Windows 11, version 24H2 won't install

Yep Dell Inspiron 5620 with the same issue loading 24H2 . HP apparently doesn't have this problem on a much slower/smaller computer that I have next to this laptop. FRUSTRATING!!!

I'm having a similar experience where it prompts me every day saying that I have updates available. When I click Download and Install, it checks for updates only to result in the same failure message everyone else mentioned in later replies. I tried your first suggestion to clear the cache and noticed that when I restarted the Windows Update service that it recreated 5 directories. The download then started showing promise as it was in checking for updates longer than before, but eventually started the download but the progress stayed at 0%. It then failed again like before. When trying to start DISM, it stated that it could start the service. Ran SFC and it couldn't find a log file (setuperr.log). I have already tried updating all drivers and no change. This sounds like a corrupted update. Please escalate this Microsoft.

Damon

Hello, Fonzeh

Welcome to the Microsoft Community.

Hello, thank you for your feedback on your issue here, it seems that your current attempts to update win11 24H2 are not installing properly.

First of all, thank you for your feedback here, it seems that your current attempts to install manually using the ISO have also failed.

There may be some system issues, you can try to fix your system and drivers by following the steps below:

1. Clear Windows Update Cache

Sometimes corrupted update files can cause the installation to fail, and clearing the Windows Update cache may help:

Stop the Windows Update service:

Open Command Prompt as an administrator (right-click the Start menu > select Command Prompt (Administrator) or PowerShell (Administrator)).

Enter the following command:

net stop wuauserv

Delete the update cache:

Go to the C:\Windows\SoftwareDistribution\Download folder and delete all files in it.

Restart the Windows Update Service:

Enter the following command:

net start wuauserv

2. Run DISM and SFC scans

Corrupt system files may prevent the update from installing. Running a DISM (Deployment Image Service and Management Tool) and SFC (System File Checker) scan can help fix these issues:

DISM:

Open a command prompt as administrator.

Enter the following command:

DISM /Online /Cleanup-Image /RestoreHealth

This may take some time, please be patient.

SFC:

After DISM is complete, type:

sfc /scannow

Let it finish and then try the update again.

Disclaimer: Running Microsoft Safety Scanner can help you check if the system is disturbed or malicious software exists. To avoid any trouble for you, please back up all your personal files first to ensure you do not lose data.  

 

3. Updating Drivers

Make sure your drivers, especially the graphics card and chipset drivers, are up to date. Outdated drivers may prevent the update from installing. You can visit the official website of the brand of your computer to download them.

After that you can try the override installation method to repair your system and install 24H2.

Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides: How to run In-place upgrade in Windows 11 - Microsoft Community 

Best regards

Bobhe | Microsoft Community Support Specialist

3. is not very good. I been reading fixes for 9 weeks to one of my laptop issues.

Essentially you got the safe boot issues on the first boot and Microsoft pushes drivers that don't work. Had that. The ISO where is says select defaults... no don't update them you get duff ones. Always change this setting not to recommended.

Then the failed second boot with suspect drivers or virus program. Endless do this that and the other as fixes. There is a simple Microsoft tool that can be used to identify duff drivers in the second boot. You just run it and pipe out the results and look at the drivers and Google them.

That tool is this:

Memory integrity system readiness scan tool

>> Version: 10.0.25884.1000 Date Published: 6/15/2023 File Name: hvciscan_amd64.exe hvciscan_arm64.exe File Size: 41.9 KB 21.9 KB The memory integrity system readiness scan tool, hvciscan_amd64.exe and hvciscan_arm64.exe, is used to check a system for compatibility with memory integrity. Memory integrity is a virtualization-based security (VBS) feature available in Windows 10, Windows 11, and Windows Server 2016 or higher. Memory integrity and VBS improve the threat model of Windows and provide stronger protections against malware trying to exploit the Windows kernel. VBS uses the Windows hypervisor to create an isolated virtual environment that becomes the root of trust of the OS that assumes the kernel can be compromised. Memory integrity is a critical component that protects and hardens Windows by running kernel mode code integrity within the isolated virtual environment of VBS. Memory integrity also restricts kernel memory allocations that could be used to compromise the system, ensuring that kernel memory pages are only made executable after passing code integrity checks inside the secure runtime environment, and executable pages themselves are never writable. The memory integrity system readiness scan tool notifies you if the device has any known compatiblilty issues. For more information about the types of issues that the tool may report, see https://learn.microsoft.com/windows-hardware/design/device-experiences/oem-hvci-enablement. <<

It worked a dream.

This my worked example that fixed it for me:

We downloaded hvciscan_amd64.exe

Go to CMD and run as hvciscan_amd64.exe > output.txt

Open in notebook and gave: >> VbsGetIssues: 0x00000000 VbsIsRecommended: 1 HVCI incompatible driver scan start... HVCI: "C:\WINDOWS\System32\Drivers\PxHlpa64.sys" failed with compliance failure mask 00000202 HVCI: Driver scanning complete HVCI: scan get result failed. <<

PxHlpa64.sys was the only troublesome driver....

Google gave: https://answers.microsoft.com/en-us/windows/forum/all/new-pc-has-pxhlpa64sys-driver-incompatible-with/1122bd64-57a7-41f7-a762-b13dac158562

Adobe DVD driver decided to remove it:

From an Admin Command Prompt, run: reg export "HKLM\SYSTEM\CurrentControlSet\Services\PxHlpa64" C:\PxHlpa64.reg

You should see the message "The operation completed successfully."

Then, run these two commands: sc.exe delete PxHlpa64

ren C:\WINDOWS\system32\drivers\PxHlpa64.sys PxHlpa64.sys.old

Restart Windows.

The do the 24h2 update again. This exams the failed second boot drivers.

I don't why this isn't published more !.

It’s not published more because that’s Microsoft’s job to NOT have users do that. With all due respect, you wrote five miles of instructions and expect people to do that? There are operating systems crashing everywhere, “ Oh, let me basically rebuild my entire computer because of Microsoft’s ineptitude.” No, this is wrong. If you bought a car and the dealership told you to remove all four tires, wait 2 hours and put them back on for it to run correctly, would you do that? I appreciate your knowledge and sharing, but this is Microsoft’s mess and surely a class action suit to follow.

24h2 doesn't install I've tried everything multiple times. Also it uaed 10gb data trying to update to 24h2 and didn't work. Microsoft is their own little climate change monstrosity by the looks of it. There's literally millions of people trying to upgrade to 24h2 and they are unable to yet Microsoft is using billions of gb of data with these failed attempts. Thanks for the global warming and climate change Microsoft.