How do I do that if I cant do the hold shift and click the restart button? I know there is a key(s) to click, but which ones?
I tried to Factory Reset my computer and it failed 3 times, and now I can't login.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
First time I factory reset my computer it cailed and said "Undoing changes" as it did that it brought up my login screen. I go to login but now I am locked out behind an Error that persists with User Profile service Failed. So I go to factory reset again. It does the same thing. Undoes the changes and says that same error. I go for the third time but this time it is to fully wipe the computer. Gets stuck at 46% for 2 hours and then fails. Still the same error. I have been following guifes to do stuff in safe mode, but as I login to safe mode I am met with a blank white canvas, and cannot access anything at all. The window key + R or X does not work at all. I would like to fix this ASAP, it has been stressing me out. I don't know what to do.
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
57 answers
Sort by: Oldest
-
Anonymous
2024-10-09T04:14:22+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721 46,030 Reputation points Independent Advisor2024-10-09T04:16:09+00:00 Quick note: Before starting this process, please remove all unnecessary external devices connected to your PC to avoid interference.
- If your PC is on, turn it off by holding and pressing the power button for 5-10 seconds.
- Turn on your PC normally. When you see the spinning circle, hold down the power button for about 10 seconds.
- Repeat this process three times. This will take you to the recovery menu.
-
Anonymous
2024-10-09T04:22:27+00:00 Alright I did that. The message that appears is as stated below
Startup Repair couldn't repair your PC
Press "Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.
Log file: D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
I also do not have any system restore points at all.
-
Estrella721 46,030 Reputation points Independent Advisor
2024-10-09T04:23:30+00:00 Please proceed with the next. Click Troubleshoot, then System Restore, and select a restore point from before the issue occurred. Let the process finish and check.
Click Troubleshoot > Reset This PC. Choose cloud reinstall instead of local reinstall.
-
Anonymous
2024-10-09T04:26:42+00:00 Sorry i forgot to state i dont have any restore points as you sent your message.
Also when I click Reset This PC, am I keeping my files or Remove Everything?
I did both options, but cloud is unable to download for both. It just tells me to do local.