This is a community forum which is a user-to-user support space. Microsoft does monitor the forum. Some guidance and occasional official responses are provided. Also to identify any emerging issues. But in the scheme of things, they see the issues being created as “minor distractions.” I think despise is too strong a word. I think “don’t care” is a better description.
Admit faults is more the one. New customers get sold working systems and hope to keep them like that. A few product design mistakes this time round probably hoping to fix them via the monthly fixes but if the basic design has clamped up security they aren't going to be fixed else it would be an insecure system. It's up to the user.
Really the basic mistake was forcing a total effectively new build install with a migration through device drivers thar allowed it. Similar to the W7/8 to W10. People muttered about buying programs which could tell you which driver needed updating to do it. Awful lot of drivers to update without assistance. In this update, you could over update the drivers so the advice to update all drivers wasn't good if you updated one with issues. I found one of those known to the Insider testers.
Then you have the ones that fail memory integrity. That check you can do to weed them out.
Lastly the programs that interfere with Microsoft procedures. Non Microsoft virus checking programs. Resistance to ditch those programs will mean you won't get it installed.
Still for those that remember Digital Research, Microsoft was always a bit quirky. You'd say typical Microsoft with loving words perhaps. Those old DOS commands you still remember come in handy to sort out 24h2 installation :). Obviously many people won't be old enough for them....