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Hello
I never had any problems with my PC .
Windows 11, version 24H2 update is ready to install, I approve the restart, it starts working, stops at 68% for 5 minutes, then restarts and turns off PC. When I booth back, it simply wants to download it and install it again.
Troubleshooter shows Error but offers no solution.
I have downloaded the ISO and followed all instructions, but 26% in, the installer just stops all goes back to windows and says Windows 11 instalation failed.
Any ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I deleted all the drivers hvciscan identified (mostly for a Logitech webcam I use, but also one which is used to download videos (jaksta)
After all this, hvciscan said no drivers were found as non compliant.
The update still fails with the same code as before
0xc1900101 - 0x20017 failed in safe_os during boot
How Microsoft can insist that no other antivirus program than their own can be present when doing the update, I can't comprehend.
Mine is Norton. Never ever given a problem before during loss of updates.
Unacceptable
I deleted all the drivers hvciscan identified (mostly for a Logitech webcam I use, but also one which is used to download videos (jaksta)
After all this, hvciscan said no drivers were found as non compliant.
The update still fails with the same code as before
0xc1900101 - 0x20017 failed in safe_os during boot
The error code and the extended error code you mentioned can usually be fixed by updating the BIOS and the chipset drivers for your motherboard.
Done this. Removed all drivers listed as non compliant.
Update still fails.
ONLY thing I haven't tried is uninstalling my Norton antivirus rather than just fiddling it for the duration of the update.
I really resent being forced to do this when it hasn't ever caused any issues on prior updates.
But having battered my head against this update process for weeks now, I must just give it a try
I have decided that sometime these brilliant programmers can figure it out and resend out to us...I am a sales guy... I am not going to try until they get this fixed!! I update everyone that comes across...so it's not because I have not downloaded updates.
