Hi ccollins_was_taken,
Thanks for the clarification.
We noticed that the original description mentioned "reset".
Does it mean a reset with some data retained? Or a reinstall that wipes all data?
Besides, does the behavior remain the same under a new user profile?
Manage user accounts in Windows - Microsoft Support
We are not sure whether the driver cache data is related to this type of problem.
But if possible, clearing the driver cache data is a common step to narrow the scope of the problem analysis.
For example, you can perform a clean install of the graphics driver.
- The content in the following link mentioned the tool for cleaning up the graphics driver. How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)
- The user interface of the NVIDIA site that was once used to obtain specific versions of drivers has been updated. Please access the official website of the device manufacturer (such as the official website of the motherboard) in advance to obtain a specific version of the driver program.
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Best Regards,
Kyo.Y - MSFT | Microsoft Community Technical Support