I tried to Factory Reset my computer and it failed 3 times, and now I can't login.

Anonymous
2024-10-09T01:31:59+00:00

First time I factory reset my computer it cailed and said "Undoing changes" as it did that it brought up my login screen. I go to login but now I am locked out behind an Error that persists with User Profile service Failed. So I go to factory reset again. It does the same thing. Undoes the changes and says that same error. I go for the third time but this time it is to fully wipe the computer. Gets stuck at 46% for 2 hours and then fails. Still the same error. I have been following guifes to do stuff in safe mode, but as I login to safe mode I am met with a blank white canvas, and cannot access anything at all. The window key + R or X does not work at all. I would like to fix this ASAP, it has been stressing me out. I don't know what to do.

Windows for home | Windows 10 | Windows update

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  1. Estrella721 46,030 Reputation points Independent Advisor
    2024-10-09T04:46:48+00:00

    You're welcome and I'm really sorry you're going through this. It can be frustrating when something like a reset leads to more issues.

    As for your question, choose only the drive where Windows is installed. Thank you and stay safe!

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  2. Anonymous
    2024-10-09T04:42:40+00:00

    Okay, thank you. This truly stinks. This all happened because I tried to factory reset. I was logged into my pc today before this happened and it started going slow, and I remember hearing thay if the PC goes slow a factory reset will work. Then after I did it, I get hit with the User Profile Service failed Error. I am so sad. Thank you for being persistent in trying to help me. I will figure out a way to get the USB and do that process. Thank you again.

    Also before we part ways, if I were to Local again, do I choose Only the drive where Windows is installed or All Drives?

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  3. Estrella721 46,030 Reputation points Independent Advisor
    2024-10-09T04:37:58+00:00

    Since you already tried the local without success, The only option left is clean reinstallation. the only way to perform a clean installation would be through a USB, as you need to create installation media for this process. If that's not possible right now, I suggest visiting a local tech store or borrowing one from someone you know. Also, make sure that the USB is empty with at least 8 GB of space.

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  4. Anonymous
    2024-10-09T04:34:53+00:00

    I am okay with that but it states

    Unable to download. Please try Reset this PC using the local reinstall option.

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  5. Estrella721 46,030 Reputation points Independent Advisor
    2024-10-09T04:28:24+00:00

    Try the option to remove everything, since you're okay with that, right?

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