Your version of windows 11 has reached the end of service. click to download a newer version of windows 11 to stay supported.

My client has just bought four Surface 4 Pros which have shipped with Windows 11 Pro 22H2!! Shipped... bought a few days ago. The pain of updating! The first one installed the 22H2 updates. It then prompted to install 23H2 and after that 24H2. Tedious beyond belief but at least it updated.

The other three have installed the 22H2 updates but aren't offering anything else. Why these have worked differently from the first one is one of those great mysteries. All it says is "Your version of Windows has reached and end of service" and no amount of clicking "Check for updates", nothing.

I guess I'm going to have to download 22H3 ISO to each one and do the update manually? Come on Microsoft, this is your own equipment!!

Rob Nicholson Malt,

Use the Installation Assistant Download Windows 11 to update to 24H2 directly.

Regarding shipping with an earlier version. The devices are manufactured then sit in a warehouse. Just shows when they were build. Or they have been using an older image.

This is nothing unusual. What is strange is why one would update using every version to 24H2 and not just go straight to 24H2.

Rob Nicholson Malt,

Use the Installation Assistant Download Windows 11 to update to 24H2 directly.

Regarding shipping with an earlier version. The devices are manufactured then sit in a warehouse. Just shows when they were build. Or they have been using an older image.

This is nothing unusual. What is strange is why one would update using every version to 24H2 and not just go straight to 24H2.

That's what I did in the end. It was Windows update that went 22H2->22H3->22H4. The download utility went straight to 24H2. Annoyingly, the update program won't run until you also download and run the PC Health Check. Which passes fortunately!

Yes, it can be done by downloading the ISO, but no one on this thread has an answer as to why this is necessary. It seems to be a major failure on Microsoft's part. Perhaps if you leave it and forget about it, Microsoft will come up with a fix that will update it eventually. But the message is ominous and disturbing to the casual user.

I ran into the same thing after doing a clean install of Win11 using a USB stick that was created some time ago. Never had this problem with Windows 10 no matter how old the version of 10 that was installed, it would update automatically to the latest version.

I'm also wondering why they bought Surface 4 Pro which AFAIK is nearly 10 years old tech wise! Fortunately, the Surface Pros usually had quite leading edge CPU and these have 16GB RAM so their benchmark speeds aren't bad. That said, only 4 core/8 threads so middle of the road.

Later... I've worked out why - they're pretty cheap so if you're okay with relatively old hardware, they're a good buy for the small form factor.