Windows 11, version 24H2 won't install

Anonymous
2024-11-14T16:51:47+00:00

Hello

I never had any problems with my PC .

Windows 11, version 24H2 update is ready to install, I approve the restart, it starts working, stops at 68% for 5 minutes, then restarts and turns off PC. When I booth back, it simply wants to download it and install it again.

Troubleshooter shows Error but offers no solution.

I have downloaded the ISO and followed all instructions, but 26% in, the installer just stops all goes back to windows and says Windows 11 instalation failed.

Any ideas?

Windows for home | Windows 11 | Windows update

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  1. Ramesh 181.1K Reputation points Volunteer Moderator
    2024-12-18T05:30:38+00:00

    Ok, 0x8007001F is fixable.

    Please share your setup logs to help us determine why the setup failed.

    The following batch file collects the setup logs and saves the zip file to your desktop.

    Download setuplogscollect.bat and run it.

    https://1drv.ms/u/s!AjVYLGw0OBWU4hhK-912luEn0-aq?e=9bWbra

    It outputs a SetupLogs.zip file on your desktop.

    Share the file on OneDrive and post the download link here.


    (How-To: Share OneDrive files and folders - Microsoft Support)

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    OneDrive sharing options - screenshot: https://imgur.com/a/vZyxpY9

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  2. Anonymous
    2024-12-18T05:28:07+00:00

    I’ve received two different error codes over the past several days. The first and third attempts were the same code.

    Ox8007001F - Ox3000D. Installation failed in the FIRST_BOOT phase with an error during MIGRATE_DATA operation.

    Ox8007001F - Ox2000D. Installation failed in the SAFE_OS phase with an error during the MIGRATE_DATA operation

    Ox8007001F - Ox3000D. Installation failed in the FIRST_BOOT phase with an error during MIGRATE_DATA operation.

    If it matters, I also ran Run DISM and SFC scans prior to my first atttempt. And I have a series of 8 setuperr.log files since earlier today, 12/17/24. I’ve browsed them, but they’re mostly Geek to me.

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  3. Ramesh 181.1K Reputation points Volunteer Moderator
    2024-12-18T04:58:59+00:00

    I downloaded and ran hvciscan_amd64.exe. It identified seven drivers that "failed with compliance failure mask 00000202."

    Please mention the error message/code you received when upgrading to 24H2.

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  4. Anonymous
    2024-12-18T04:57:06+00:00

    I downloaded and ran hvciscan_amd64.exe. It identified seven drivers that "failed with compliance failure mask 00000202."
    ssudcdf.sys

    mbtusbser.sys

    ctaud2k.sys

    PxHlpa64.sys

    rzpmgrk.sys

    tifsfilt.sys

    timntr.sys

    I found details on each (description, company, version, date created, size, and multiple directories) for each and .inf files for five. I was able to delete an older version for ctaud2k.sys, but trying to delete any others said "File Access Denied: You require permission from SYSTEM to make changes to this file." I'm very reluctant to try removing the drivers or any .inf files since some are for Creative, Razer, and Acronis, all of which I use (I keep them all up-to-date). I don't recognize the names or companies for several, but that doesn't mean they aren't in use behind the scenes.

    It seems strange, but after I deleted the older ctaud2k.sys, I tried rerunning hvciscan_amd64.exe (as an admin using PowerShell or Cmd) again and got the message "This app can't run on your PC. To find a version for your PC, check with the software publisher." After I rebooted, it worked and gave me the same results.

    As suggested by Rodrigo.Queiroz, I also ran Disk Cleanup (Start menu, select Run as administrator) and deselected all options except "Device driver packages." It didn't seem to make any difference in the upgrade, but after rebooting, I haven't encountered any problems as a result.

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  5. Anonymous
    2024-12-17T23:35:15+00:00

    I wouldn't hold your breath. Where the ISO run comes in to give the error codes to place you where you are. If it's got to 70% and unwinds it means it may have failed the memory integrity test if all other things are fine. Rather than pouring through log files this will quickly point you in the right direction... it did for me. If I'd used it 9 weeks ago, I wouldn't have waisted 9 weeks.

    https://www.microsoft.com/en-us/download/details.aspx?id=105437

    It's not published widely. They seem to go through their hand outs of advising do this, do that. Some threads have the individual solution where the tech person went through the users logs, other stop with no solution.

    That tool above will pull out by name suspect drivers in the second boot which you can chase up as to what they are and whether they can be removed. I only had one and that one would have run for 9 weeks through the antics. I suspect Microsoft tech hands out aren't up to speed on 24h2 so don't cover how to identify the drivers of issue. You must get rid of all trace of non Microsoft anti virus programmes before any of this. Steady on updating drivers as well which can fail in the first boot. Once you get to the second boot and then a roll back you are nearly there.

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