.1K Reputation points Volunteer Moderator
    2025-01-03T16:01:17+00:00

    @ClayChampion

    Please run:

    • mountvol Y: /s
    • md C:\HP\BIOS\Previous
    • cd /d Y:\EFI\HP\BIOS\Previous
    • move *.bin C:\HP\BIOS\Previous\

    (No need to unmount Y:. The drive letter will be removed automatically after a reboot.)

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  3. Anonymous
    2025-01-03T15:53:35+00:00

    Hi Ramesh,

    Same issue here, can you craft the command for me too? I followed the steps until the dir.txt report. (Plus, once done, do I need to do "unmountvol y or something? Or stop after pasting the command you will give and rest easy?)

    Thanks :>

    Volume in drive Y has no label.

    Volume Serial Number is AA07-DAF6

    Directory of Y:\

    02/18/2023 12:58 AM EFI

    09/22/2021 05:13 AM System Volume Information

               0 File(s)              0 bytes

    Directory of Y:\EFI

    09/22/2021 05:09 AM .

    09/22/2021 05:09 AM ..

    09/22/2021 05:09 AM Microsoft

    09/22/2021 05:12 AM Boot

    02/18/2023 12:58 AM HP

    02/18/2023 12:58 AM UpdateCapsule

               0 File(s)              0 bytes

    Directory of Y:\EFI\Microsoft

    09/22/2021 05:09 AM .

    09/22/2021 05:09 AM ..

    09/22/2021 05:09 AM Boot

    09/22/2021 05:12 AM Recovery

               0 File(s)              0 bytes

    Directory of Y:\EFI\Microsoft\Boot

    09/22/2021 05:09 AM .

    09/22/2021 05:09 AM ..

    01/03/2025 05:24 PM 45,056 BCD

    09/22/2021 05:09 AM 65,536 BCD.LOG

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    10/30/2024 03:09 PM 1,472,008 memtest.efi

    04/20/2024 10:26 AM 11,030 boot.stl

    09/22/2021 05:12 AM cs-CZ

    09/22/2021 05:12 AM da-DK

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    09/22/2021 05:12 AM el-GR

    09/22/2021 05:12 AM en-GB

    09/22/2021 05:12 AM en-US

    09/22/2021 05:12 AM es-ES

    09/22/2021 05:12 AM es-MX

    09/22/2021 05:12 AM et-EE

    09/22/2021 05:12 AM fi-FI

    09/22/2021 05:12 AM fr-CA

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    09/22/2021 05:12 AM hr-HR

    09/22/2021 05:12 AM hu-HU

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    09/22/2021 05:12 AM ja-JP

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    10/29/2023 01:48 AM 279,920 kd_02_14e4.dll

    10/29/2023 01:48 AM 91,520 kd_02_15b3.dll

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    10/29/2023 01:48 AM 62,848 kd_02_1af4.dll

    10/29/2023 01:48 AM 333,184 kd_02_8086.dll

    10/29/2023 01:48 AM 54,752 kd_07_1415.dll

    10/29/2023 01:48 AM 87,520 kd_0C_8086.dll

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    09/22/2021 05:12 AM ko-KR

    09/22/2021 05:12 AM lt-LT

    09/22/2021 05:12 AM lv-LV

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    09/22/2021 05:12 AM sk-SK

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    Directory of Y:\EFI\Microsoft\Recovery

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    10/19/2021 09:19 PM ..

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    Directory of Y:\EFI\HP\BIOS\Current

    10/19/2021 09:19 PM .

    10/19/2021 09:19 PM ..

    10/04/2022 10:14 PM 16,777,216 08740.bin

    10/04/2022 10:14 PM 256 08740.sig

               2 File(s)     16,777,472 bytes

    Directory of Y:\EFI\HP\BIOS\Previous

    10/19/2021 09:19 PM .

    10/19/2021 09:19 PM ..

    10/04/2022 10:14 PM 16,777,216 08740.bin

    10/04/2022 10:14 PM 256 08740.sig

               2 File(s)     16,777,472 bytes

    Directory of Y:\EFI\HP\BIOSUpdate

    10/19/2021 09:19 PM .

    10/19/2021 09:19 PM ..

    10/04/2022 10:14 PM 14,445 HpBiosUpdate.log

    02/18/2023 12:58 AM 1,462,496 BiosMgmt.efi

    02/18/2023 12:58 AM 256 BiosMgmt.s09

    02/18/2023 12:58 AM 256 BiosMgmt.s12

    02/18/2023 12:58 AM 256 BiosMgmt.s14

    02/18/2023 12:58 AM 1,387,456 BiosMgmt32.efi

    02/18/2023 12:58 AM 256 BiosMgmt32.s09

    02/18/2023 12:58 AM 256 BiosMgmt32.s12

    02/18/2023 12:58 AM 256 BiosMgmt32.s14

    02/18/2023 12:58 AM 443,904 CryptRSA.efi

    02/18/2023 12:58 AM 259,072 CryptRSA32.efi

    02/18/2023 12:58 AM 1,462,760 HpBiosMgmt.efi

    02/18/2023 12:58 AM 256 HpBiosMgmt.s09

    02/18/2023 12:58 AM 256 HpBiosMgmt.s12

    02/18/2023 12:58 AM 256 HpBiosMgmt.s14

    02/18/2023 12:58 AM 1,387,720 HpBiosMgmt32.efi

    02/18/2023 12:58 AM 256 HpBiosMgmt32.s09

    02/18/2023 12:58 AM 256 HpBiosMgmt32.s12

    02/18/2023 12:58 AM 256 HpBiosMgmt32.s14

    02/18/2023 12:58 AM 1,462,768 HpBiosUpdate.efi

    02/18/2023 12:58 AM 256 HpBiosUpdate.s09

    02/18/2023 12:58 AM 256 HpBiosUpdate.s12

    02/18/2023 12:58 AM 256 HpBiosUpdate.s14

    02/18/2023 12:58 AM 1,387,728 HpBiosUpdate32.efi

    02/18/2023 12:58 AM 256 HpBiosUpdate32.s09

    02/18/2023 12:58 AM 256 HpBiosUpdate32.s12

    02/18/2023 12:58 AM 256 HpBiosUpdate32.s14

              27 File(s)      9,272,957 bytes

    Directory of Y:\EFI\HP\DEVFW

    02/05/2023 05:19 AM .

    02/05/2023 05:19 AM ..

    02/05/2023 05:19 AM New

    02/05/2023 05:19 AM Current

    02/05/2023 05:19 AM Previous

               0 File(s)              0 bytes

    Directory of Y:\EFI\HP\DEVFW\New

    02/05/2023 05:19 AM .

    02/05/2023 05:19 AM ..

               0 File(s)              0 bytes

    Directory of Y:\EFI\HP\DEVFW\Current

    02/05/2023 05:19 AM .

    02/05/2023 05:19 AM ..

               0 File(s)              0 bytes

    Directory of Y:\EFI\HP\DEVFW\Previous

    02/05/2023 05:19 AM .

    02/05/2023 05:19 AM ..

               0 File(s)              0 bytes

    Directory of Y:\EFI\UpdateCapsule

    02/05/2023 05:19 AM .

    02/05/2023 05:19 AM ..

    02/18/2023 12:58 AM 0 CapsuleUpdateFile0000.bin

               1 File(s)              0 bytes

    Directory of Y:\System Volume Information

    09/22/2021 05:13 AM .

    09/22/2021 05:13 AM ..

               0 File(s)              0 bytes

 Total Files Listed:

         179 File(s)     89,057,921 bytes

         174 Dir(s)      11,447,296 bytes free

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  4. Ramesh 181.1K Reputation points Volunteer Moderator
    2025-01-03T09:57:31+00:00

    Hi Ramesh,

    Many thanks the update has now downloaded and installed without error

    Hi Kieran,

    You're welcome.

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  5. Anonymous
    2025-01-02T19:10:56+00:00

    Hi Ramesh,

    Many thanks the update has now downloaded and installed without error

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