Hi sp
To be honest I don’t know . I’m ok with the pc but……laptop ! I bought them less than 3 years ago and an i7 motherboard 2 month ago ago but it’s not got the t.p.m. That windows wants.
I suggest .
A/ check how old the motherboard is.
B/ take it to a computer shop and ask if they can update the bios.
You say it’s new ? But from who did you buy it…?
Sorry no more help.
Regards
M