Windows 11, version 24H2 won't install

Anonymous
2024-11-14T16:51:47+00:00

Hello

I never had any problems with my PC .

Windows 11, version 24H2 update is ready to install, I approve the restart, it starts working, stops at 68% for 5 minutes, then restarts and turns off PC. When I booth back, it simply wants to download it and install it again.

Troubleshooter shows Error but offers no solution.

I have downloaded the ISO and followed all instructions, but 26% in, the installer just stops all goes back to windows and says Windows 11 instalation failed.

Any ideas?

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-12-18T19:43:59+00:00

    I deleted all the drivers hvciscan identified (mostly for a Logitech webcam I use, but also one which is used to download videos (jaksta)

    After all this, hvciscan said no drivers were found as non compliant.

    The update still fails with the same code as before

    0xc1900101 - 0x20017 failed in safe_os during boot

    That's the first boot. HvSCiScan comes in on the 0xx40017 errors on the second boot. 20017 errors are related to duff drivers which you can introduce yourself. So you need to get past that. I was originally past that till a duff one got introdused by updating them. If you have a record of your original drivers you revert back. I did manage to find the first boot error looking at the log files and Googling and found reports of the one I had not working reported in the Insider program.

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  2. Anonymous
    2024-12-18T19:30:02+00:00

    ASUS EZ Update shows my drivers are current. I use Intel Driver Support Assistant to help keep my drivers current, including the Intel CPU.

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  3. Anonymous
    2024-12-18T19:18:24+00:00

    Same for me, Dave. I've had no problem with Windows 11 (or earlier versions) accepting Norton protection software.

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  4. Anonymous
    2024-12-18T19:16:33+00:00

    Jeri Volanen wrote:
    I'M NOT SURE (?), but I remember reading somewhere: In order for 24H2 to install, you need to have 23H2 installed on your computer.
    I suspect that's the case, but I've installed every Windows update that's been offered by Microsoft, including my Office subscription. I dont' recall ever being advised to update to 22H2 or 23H2 and until now (21H2 support died in October, I think) everything was working fine. I looked online for an upgrade to 22H2 or 22H3 but can't find that option.

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  5. Anonymous
    2024-12-18T19:08:22+00:00

    Setuplogscollect.bat did not create a zip file. For every .evtx file, it reported these lines (I took a screenshot, used Sh+Win+T to copy the text, then manually corrected the output shown below):

    New File 69632 C:$WINDOWS.~.BT\Sources\R011back\evtlogs\Microsoft-Windows-WLAN-AutoConfig%40perationa1.evtx
    2024/12/18 08:61:21 ERROR 2 (0x00000002)

    Changing File Attributes C:$WINDOWS.~vBT\Sources\R011back\evtlogs\Mic rosoft -Windows -WLAN-AutoConfig%40perationa1.evtx
    The system cannot find the file specified.

    Then it would say "Waiting 30 seconds" and start again. About the tenth time (I was typing other notes while it ran) I noticed it was repeating itself.

    The app Everything confirms each .evtx file is in the directory list in the command window.

    I can manually copy and paste the contents of each setuperr.log (in C:$WINDOWS.~BT\Sources\Panther) if that helps. Easy to do.
    When I tried viewing the .evtx files in Notepad, Notepad++, or Metapad, I'd get an error.

    About a dozen messages arrived while we were out getting a Christmas tree. I'll browse though them soon.

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