Windows 11, version 24H2 won't install

I have a similar issue. Windows Update has tried and failed to install the 24H2 update every day since mid November. Today, I tried to follow your 3 steps above to the letter and then finally resorted to an in-place install of W11 24H2 from the ISO file. All failed to install 24H2, with the in-place install from ISO failing with the error message:

"0x80070002 - 0x20007

The installation failed in the SAFE_OS phase with an error during INSTALL_DRIVERS operation"

Please note that as far as I know all my drivers are up to date and I verified that with the update tools of both Windows and HP (the manufacturer).

Also, the failed in-place install of 24H2 from ISO left me with 2 W11 boot which I had to resolve using sysconfig.

This seems to be a broader issue on the Microsoft side with 24H2. Please escalate and advise as soon as possible. Delaying the update involves exposure to security vulnerabilities. Thank you.

My system details:

OS Name Microsoft Windows 11 Pro

Version 10.0.22631 Build 22631

OS Manufacturer Microsoft Corporation

System Manufacturer HP

System Model HP Elite Dragonfly 13.5 inch G3 Notebook PC

System Type x64-based PC

System SKU 4J032AV

Processor 12th Gen Intel(R) Core(TM) i5-1235U, 1300 Mhz, 10 Core(s), 12 Logical Processor(s)

BIOS Version/Date HP U90 Ver. 01.12.01, 7/30/2024

SMBIOS Version 3.4

Embedded Controller Version 8.111

BIOS Mode UEFI

BaseBoard Manufacturer HP

BaseBoard Product 897F

BaseBoard Version KBC Version 08.6F.00

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\windows

System Directory C:\windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.22621.2506"

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.6 GB

Available Physical Memory 5.46 GB

Total Virtual Memory 24.1 GB

Available Virtual Memory 10.0 GB

Page File Space 8.50 GB

Did you see what you just wrote? You expect people to do that? How about offering a working update before you release it? Nobody thought of that…

It should be an issue...Microsoft needs to get their stuff together they give you no instructions...mine was saying I did not have enough space...so I deleted a ton of stuff and it will still not enough download it. I will try the above...my guess it won't matter.

I installed this version twice and failed twice as well and also messed up the bootup process. Screen appears asking to choose from one of two Win11 to bootup. Because I do not want to see this screen and couldnt rollback, I reinstalled Win11 using Recovery Disk and I did this before my second attempt. Which means on my second attempt, I have a newly and fresh install of Windows 11. There is obviously an issue with this version, please stop the rollout of this version.

My device is Surface pro 9, i5 Processor, 8GB RAM.

Hi,Fonzeh

Hello, thank you for your reply and feedback, can I ask you very much encountered in the in-place upgrade any error report can be shared here.

In addition, you can check the installation error message: C:$WINDOWS.~BT\Sources\Panther\setuperr.log file to see if there is any specific error message.

Best regards

Bobhe | Microsoft Community Support Specialist