BSOD IRQL issue

Anonymous
2024-12-31T16:07:30+00:00

my laptop have this issue where this it would Blue screen for some reasons

a few months ago i had the same error which i thought was because of my RAM so i replaced it, but it seems to have the same error again and im not sure why its doing it

the error i see is IRQL_not_less_or_equal

i assume its has something to do with my window or something else and im starting to run out of options

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 933.9K Reputation points Independent Advisor
    2024-12-31T16:39:17+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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  2. Anonymous
    2024-12-31T16:52:46+00:00

    Hi thanks for the fast response

    I have them in google drive, i didnt put the link because i couldn't get them on one drive

    Here's the link https://drive.google.com/drive/folders/1Y8BAG05-yik7iogJlxHRU47WNWCTtXBD?usp=sharing

    As by the time im replying i had two errors which are

    Irql and system service exception

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  3. DaveM121 933.9K Reputation points Independent Advisor
    2024-12-31T17:11:34+00:00

    Your minidump files indicate a driver associated to the AMD processor caused the system to crash.

    Go to the support page for your laptop on the manufacturers website, then from there, download and install the version of AMD chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

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  4. Anonymous
    2024-12-31T17:53:34+00:00

    Sorry I'm not to knowledgeable on these stuff but by download you mean update my AMD driver or reinstall it?

    https://www.amd.com/en/support/download/drivers.html

    Something like this website?

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  5. DaveM121 933.9K Reputation points Independent Advisor
    2024-12-31T18:04:18+00:00

    I will find the correct chipset driver for you.

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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