Windows 11 OEM licence deactivated after 24h2 update

Dear valkyre,

Hello! Welcome to the Microsoft Community. I'm glad to be able to assist you. If I misunderstand your question, please let me know promptly.

I understand that you were suddenly told that Windows is no longer activated after logging in one time, and you clicked "Change Product Key" and pasted your current license, but it failed. I understand the trouble this problem has caused you, and I will try my best to help you solve it.

This problem seems to happen frequently recently, and many users have reported the same problem as you, and all of them used OEM keys.

Windows 11 deactivated after 24h2 update - Microsoft Community

I think this problem may be related to the latest 24H2 update. It is not clear why this happens. Let's try the conventional solutions. If they don't work, we may need to wait for official updates.

Try the following methods to see if it helps you:

-Search for "cmd", open the "Command Prompt" as an administrator, enter the following and press Enter:

slmgr /rilc

Open the activation page in the Settings app and select the Troubleshoot option. You may need to run it a few times to see what it says?

• Try to find your original OEM key and re-enter it to activate Windows. You can ask your manufacturer, the OEM key should be imprinted on the device hardware.

About the error code during activation:

0xC004F213: Windows reported that the product key was not found on your device.

0x803fa067: The activation server cannot process the request

Get help with Windows activation errors - Microsoft Support

I hope the above information can help you. If you have any questions, please feel free to contact me.

Best Wishes

Pyke.D | Microsoft Community Support Specialist

Hello,

Thanks for the reply. Unluckily, the solutions provided were not helpful in my case.

I executed as admin the "slmgr /rilc" command. The output was ok, the prompt said every file was successfully installed. I went to configuration and tried to with the Troubleshoot option. After a bunch of times doing it, the message is still the same: "We could not activate Windows on this device". In the configuration window I still have the error message with the code 0x803fa067 at the end.

I tried to reboot the laptop, and for a moment I had hope, since the "Active Windows" gray message that usually appears on your desktop dissapeared. However, when I entered the Configuration app, I still had the message demanding me to Activate Window. I tried again several times the troubleshooting option, but still the same output.

I also went and click on "Change the product key". I put my OEM key, but in the end still tells me that it is not a valid key.

When I ordered my laptop, I did it with installation included, and they did not sent me the original package of the OEM key. I know my OEM key because I looked for it using the Windows Registry, navigating to Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform and checking the BackupProductKeyDefault entry.

Do you know any other thing that I can try??

Regards,
Valkyre

Dear valkyre,

Thank you for your reply and attempt. I understand that you can't seem to activate using the OEM key at the moment. I reviewed the link I sent you in my last reply, and more users reported the same problem, and they all activated using the OEM key. This may be a problem with the update to 24H2.

I suggest trying to contact the customer service staff and tell them your current situation, that the activation failed after the update to 24H2, and tell them your key type. See if they have a solution.

Go to the following Web site: Contact - Microsoft Support. 

Select Contact Support(sign in to your personal Microsoft account). 

Under Products and services, select options related to your product. 

UnderCategory, selectManage my subscription. 

Go to Confirm. 

Select Chat with a support representative or request a callback. 

(You may need to enter your question first, then see the Login, Contact options)

I hope the above information can help you. If you have any questions, please feel free to contact me.

Best Wishes

Pyke.D | Microsoft Community Support Specialist

Yeah I tried it. No one called me after month of waiting. I think of just buying some cheap new key and be done with it.

I'm having similar issues. I support an organization with over 200 workstations and I'm seeing a similar issue with upgrades as well as fresh installs. In previous versions of Windows 11 installations, it would look for a digital license and automatically activate once loaded into the operating system. After regretfully downloading a fresh copy of Windows 11 24H2 to distribute in my organization, I'm getting several machines suddenly prompting for a product key, which was never the case with previous versions. This is expected if I was building a PC from scratch. A prompt for a product key then would be expected, and certainly nothing new. But this is NEW with 24H2 in that something has changed so that it either no longer checks for a digital license or only accepts brand new OEM 11 keys. I hope they fix this ASAP because this was not an issue with previous versions of 11.