Windows 11, version 24H2 won't install

Anonymous
2024-11-14T16:51:47+00:00

Hello

I never had any problems with my PC .

Windows 11, version 24H2 update is ready to install, I approve the restart, it starts working, stops at 68% for 5 minutes, then restarts and turns off PC. When I booth back, it simply wants to download it and install it again.

Troubleshooter shows Error but offers no solution.

I have downloaded the ISO and followed all instructions, but 26% in, the installer just stops all goes back to windows and says Windows 11 instalation failed.

Any ideas?

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-12-19T12:37:47+00:00

    Done this. Removed all drivers listed as non compliant.

    Update still fails.

    ONLY thing I haven't tried is uninstalling my Norton antivirus rather than just fiddling it for the duration of the update.

    I really resent being forced to do this when it hasn't ever caused any issues on prior updates.

    But having battered my head against this update process for weeks now, I must just give it a try

    Uninstall Norton it will be primed to see it.

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  2. Ramesh 181.2K Reputation points Volunteer Moderator
    2024-12-19T01:59:08+00:00

    Setuplogscollect.bat did not create a zip file. For every .evtx file, it reported these lines (I took a screenshot, used Sh+Win+T to copy the text, then manually corrected the output shown below):

    New File 69632 C:$WINDOWS.~.BT\Sources\R011back\evtlogs\Microsoft-Windows-WLAN-AutoConfig%40perationa1.evtx
    2024/12/18 08:61:21 ERROR 2 (0x00000002)

    Changing File Attributes C:$WINDOWS.~vBT\Sources\R011back\evtlogs\Mic rosoft -Windows -WLAN-AutoConfig%40perationa1.evtx
    The system cannot find the file specified.

    Then it would say "Waiting 30 seconds" and start again. About the tenth time (I was typing other notes while it ran) I noticed it was repeating itself.

    The app Everything confirms each .evtx file is in the directory list in the command window.

    I can manually copy and paste the contents of each setuperr.log (in C:$WINDOWS.~BT\Sources\Panther) if that helps. Easy to do.
    When I tried viewing the .evtx files in Notepad, Notepad++, or Metapad, I'd get an error.

    About a dozen messages arrived while we were out getting a Christmas tree. I'll browse though them soon.

    Maybe you can collect them manually.

    • Open the "C:$WINDOWS.~BT\Sources" folder.
    • Select the two folders, "Panther" and "Rollback" (if present).
    • Delete the GenuineTicket.xml file in the Panther folder.
    • Copy the two folders to the desktop and Zip them.
    • Upload the zip file to OneDrive and share the link here.

    (How-To: Share OneDrive files and folders - Microsoft Support)

    Share OneDrive files and folders - Microsoft Support:

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    OneDrive sharing options - https://imgur.com/a/vZyxpY9

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  3. Anonymous
    2024-12-19T00:15:16+00:00

    I'm aware of the reported problems with ASUS systems.

    My machine is a self built pc based on an Asrock B550 phantom gaming motherboard with anAMD 5600g cpu

    Reckon you have to hit Google / Bing on looking for experience on the motherboard and peripherals on 24h2 upgrade. It's where it bails out on the error codes and log. One driver may be OK, another one in the serial number sequence not. That was the issue with the VMD driver that started off once it got upgraded from what I had. Intel wanted to re upgraded after I downgraded it. It's a carry on. It was experience being posted up from the Insider programme several months back that pointed me back to downgrading it. That one in the first boot caused a "blue screen". It turned out at one stage I had quite a few alternative boot lines... none of them worked except the recovery one. Had to delete the rest.

    Yep it's a carry on.

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  4. Anonymous
    2024-12-18T21:08:29+00:00

    I'm aware of the reported problems with ASUS systems.

    My machine is a self built pc based on an Asrock B550 phantom gaming motherboard with anAMD 5600g cpu

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  5. Anonymous
    2024-12-18T19:54:18+00:00

    ASUS EZ Update shows my drivers are current. I use Intel Driver Support Assistant to help keep my drivers current, including the Intel CPU.

    There are reported issues with Asus. Generally you need to be careful with updating drivers if Microsoft aren't strongly pointing it. Intel can get you on non compliant drivers.

    Well my simple explanation of what is going on is that it's like updating from Windows 7 to 10 it only handshakes on specific drivers then on top of this is the memory integrity on the second boot where you need to ditch non compliant drivers and programs. That's an added complication of Windows 11 24h2. Thus doing a complete update to the "latest" can fail on the first boot, then the non compliant drivers it tests against fail on the second boot.

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